949 Escalation Management Jobs - Page 25

Were Hiring! Elevate Your Career with ReSourcePro India! Are you a seasoned BPO International Non-Voice Service Delivery professional looking for your next big opportunity? This is your chance to grow with a dynamic and thriving organization! Share your profile to Jeevan_Naik@resourcepro.in Who are eligible to apply: ( Current designation on papers) Subject Matter Expert (SME) Senior Subject Matter Expert Team Lead / Lead / Business process lead / Managemnt trainee Specialist / Sr. Specialist Senior Analyst Eligibility Criteria: Experience: 5+ years in BPO International, Non-Voice Service Delivery (mandatory) Education: Bachelors Degree Skills: Excellent communication, functional excellence, client-centric approach, procedure management, training, troubleshooting Availability: Immediate joiners (0 to 30 days notice) Location: ReSource Pro Operational Solution Pvt Ltd HUB 4 Building, Karle Town Center (SEZ), Kempapura Main Road, Nagavara, Bengaluru, Karnataka 560045, India Selection Process: Two rounds of assessment Candidates who applied in the last 3 months are ineligible. Why Join Us? Work with a top-tier global BPO leader Be part of a client-focused and innovative team Enjoy a great work culture & growth opportunities Apply Now & Take Your Career to the Next Level! Share your profile to Jeevan_Naik@resourcepro.in #Hiring #BPOJobs #NonVoiceProcess #BangaloreJobs #CareerGrowth #JobAlert #ReSourceProIndia

The Opportunity: Entry level position; provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management. Job Description Avantor is looking for an Associate for the Customer Support team. Its an entry level position; provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management. What were looking for Education: Post-secondary education or equivalent job experience; college degree preferred but not required. Experience: 0-3 years of experience in mining or commercial assay laboratory or related field required. Preferred Qualification: Computer skill and aptitude to operate a variety of computer software programs and systems is required. Exceptional communication and interpersonal skills. Display ability to be a strong team player. Excellent organizational skills. Skilled in relationship building is required How you will thrive and create an impact: Conducts sales calls in order to ascertain customer needs and/or to close sales. Seeks out new sales opportunities. Prepares expense reports. Prepares and evaluates territory reviews. Frequently travels to customer locations to evaluate onsite customer care needs. Continually enhances product knowledge as well as sales and customer applications skills. Maintains specific account records as required by management. Maintains awareness of territory and overall sales and profitability goals. Reports security and/or health and safety infractions or potential infractions in a timely manner and to the appropriate contacts. Performs other duties as assigned.

Position: Assistant Manager / Dy. Manager - Required (Asst. Manager - Dy. Manager) level candidate for Renowned MNC Company in Bangalore.(TP) Experience: 5-10 years in Business Excellence and Integrated Management Systems. Job Description : Ensure all activities related to IMS is within timeline. Ensuring and implementation of management review meetings process inline with various management systems requirement. Organizing Business Excellence Apex Council meeting on monthly basis. Capability Development of people. Effective Communication Skill. Secure & Safeguard People. Knowledge in Business Excellence Model. Knowledge in Integrated Management System. Inbound/ out bound voice Experience. Marginal Competency : Time Management Continuous Improvement. Data Driven Decision Making. Risk Management. Presentation Skill. Salary: Negotiable as per skills & Experience Immediate joining or with in 15 days preferred. Women are preferred. Job Types: Full-time, Permanent Salary: 5 LPA - 7 LPA depends on work experience and skills. Benefits: Provident Fund Schedule: Day shift: rotational 1 week off. Contact details: please share relevant Resumes to ramya.ramya1@teleperformancedibs.com PH No: 8050980644 Best Regards Ramya V

Support Ombudsman in investigating complaints & concerns raised by individuals & stakeholders regarding services & operations of INSURANCE, ensuring timely resolution Assist in documenting findings, recommendations, actions taken to address issues Required Candidate profile Experience in Ombudsman roles, conflict resolution, or related fields Proven ability to handle sensitive & confidential information with discretion Exceptional analytical & problem-solving skills

