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Shining Stars Institution & travels
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Customer Service Executive

Customer Service Executive

Shining Stars Institution & travels

0 - 5 years

2 Lacs

lucknow

Posted:1 day ago| Platform:

Apply

Skills Required

blended process customer support customer handling inbound process customer service bpo customer service solving queries customer satisfaction aht customer management chat process customer care csat

Work Mode

Remote

Job Type

Full Time

Job Description

Hi Everyone

Greetings From Shiningstars ITPL

We are looking for people who can work from home dedicatedly for a renowned quick commerce background

Roles & Responsibilities:

Handle

customer queries

through

calls, chats, and emails

for the quick commerce process.
Ensure

customer satisfaction

by resolving issues efficiently and professionally.
Manage order-related concerns like delivery delays, refunds, and replacements.
Maintain

accurate call logs and case updates

while adhering to quality and productivity standards.
Collaborate with internal teams to ensure smooth communication and issue resolution.

Eligibility Criteria:

Excellent communication skills

in English & Hindi (spoken and written).
Education:

Undergraduate / Graduate (any stream).
Experience:

Freshers and experienced candidates can apply.
Must have a

laptop/desktop with minimum 8GB RAM and Windows 10.
Wi-Fi connection is mandatory.
Comfortable with

24/7 rotational shifts

(9 working hours including 8 productive hours + 1 hour break).
6 days working, 1 rotational week off.
On-the-job training provided (certification required post-training).

Interview Process:

HR Evaluation
L1 Operations Evaluation
L2 Operations Round
Ambition Test
Client Evaluation

Salary:

17,000 20,000 CTC per month

Employment Type:

Work Mode:

Call Kanika @ 9878561526

Pankaj @ 8528082270

Call or watsapp your resume if you want to align your interview for above profile if you are fluent in English and willing to do work from home job

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