949 Escalation Management Jobs - Page 23

Role & responsibilities Essential Duties and Responsibilities: Responsible for ensuring customer satisfaction (students and parents) & retention Ensure proper communication & relationship with all the students and parents for entire course duration. Monitoring and ensure proper collection of revenue and reduce branch expenses. Ensure compliance with laws & regulations as applicable. Handling any kind of Parent enquiry & Student enquiry or complaints Should co-ordinate with all departments at branch/region/Corporate office. Ensures general cleanliness, appearance and safety of the office premises. Skill Requirements: Ability to supervise staff and manage branch operations. Strong ability to plan and manage multiple projects. Ability to effectively manage conflict and competing priorities. Ability to work independently; problem-solve, analyze issues and create action plans. Decision making skills. Strong computer proficiency, including competency with MS Office. Enthusiastic, proactive, flexible and constructive approach. Ability to work and engage at all levels within the organization. HR Name - Kishor Tikone Email ID - Kishortikone@aesl.in Contact No - 8655827178

Greetings from IndusInd Bank! Hiring Alert!!! We invite experienced legal professionals to apply for the "Legal Executive-Complaints Management role" at the Incredible "IndusInd Bank" and start a new chapter in their career! Work Experience- Minimum 2 5 years of work experience with Banks / NBFC in Legal complaints management. JD- Responsible for handling the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints. This includes, a) Analyse the complaint on merits; b) Coordinating with the various business verticals; c) Preparing the reply/defence statement on merits based on feed-back received from location; d) Replying to enquires through personal hearings / queries for reopen cases. e) Ensure compliance of the Advisory/Orders passed by the Authority; Mandatory Requirement- a) Excellent drafting and communication skills b) Language proficiency- English & Hindi must. Unlock your next career chapter! Email your resume to Subashree.marimuthu@indusind.com

The Team Leader will be responsible for leading, motivating, and managing a team of callers to achieve collection targets and ensure smooth daily operations. This role requires a proactive individual with strong leadership skills, a focus on performance, and the ability to handle escalated situations effectively. Key Responsibilities: Team Leadership & Development: Provide on-the-job product training to new team members. Inspire and motivate callers to achieve individual and team targets. Conduct performance reviews of callers on a daily, weekly, and monthly basis. Plan for and manage team absenteeism to ensure seamless workflow. Operations Management: Maintain an accurate MIS (Management Information System) for the allocated pool. Ensure proper tracking of callers activities and performance. Prepare and send pick-up files as required. Identify critical cases and take appropriate action. Strategy & Coordination: Develop and implement strategies for achieving team targets. Coordinate with collection agencies to optimize recovery efforts. Act as a liaison between different departments to ensure effective communication and collaboration. Customer & Escalation Management: Handle escalation calls and manage agitated customers effectively. Preferred Candidate Profile: Proven experience in a team leadership or supervisory role, preferably within a collections or customer service environment. Demonstrated ability to provide on-the-job training and mentor team members. Strong understanding and experience in performance reporting and analysis. Proficiency in maintaining MIS and other operational reports. Excellent communication, interpersonal, and problem-solving skills. Ability to motivate and drive a team towards achieving challenging targets. Strong decision-making skills and the ability to handle high-pressure situations.

Our Purpose Title and Summary Lead Technical Program Manager Overview Responsible for planning, execution, and delivery, from inception to completion, for a new technology product Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations Reports on progress, ensuring dependencies are covered Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery Responsibilities Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery Deep understanding of the design approaches and technologies utilized in your area Focus on the customer experience, the build and delivery processes and the problems to be solved Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set) Align dependent organizations and remove/mitigate all blocking issues Work directly with external to the organization or external to Mastercard technology providers and customers Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined. The design is not. Deep understanding of the business and technical requirements for the solutions being built Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution. Identify, assess, track and mitigate issues and risks at multiple levels Write documentation as required Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels Work across teams to optimize processes Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives

Lead Technical Program Manager Overview Responsible for planning, execution, and delivery, from inception to completion, for a new technology product Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations Reports on progress, ensuring dependencies are covered Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery Responsibilities Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery Deep understanding of the design approaches and technologies utilized in your area Focus on the customer experience, the build and delivery processes and the problems to be solved Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set) Align dependent organizations and remove/mitigate all blocking issues Work directly with external to the organization or external to Mastercard technology providers and customers Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined. The design is not. Deep understanding of the business and technical requirements for the solutions being built Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution. Identify, assess, track and mitigate issues and risks at multiple levels Write documentation as required Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels Work across teams to optimize processes Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives

Greetings from ReSource Pro!!! . Job Description Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

Ciklum is looking for a Senior Delivery Manager to join our team full-time in India. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Senior Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow. working for A healthcare technology company that provides platforms and solutions to improve the management and access of cost-effective pharmacy benefits. Our technology helps enterprise and partnership clients simplify their businesses and helps consumers save on prescriptions. Our client is a leader in SaaS technology for healthcare, They offer innovative solutions with integrated intelligence on a single enterprise platform that connects the pharmacy ecosystem. With their expertise and modern, modular platform, our partners use real-time data to transform their business performance and optimize their innovative models in the marketplace. Responsibilities: Coordinate work of 2 scrum teams Facilitate all ceremonies and meetings Identify and solve the teams impediments Contribute to the resource management of the employees within the squads Communicate with other squads and managers to align across the entire Connectivity Manage the team backlog and keep close with BAs and Product on priorities, ensuring the teams work is reflected in the board Ensure communication and transparency Keep the good atmosphere and make sure that their squads are a great place to work Requirements: Certified Agile Scrum Master Agile Delivery / Project Management experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 3 years Good understanding and practical experience with Agile approaches (Scrum, Kanban) Experience in managing multiple agile teams in projects up to 7-25 FTE Strong service/client oriented attitude, focus on an outcome Ability to choose and set up project management tools and techniques in the project Experience in Configuration management and managing KPIs Good understanding of change and expectations management Experience in successful project implementation in a software environment Ability to effectively prioritize and execute tasks in a high-pressure environment Problem solving attitude using system-thinking approaches Ability to manage contractual terms and financial issues Upper-intermediate level of spoken and written English Desirable: Experience of work in a distributed teams Knowledge of the latest trends at SW development technologies and tools Experience in creating and running trainings, workshops, other educational activities PMI certification Understanding of SAFe or LeSS Experience in Healthcare Experience in projects with US customers What's in it for you? Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally Flexibility: hybrid work mode at Chennai or Pune Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential Global impact: work on large-scale projects that redefine industries with international and fast-growing clients Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Experiences of tomorrow. Engineered together Interested already? We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.

• Manage Relation, gather requirement, handle escalations, communication & improvement of trading platform • Assist & coordinate cross-functional teams, Product & Operation • Assist in product delivery, deployment & provide user training Required Candidate profile • 0 - 4 years' knowledge on Functional & technical aspect of Trading Market Domain • Knowledge on capital market risk management system • Requirement gathering & Analysis

Job Summary : We are seeking a highly skilled and experienced Risk and Compliance Executive to join our organization. This role will be responsible for vendor management, risk mitigation, business continuity planning, and client-related compliance activities. The ideal candidate will have a strong background in risk management, compliance, and contract administration within a corporate environment. Key Responsibilities: 1. Audits and Risk Management: Plan and execute internal and external audits to ensure compliance with regulations and company policies Manage and maintain comprehensive risk registers Develop and implement risk mitigation strategies 2. Business Continuity Planning: Assist in maintaining and testing of Business Continuity Plan (BCP) documentation Ensure BCP aligns with industry best practices and regulatory requirements 3. Client Escalation Management: Assist for managing client escalations Assist in providing closure by means of data/trend analysis for client compliance concerns Ensure timely and effective resolution of escalated issues 4. Legal and Regulatory Compliance: Maintain and update the legal register, ensuring all relevant laws and regulations are tracked Monitor changes in legal and regulatory landscapes that may impact the business 5. Third-Party Assessment (TPA): Manage the completion of client-initiated Third-Party Assessment processes Coordinate with internal teams to gather required information and documentation Ensure timely and accurate submission of TPA responses 6. Contract Adherence: Collaborate with legal and business units to address any contract-related issues 7. Risk Register: Maintain a comprehensive enterprise-wide risk register, including regular risk identification, assessment, and prioritization across all departments. Coordinate with risk owners to ensure timely updates, monitor mitigation strategies, and track changes in risk profiles and control effectiveness. Generate risk reports for senior management, analyze data for trends and emerging risks, and utilize risk register insights to support strategic decision-making and compliance efforts. 8. Vendor Management: Monitor contract adherence for facility management vendors, ensuring all services are delivered according to agreed terms and specifications. Monitor and enforce compliance with legal obligations, including regulatory requirements, health and safety standards, and any specific legal clauses in vendor agreements. Conduct regular audits to verify accuracy, timeliness, and alignment with contractual terms and service delivery. Conduct regular vendor performance reviews and risk assessments Qualifications: Bachelors degree in any stream, 3 to 4 years relevant experience Strong knowledge of relevant industry regulations and compliance standards Experience in vendor management and contract administration Proven track record in managing complex audits and risk assessment processes Experience in developing and implementing business continuity plans Ability to work effectively with senior management and cross-functional teams Key Competencies: Strong knowledge of APAC/EMEA regulations Facility Management experience added advantage Strategic thinking and decision-making Attention to detail and accuracy Negotiation and conflict resolution Change management Leadership and team management Adaptability and flexibility Exposure to facility management business is a plus.