AEE (Amazon Exports Expansion) Tech builds and tests technology that brings Amazon footprint to new countries by offering BestAtAmazon with undeniable delivery experience, selection and convenience localized for our customers. We enable Amazon to new international marketplaces and give an opportunity for consumers in new geographies to find, discover, and buy anything online and for local and international sellers to choose Amazon as an indispensable channel for their products. We support emerging marketplace business to grow bigger as well. Country expansion and global store launches along with Exports is essential to the global success of Amazon as a whole. This would be a great opportunity to be part of this exciting journey! AEE is looking for a thoughtful and collaborative Program Manager to join our growing Expansion team to increase proficiency across the organization. Expansion team works across the multiple host teams, supporting our biggest projects, defining and tracking our goals, and ensuring that every developer has the support they need to promote creativity and invent customer-focused solutions. If you are excited to join us, with an aim at developing end-to-end process, routines, rituals, artifacts, engagement across the host teams and beyond, all within an inspiring Expansion team, with a big impact on our customers experience wed love to meet you. You Will: Manage and evolve our end-to-end expansion process including new steps of new country launch Stand-up supporting rituals and routines to support ike sprint planning, grooming and running the board Be a trusted advisor and strategic partner to senior leadership supporting roadmap planning, helping galvanize and increase engagement across the team Be a resource and collaborator with Product, Engineering and other business, support or control partners; work collectively to identify opportunities to improve the process Create meaningful reports and presentations of program details and health for leadership detailed and at-a-glance including resourcing and capacity planning Drive capacity, performance, technology, compliance, and safety-related program objectives define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders, develop and execute rollout plans and ongoing support. Scale services, tools, and processes that will enable the business growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience. Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence A day in the life While you will always strive towards one goal, delighting customers, no two days will be the same. You lead meetings with multiple stakeholders to drive alignment for your programs. You coordinate and write multiple documents with leadership visibility, from strategic to tests to reviews, requiring multiple inputs from several stakeholders. You challenge the status quo and drive data based decisions making with cross-functional teams. You plan and organize to the tee to ensure seamless execution. You will continuously find new problems to solve and be required to partner with teams across the globe 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelors degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules

For millions of customers worldwide, the Amazon name is synonymous with delivery and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX builds, launches, and manages customer-facing products that define the delivery experience for millions of cross-border customers along with the CX features presented to them every day from Search through Checkout. Together, XB DEX is changing how customers experience delivery from the speed, convenience, and selection features they see on the site every day, to launching delivery benefits and new programs for customers around the world. What will you do As a Program Manager, you will lead initiatives to improve the Import Fees experience for XB customers. You will own the roadmap to deliver accuracy and performance goals. You will handle complex dive deeps and business management scenarios, proactively identifying gaps/opportunities. The ideal candidate thrives on data-driven decision making, has solid program management background. S/he can lead and deliver on high-level strategic initiatives. They can roll up their sleeves, dig in and get the job done. Strong business judgment, ability to influence cross-functional teams, customer-centric and creative mindset with strong analytical skills are essential. This opportunity requires excellent program management, prioritization, and communication skills, as well as the ability to navigate ambiguity. Define program roadmap, Track and report progress, Manage stakeholders, Lead dive-deeps, support in requirement gatherings, and prioritize competing opportunities. Work directly with Tech and Product to deliver on annual roadmap. Understand customer (external and internal) needs, define clear requirements and execute to high expectations in a fast-paced environment. Interact with stakeholders at multiple levels and in multiple locations, working with business, operations, tech and BI teams to define and deliver solutions. Anticipate bottlenecks, provide escalation management, and make tradeoffs to balance business needs versus technical or operational constraints. 2+ years of program or project management experience Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement document

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Assistant Manager - Inventory Management - Edenred India Assistant Manager Inventory Management Job Category: Inventory Management Job Type: Full Time Job Location: Chennai WHAT IS EDENRED Edenred is a pioneer, a tech leader and the everyday companion for people at work across more than 46 countries. Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. At Edenred, our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow. Accentiv India delivers end-to-end loyalty solutions from loyalty program development to loyalty software implementation to rewards management and last-mile fulfilment. As a reputed full-service rewards loyalty company, Accentiv India manages several award-winning programs across various industry verticals in India. We deliver loyalty software and solutions for our diverse portfolio of B2B, B2C and B2E clients. Our solutions include channel/ customer/ influencer loyalty programs, employee rewards recognition and points-based reward programs. We deliver more than 8 million digital rewards for our 250+ clients every year. YOU WILL VIBE WITH US Help to set up, maintain and frequently update the product database, with the most up to date information and help to reduce the conversion time for products, by providing real time information regarding the products. The main responsibilities are: To develop sourcing and procurement activities to support key business objectives. Streamline the system and procedure for effective inventory control to ensure readily available stocks to meet the client SLA. Manage Inventory with a less working Capital and ensure timely replenishment of stocks. Develop, implement, and maintain a supplier relationship and evaluation process to measure effective supplier performance and compliance. Managing Customer escalations Wit right solution Identification of cost savings and cost reduction opportunities Managing the staff and process around the procure to pay life cycle Sourcing, vendor management, purchase order, invoice processing and payments. Managing inventory accounting and stock reconciliations in all the platforms WIP Management for product, make sure stock available to close the pending WE WILL VIBE WITH YOU Requirements: UG /PG degree .. Good in Inventory management 2 years of experience in similar (E-com) industry 2 Good amount of knowledge about Procurements, PO Management , Vendor follow ups and Inventory forecasting methods. Able to work independently on fulfillment and problem solving Able to manage multiple-task, Escalation management. Provide the solution for problematic instances Fluent in Hindi ,English Tamil. Good working knowledge in MS office and Excel. EXPECTED START DATE 01/05/2025 (If required) OTHER DETAILS N.A. (Add if required) Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * By clicking Accept All Cookies , you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.

Bachelor'sWe are seeking a proactive and customer-focused Customer & Social Media Escalation Executive to manage and resolve high-priority customer complaints and public-facing grievances on social media platforms. You will be the frontline representative for brand reputation and customer trust, ensuring timely, empathetic, and effective resolutions both privately and publicly. Role & responsibilities Monitor and manage customer escalations across all platforms (calls, emails, chat, social media). Track and respond to complaints, queries, or negative feedback posted on platforms like Twitter (X), Instagram, Facebook, Google Reviews, etc. Coordinate with internal teams (Operations, Product, Tech, etc.) for issue resolution and escalation management. Provide prompt, professional, and thoughtful replies to ensure positive brand sentiment. Maintain accurate records of all escalated cases and provide regular updates to leadership. Identify recurring issues and provide feedback for process improvements. Ensure SLAs and TATs are consistently met for escalated complaints. Draft reports and dashboards on complaint trends, resolution timelines, and public sentiment. Preferred candidate profile Bachelors degree in any discipline (preferred: Communications, Business, or related field). 2-5 years of experience in customer service or social media escalation roles. Strong written and verbal communication skills in English and [local language, if applicable]. Excellent problem-solving skills and emotional intelligence. Proficiency with CRM tools (e.g., Zendesk, Freshdesk) and social media tools (e.g., Hootsuite, Sprout Social). Calm under pressure, with the ability to handle difficult or irate customers diplomatically. Strong attention to detail and ability to multitask in a fast-paced environment. Working Days: 6 days, Rotational week off Why Join Us: Be part of a fast-growing, customer-centric organization Opportunity to shape public brand perception Collaborative work environment with clear career growth paths

The next frontier of AI begins with Centific Centific is a Seattle-based tech company pioneering the future of AI one breakthrough at a time. Learn how were transforming the world through safe and scalable AI and empowering businesses to unlock the full potential of their data. Preferred Quick Joiners and L1 F2F interview (Must) Open to Rotational Shifts Hybrid Available Role & responsibilities - L3 Production Support along with Escalation DevOps Experience - Experience in ITIL, Azure services, Kusto (KQL) or SQL Query - Proficiency in automation tools and scripting languages (e.g., PowerShell ). - Enforce Kusto Row-Level Security (RLS) and CoreIdentity Entitlements (BYOE). - Automate detection of violations and ensure no production footprint in restricted regions. - Maintain audit trails for access requests, Lockbox approvals, and data handling exceptions. Preferred candidate profile Strong Operations support, Incident Management, Escalations management, Debugging, Live Site Handline, TSG creation/implementation and following up with clients etc.