Designation: Assistant Account Manager Department: Account Management Key Roles & Responsibilities: This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks. Presales: Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships. Making sure that the requirements are documented and signed off by clients. Internal delivery timelines tracking and continuously interacting with the clients managing the expectations. Post Sales: Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW Working with internal stakeholders ensuring smooth operations of the clients. Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase. Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business plans. Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met. Renewals and retention of the client. Skills & Qualification Required: BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees. 3-6 years of experience in a client facing Sales and Account Management role. Thrive in a fast-paced environment while maintaining excellent attention to detail Strong communication, organization, and project management skills 3+ years of people management experience is a must; experience managing teams of 5+ people preferred

Hi Warm Greetings, Greetings from Rivera manpower services! Note : Excellent communications is a Must to apply Only immediate joiners with Degree Certificate Mandatory! Book your slots for the interview , JOY 7996004799 rivera.joy1210@gmail.com (Drop CV to this what's app number if the line is busy) About us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100 years. Deluxe Creative companies house the worlds top talent. Deluxe Delivery enables content creators and providers to get their content to the world in any format. With headquarters in Los Angeles and New York, and operations in 25 key media markets worldwide, Deluxe relies on 8,000 of the industry's premier artists, experts, and innovators. Position 1: Designation: Accounts Coordinator/ Client Services Executive CTC- 6LPA+ allowances upto (8k)Shifts- Hybrid mode, Fixed weekend off US shifts(9pm-6am)(10pm-7am) Location- Bellandur, Bangalore Roles and Responsibilities: Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally. Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Create, maintain and communicate to client project timelines and budgets. o Prepare and communicate pricing quotes and estimates with client. o Ensure Billing and Revenue Tracking is maintained weekly. Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations. Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management. Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions. o Working with Account Coordinators to ensure day to day production is running effectively. o Ensure Account Coordinators maintain a current and accurate understanding of all work-in- progress that has been initiated. Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required. Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client. o Communicate regularly with client regarding project performance metrics. Note: 1. This is client interaction role and not Finance & Accounts role. 2. Transport - free pick-up and drop facility from your residence to work and back. 3. Meals - Breakfast, Lunch and dinner will be served in the facility. 4. Candidate should be open for Night shift (9pm-6am)(10pm - 7am) Regards, JOY 7996004799 rivera.joy1210@gmail.com (Drop CV to this what's app number if the line is busy)

To join Virtual Walk-in, Use the below link- https://teams.microsoft.com/l/meetup-join/19%3ameeting_NmYyYmYxNjItNmMxNS00NzNmLWEzYTYtMDg5MTJjZDJhZWIx%40thread.v2/0?context=%7b%22Tid%22%3a%220ee9b5f9-52b3-4351-8198-c4804cd66b68%22%2c%22Oid%22%3a%2211d14c8e-d0d2-4b1d-a7a7-bf2ba2006364%22%7d About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU : Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