Location- Noida,Sector 16A About Us Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being. Our Core Offerings - Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience. - Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance. - Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management. - Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health. - Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits. Founding Team The founding team Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone. What Sets Us Apart - Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations. - Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic. - Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits. - 24/7 Accessibility: Accessible health support anytime, designed to address India’s diverse healthcare needs. Key Milestones & Achievements - Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders. - Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major Indian corporations and MSMEs. - Technological Innovation: Introduced India’s first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors. - Awards & Recognition: Honored in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022). - Funding Success: Secured over $40 million in investments to drive growth and service expansion. Future Vision Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives. Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare. Key Responsibilities: Supervise a MER Calling agents to ensure performance standards and targets are met. Monitor team calls, emails, and interactions to ensure quality, compliance, and service excellence. Provide regular coaching, feedback, and performance appraisals to team members. Track and report on team metrics, including AHT, FCR, CSAT, and SLA adherence. Handle complex customer escalations and resolve issues effectively. Schedule shifts, manage attendance, and ensure adequate staffing. Conduct daily briefings, share process updates, and ensure policy compliance. Collaborate with Quality, Training, and Workforce Management teams to improve processes. Motivate and drive team engagement through rewards, recognition, and regular communication. Identify training needs and facilitate upskilling initiatives. Key Skills & Competencies: Excellent communication and interpersonal skills Strong leadership and motivational abilities Good understanding of call centre metrics and reporting tools Problem-solving and conflict resolution skills Ability to work under pressure and manage multiple priorities Qualifications & Experience: Graduate in any discipline (preferred) 24 years of call centre experience, with at least 1 year in a supervisory or team lead role Proficiency in CRM systems and call management tools Experience in handling inbound/outbound/voice/non-voice processes (as applicable)

What You'll Do The Director of Customer Excellence, reporting to the VP of Customer Excellence, will act as the strategic partner to the department head, leading a globally distributed team. This role drives resolution of complex customer issues, manages escalations, and builds a feedback loop to reduce case volume and improve satisfaction. You will lead transformation efforts across U.S. and India teams, promote continuous improvement, and apply data, automation, and AI to enhance customer experiences. In this foundational role, you'll shape the future of the Customer Excellence function, empowering cross-functional teams with insights to deliver best-in-class service. What Your Responsibilities Will Be Operational Excellence & Feedback Systems: Design and manage feedback systems, implement proactive issue resolution mechanisms, drive data-informed decision-making with dashboards and KPIs, and foster cultural alignment across U.S. and Pune teams. Strategic & Scalable Program Leadership: Anticipate operational challenges, build scalable growth structures, and help shape Customer Excellence strategy, customer journey insights, and CX measurement. Escalation & Experience Leadership: Serve as a key escalation point, manage a global escalation framework, resolve complex issues collaboratively, and drive systemic improvements through root cause analysis. Team Leadership & Development: Mentor a high-performing team, promote operational clarity, and champion a culture of continuous improvement with a \"solve once, solve forever\" mindset. What You'll Need to be Successful 10+ years in customer-facing operations, support, or experience roles, with 5+ years in senior leadership. Led global, cross-cultural teams of 25+, with a preference for experience managing 100+ across geographies. Strong escalation management skills with executive-level and high-value customers. Expertise in root cause analysis, customer experience improvement, and feedback systems. Highly organized, calm under pressure, and skilled in planning and prioritization. Data-driven, with experience building reporting systems and working with platforms like Salesforce, Zendesk, Gainsight, and Intercom. Proficient with customer metrics frameworks (NPS, CSAT) and tools like Chattermill and Qualtrics. Process-driven, detail-oriented, and experienced in operational transformation and new ideas. Experience with turning customer insights into relevant improvements. SaaS industry experience, with exposure to automation, AI tools, and customer journey mapping. This is a hybrid work-from-home role.