5 to 7 years of overall experience At least 3 years of B2B (Business to Business) Collections experience. Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Oversight on the team and ensuring daily BAU. Manage day to day operations functions of team management and performance delivery. Review and resolve issues. Meeting KPIs and client defined targets. Training and coaching on floor. Quality and feedback for team members for driving performance. Perform quality evaluations and provide coaching/feedback on performance to team members. Process Improvement and increasing efficiencies. Communication with internal and external stakeholders Reporting and analysis on reports and avenues for improvement. Work in Collections target orientation environment Experience in managing the teams and operations in Contact Centre in a Collections operations Environment. Fair understanding on Quality tools and methodology Manage shrinkage & absenteeism, attritions etc. Outlier agent support/management Proactively communicates process exceptions & deviations to Manager, and bottlenecks to process stakeholders as required. Prepare weekly and monthly decks highlighting performance, achievements, areas of improvement and action items to address any gaps Client management and effective delivery on the expectations set by the client on daily and monthly basis. Execute specific Collections Leads tasks as assigned by client as part of delivery management/production. Strong analytical and Excel skills, including v-lookups and pivot tables Key Skills a) Any Graduate b) Min 5 Years of Overall Exp c) Min 3 Years Experience in B2B/B2C Collections

About The Role Job Role Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements MBA/Graduate Minimum work exp. 4 years Customer service oriented People Management skills Good communication abilities Ability to guide and monitor his/her reportees

About The Role Job Role Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements MBA/Graduate Minimum work exp. 4 years Customer service oriented People Management skills Good communication abilities Ability to guide and monitor his/her reportees

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Key Responsibilities : Oversee daily operations across multiple teams to ensure seamless delivery and adherence to client SLAs. Manage, mentor, and lead team leaders and their respective teams, fostering a high-performance culture. Own the work allocation process to ensure balanced workloads and optimal utilization of resources. Monitor performance metrics, generate reports, and implement improvement strategies where needed. Collaborate with cross-functional teams to drive efficiency, productivity, and quality outcomes. Identify operational bottlenecks and propose corrective actions. Handle client communication and ensure client satisfaction. Implement and drive continuous improvement initiatives within the team. Maintain compliance with company policies, data security, and quality standards. Required Skills & Qualifications : Minimum 8 years of experience in operations within the BPO/KPO industry. Proven experience in work allocation, resource planning , and managing large teams. Excellent verbal and written communication skills. Strong leadership and people management capabilities. Ability to thrive in a fast-paced and dynamic environment. Strong problem-solving and analytical skills. Experience with operations tools and reporting dashboards is a plus. Bachelors degree in any discipline (MBA preferred). What We Offer : Competitive salary (Decent Hike on Last) Dynamic and collaborative work culture Growth opportunities and career development Health and wellness benefits Positive Work Environment Immediate Joining Walk In Details Venue - Provana, A-5 Sector 6 Noida. Time - 10 AM IST Date - 21sh June 2025 (SATURDAY) HR Reference : YAMINI MOURYA || PINKI JHA

At least 5yrs of exp out of which 4yrs should be in grievance handling. Job Responsibility- 1.Responsible for providing resolution for the grievance cases received online through portal 2.Provide resolution for cases received from Resident through mail/post/CRM 3. Work on set of complaints, segregating them based on risk level 4. Work closely with internal external teams. 5. Find out duplicate enrollments 6. Follow up with MSAP/MSIP for proper solution 7. Drafting reply to RTI query

Job Summary: We are looking for friendly and confident Telecallers to join our team. Your job will be to make calls to potential customers, explain our services, answer their questions, and help generate leads or sales. You will also handle customer queries and keep records of calls. Key Responsibilities: - Make outgoing calls to customers and explain our services. - Answer incoming calls and provide information. - Keep a record of customer details and follow up with them. - Understand customer needs and suggest suitable services. - Maintain a positive and helpful attitude at all times. - Meet daily or weekly calling targets. - Work as part of a team to achieve company goals. Requirements: - Good communication skills in [mention languages, e.g., English, Hindi, etc.] - Basic computer knowledge to manage call records. - Positive attitude and good listening skills. - Ability to work under pressure and meet targets. - Prior experience in telecalling or customer service is a plus, but not required. Benefits: Training will be provided. Incentives and bonuses for good performance. Friendly and supportive work environment.Opportunity to grow in your career.

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow.Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role Candidate will be part of Digital HR Transformation and Enablement projects under the W&O offering Support the practice by delivering quality technology-driven solutions based upon industry best practices to the client base Ensure quality delivery and all aspects of operational management. Manage engagement risk, project economics, manage escalations and ensure effective planning and budgeting Perform the relevant project management processes i.e., initiate, plan, execute, monitor and control and close, and the supporting processes e.g., scope, cost, time, issue, risk, resource, communication, stakeholder management Advise the team to deliver high quality deliverables to clients. These deliverables vary across RFP responses, assessment report-outs, HR strategy design, process flows, project plans, etc. Proactive participation in various process improvement initiatives and propose a to-be solution for the clients based on current as-is process and its corresponding limitations Conduct Change Impact analysis for the digital solutions or automations being proposed for various HR processes and prepare an action plan Your Profile Support the practice in RFP formulation for Technology-driven projects Flexible to work on Organisation Change Management projects and HR Strategy projects as per the project demand What youll love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI.

Job Responsibilities: Handle inbound and outbound calls to potential customers or clients. Provide detailed information about products or services and answer any questions customers may have. Build strong customer relationships by maintaining a positive attitude and a proactive approach. Follow up on leads and persuade prospects to buy products or services. Maintain and update customer database with accurate and relevant information. Achieve daily/weekly/monthly targets set by the organization. Escalate complex customer queries to senior team members for resolution. Maintain call logs and generate reports on daily activities. Adhere to company policies and scripts during calls.

Role - Regional Service Delivery Manager Location: Chennai & Mumbai Company: Accel IT Services, a division of Accel ltd. About Us: Accel IT Services, a division of Accel Limited, is a reliable and long-term digital transformation partner for IT, VSAT and enterprises customers. The company specializes in Warranty and Logistics Management Services, Infrastructure Management Services, Large Project Management, Cloud Infrastructure, Enterprise Security, RPA, Managed Services, and Training. With the acquisition of Computer Factory Private Limited and Ensure Services (India) Limited, the company has expanded its geographic footprint and portfolio across Country. Position Overview: We are hiring a highly experienced and strategic Regional Service Delivery Manager to take care of key accounts in a region to addres and ensure Service operations SLA and other performance parameters are met with an acceptable CSAT level. Candidate Should have strong customer interface addressing process, people and operational issues and a provel talent in leading large-scale service delivery teams. Key Responsibilities: Lead and manage regional service delivery operations, ensuring consistent and high-quality service across the regions. Develop and implement effective service delivery strategies and policies in alignment with company objectives and customer expectations. Oversee regional service delivery managers, providing leadership, support, and performance management. Monitor key performance indicators (KPIs) and service metrics to identify areas for improvement and implement corrective actions. Collaborate with clients to understand their needs and ensure service delivery meets or exceeds their expectations. Drive innovation and continuous improvement in service delivery processes, leveraging new technologies and best practices. Manage regional service delivery budgets, ensuring cost-effective operations and optimal resource utilization. Ensure compliance with industry standards, regulatory requirements, and internal policies. Act as the primary escalation point for critical service issues, ensuring prompt and effective resolution. Report to senior leadership on service delivery performance, challenges, and strategic initiatives. Required Qualifications: Bachelors degree in IT, Business Administration, or a related field. A Masters degree is preferred Minimum of 12 to 18 years of experience in IT service delivery, with at least 5 years in a senior leadership role. Good in stake holders management at differel level including key management personnel. Strong analytical and problem-solving abilities Perks and benefits Competitive salary and benefits package. Opportunity for continous professional growth and development. A collaborative and supportive work environment. *How to Apply:* Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to barada.k@accelits.com Preferred candidate profile - Candidates who are willing to join within 15 to 30 Days are highly preferrable.

Job Title: Senior Customer Support Executive Location: [City, India e.g., Bengaluru, etc.] Company: Magicbricks Role Overview: We are looking for a proactive and customer-centric Senior Customer Support Executive to join our dynamic support team. You will be the voice of Magic bricks, handling customer interactions across multiple channels, resolving issues, and enhancing the user experience by providing timely, empathetic, and effective solutions. Key Responsibilities: Handle escalated queries from customers via phone, email, chat, and social media channels. Act as a point of contact for complex or sensitive customer issues and ensure quick resolution. Collaborate with internal teams (sales, product, tech, etc.) to resolve customer pain points. Maintain high levels of customer satisfaction through professional and efficient service. Monitor support KPIs (CSAT, TAT, FCR) and work toward continuous improvement. Provide mentoring to junior support staff; conduct training when required. Prepare reports on recurring customer issues and suggest process improvements. Maintain knowledge of product features, updates, and industry trends. Adhere to SLA and quality standards in every interaction. Qualifications: Graduate in any discipline; a background in Business/Communication is a plus. Minimum 3–5 years of experience in customer support, preferably in e-commerce, real estate, or tech platforms. Proficient in English and Hindi; knowledge of regional languages is a plus. Strong communication, problem-solving, and interpersonal skills. Experience with CRM tools (e.g., Freshdesk, Zendesk, Salesforce). Ability to multitask, prioritize, and work in a fast-paced environment. Preferred Skills: Experience handling high-volume support environments. Exposure to quality audits and customer feedback analysis. Familiarity with real estate market trends and user behavior is a plus. Role & responsibilities Preferred candidate profile Female candidates

Job summary: The SEO Manager (SEOM) is accountable for overseeing a team of SEO professionals and the execution of robust SEO strategies, ensuring the seamless delivery of high-quality services to our clients. Collaborating closely with Digital Operations Manager (DOM), Digital Account Managers (DAMs) and other SEO Managers (SEOMs), you will strategize, implement, and optimize SEO plans, while providing detailed performance reports. Your role involves proactive communication with internal teams and DAMs to address queries, mitigate risks, and identify growth opportunities. Team Management: Lead and manage a team of SEO professionals, ensuring high levels of productivity, quality of work, and goal achievement. Act as the primary point of contact for the SEO Team. Regularly gather feedback from team members to gauge satisfaction levels and address any concerns, focusing on improving individual and collective performance over time. Identify potential successors within the SEO team and develop their skills through mentorship and training programs, ensuring continuity and growth within the team. Team Morale: Measure and promote team motivation, enthusiasm, and morale through effective communication. recognition of achievements, and fostering a supportive work culture. Project Execution: Oversee the implementation of SEO strategies, including on-page and off-page optimization, content development, and technical SEO. Utilize project management tools such as Zoho Projects to streamline workflows and ensure efficient project execution. Quality Assurance: Ensure all SEO deliverables meet high-quality standards and are delivered on time. Performance Monitoring: Conduct regular performance reviews, track key SEO metrics, and provide detailed reports to DAMs. Regular review and analysis of team performance metrics to identify areas for improvement. Maintaining track in visualising the data on total requests worked adhering SLA. Maintain communication through Zoho Cliq to stay updated on project statuses and team activities. Risk Management: Identify potential risks and implement effective mitigation strategies. Stakeholder Communication: Maintain effective communication with internal teams, including MoMs, scheduling meetings, and follow-ups. Utilize Zoho Cliq for real-time communication and collaboration with stakeholders. Client Meetings: Participate in monthly client calls/meetings to discuss project performance, activities, and action plans. Escalation Management: Promptly address and resolve client and internal team escalations. Critical Projects: Streamline and oversee critical projects to ensure successful delivery. Website Monitoring: Regularly identify and address client website issues to maintain optimal performance. Action Plan Review: Review and discuss action plans with the team, providing strategic input and feedback. Take proactive measures to ensure that the project is on track at all times. Task Management: Review completed and pending tasks biweekly, ensuring timely completion and taking responsibility for long-pending tasks. Monthly Review: Conduct monthly project performance reviews, guiding the team towards continuous improvement. Strategy and Growth: Suggest growth plans and strategies to take projects to the next level. PPT Preparation: Proofreading, fact-checking, and internal review of all PPTs prepared by SEO Team Leads before the client meeting. Project Load: Manage a portfolio of at least 30 client projects simultaneously, ensuring efficient resource allocation and project success. Escalation Management: Take prompt action to resolve client escalations. Ensure that issues are escalated to the appropriate levels within the organization for swift resolution and client satisfaction. Handle internal team member escalations effectively, ensuring all concerns are addressed promptly and professionally. Follow-up Communication: Rigorously follow up with all internal stakeholders to ensure SEO deliverables are completed within the agreed budget and timelines. Must respond in a timely manner to all internal stakeholder emails and Zoho Clia messages. Collaboration: Collaborate with both internal and external stakeholders to ensure deliverables are completed within the agreed budget and timelines. Learning and Development: Take initiative in self-directed learning and development to stay updated with industry trends and best practices. Additionally, oversee and facilitate the learning and development of SEO Team Leads, SEO Project Leads, SEO Analysts, and SEO Executives, ensuring they receive training opportunities and stay abreast of emerging SEO techniques and technologies. Encourage a culture of knowledge sharing among team members, fostering collaboration and continuous learning within the SEO team. Ideas and Innovations: Proactively contribute innovative ideas for process improvement and solving clients' business problems. Additionally, provide proactive suggestions to clients, DAMs, and Senior Management to enhance service delivery, optimize strategies, and achieve client objectives. Feedback Management: Actively solicit feedback from Head of Digital Operations (HODO), Digital Operations Manager (DOM), Digital Account Manager(s) (DAMs), Web Development Manager (WDM), Team Lead - Design (TLD), Content Coordinator (CC) and Senior Leadership members to foster a culture of continuous improvement. Provide constructive feedback to team members to enhance their performance and professional development. Conflict Management: Effectively resolve conflicts within the team or with stakeholders, promoting a collaborative and productive work environment. Leave and Attrition Management: Monitor and manage team members' leave schedules to ensure adequate coverage and minimal disruption to project timelines. Implement strategies to mitigate attrition, and foster a supportive work environment Adherence to Scope of Work: Ensure all projects and tasks are completed within the defined scope, maintaining high standards of quality and meeting client expectations. If any client requests work outside the defined scope, obtain approval from the Head of Digital Operations (HODO) or Senior Leadership Team members before proceeding with the additional work. Report Vetting: Ensure all reports, data, and details shared with Digital Account Manager(s) (DAMs) are vetted for accuracy and quality. Meeting Preparation: Prepare thoroughly for all internal meetings and promptly send out the MoM. Client Retention and Satisfaction: Ensure clients are retained, satisfied, and happy with the services offered. Play a crucial role in renewing contracts and extending the customer lifetime value. Success Measurement: The success of the SEO Manager (SEOM) is intricately tied to the overall success and performance of their team. By fostering a culture of excellence, continuous improvement, and effective collaboration, the SEOM ensures that each team member contributes effectively towards achieving collective goals and delivering exceptional results to clients. Ad hoc Tasks: Willingly undertake any other tasks as assigned by the Head of Digital Operations (HODO) or Digital Operations Manager (DOM) or Senior Management to support overall team objectives.You are the right fit, if you have Professional Experience: Minimum of 7+ years of professional experience in SEO or digital marketing roles, with a demonstrated track record of success in managing SEO campaigns and teams. Communication Skills: Excellent written and verbal communication skills, including professional email communication. Presentation Skills: Strong ability to prepare and deliver presentations for client updates and performance reviews. SEO Expertise: In-depth knowledge of SEO best practices, tools, and techniques, including keyword research, on-page and off-page optimization, link building, and technical SEO to analyze performance metrics and drive data-driven decisions. Analytical Skills: Proficiency in using SEO tools such as Google Analytics, Google Search Console, SEMrush, Ahrefs, and Moz to analyze SEO data, identify trends, and make data-driven decisions Leadership Skills: Proven ability to lead and manage a team, providing guidance and support to achieve goals. People Management: Experience in managing team relationships and ensuring satisfaction and retention. Project Management: Strong organizational skills and ability to manage multiple projects simultaneously using project management tools such as Zoho Projects or similar platforms. Problem-Solving Skills: Innovative thinking and ability to develop solutions for business problems, including process improvements and strategic planning. Adaptability: Flexibility to adapt to changing client needs and industry trends. Detail-Oriented: High attention to detail to ensure accuracy in reporting and monitoring project performance. Content Strategy: Understanding of content marketing strategies and ability to review content for SEO compliance. Link Building: Expertise in creating and executing effective link-building strategies to improve website authority and rankings. Performance Tracking: Ability to set up and monitor SEO performance metrics, including organic traffic, keyword rankings, and conversion rates. Local SEO: Experience with local SEO strategies and tools, including Google My Business and local citation building. Commitment to Learning: Dedication to continuous learning and professional development, staying updated with the latest SEO trends and algorithm changes. Innovation: Be innovative in providing solutions and process improvements to continuously enhance the effectiveness of digital marketing strategies. Preferred: Advanced SEO or digital marketing certifications (e.g., Google Analytics Individual Qualification, SEMrush Certification, HubSpot Content Marketing Certification).