Role Purpose Assisting SWA property technology manager with the Design, Review & Implementation of the technology requirements for the new hotel openings and conversions. Additionally, project manages the product deployment and enterprise rollouts in the SWA hotels. Key Accountabilities Managing IHG enterprise solutions cascade into the hotels. Channelling product deployment (EMEAA) initiative into the hotels. Meeting IHGConnect deployment targets and proving relevant business case support to the hotels. Driving PMS version compliance and hotel readiness for the IHG enterprise initiatives. Driving technology brand standard compliance in the hotels. Provide assistance (Initially) and owning the Vendor, Consultant & GM onboarding process. Providing escalation management and support for the hotels. Providing L2 support for the corporate office team (Delhi/NCR). Assist in delivering a successful IMEA technology summit. Assisting with the data analytics and content management for the corporate office and hotel engagements. Assisting the SWA Sr. manager with looking after hotel technology manager growth and development plans. Work alongside with the SWA Sr. Manager to provide technical design review and feedback for new hotels openings and conversions. Work alongside with the SWA Sr. Manager to provide technology implementation and pre-opening support to the new hotels openings and conversions. Liaise with the SWA Sr. Manager and provide assistance to the NHOP GM with the technology manager hire. Liaise with the SWA Sr. Manager to deliver TechReady hotels. Liaise with the SWA Sr. Manager to plan technology asset life cycle refresh for the hotels. Liaise with the SWA Sr. Manager to provide stakeholders management in the IMEA. Key Skills & Experiences Educational Attainment Bachelor Degree in Computer or Equivalent Critical Expertise & Experience Minimum 2 hotel opening experiences. Minimum 5 years of hotel technology operation knowledge. Currently playing an IT Manager role in a 5 star hotel. Role Purpose Assisting SWA property technology manager with the Design, Review & Implementation of the technology requirements for the new hotel openings and conversions. Additionally, project manages the product deployment and enterprise rollouts in the SWA hotels. Key Accountabilities Managing IHG enterprise solutions cascade into the hotels. Channelling product deployment (EMEAA) initiative into the hotels. Meeting IHGConnect deployment targets and proving relevant business case support to the hotels. Driving PMS version compliance and hotel readiness for the IHG enterprise initiatives. Driving technology brand standard compliance in the hotels. Provide assistance (Initially) and owning the Vendor, Consultant & GM onboarding process. Providing escalation management and support for the hotels. Providing L2 support for the corporate office team (Delhi/NCR). Assist in delivering a successful IMEA technology summit. Assisting with the data analytics and content management for the corporate office and hotel engagements. Assisting the SWA Sr. manager with looking after hotel technology manager growth and development plans. Work alongside with the SWA Sr. Manager to provide technical design review and feedback for new hotels openings and conversions. Work alongside with the SWA Sr. Manager to provide technology implementation and pre-opening support to the new hotels openings and conversions. Liaise with the SWA Sr. Manager and provide assistance to the NHOP GM with the technology manager hire. Liaise with the SWA Sr. Manager to deliver TechReady hotels. Liaise with the SWA Sr. Manager to plan technology asset life cycle refresh for the hotels. Liaise with the SWA Sr. Manager to provide stakeholders management in the IMEA. Key Skills & Experiences Educational Attainment Bachelor Degree in Computer or Equivalent Critical Expertise & Experience Minimum 2 hotel opening experiences. Minimum 5 years of hotel technology operation knowledge. Currently playing an IT Manager role in a 5 star hotel.

Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids are meticulously recorded in CRM software and followed for closure with branches and other departments Ensure complaints are resolved within the TAT specified Tracking of complaints through CRM / daily MIS with the concern units Referring the complaints to Internal Ombudsman wherever required. Ensure proper liaison with all BO offices. Preferred Skill Set Educational / Professional Qualification Graduation/MBA (Preferred) Technical Knowledge Thorough understanding of Banking Operations, Good working knowledge of Finacle, Excel and Complaint Management System. Work Experience (in yrs) Minimum of 3-5 years of experience in handling branch operations at authorizer/ Supervisor level or in complaints management. Interview Address IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 *Interviews to be conducted on Monday - Friday every week from 10am - 5pm.* Please send your CVs on the below mentioned mail id and attend the interview. [ Swain.Singh@indusind.com ]

*8Job Description - GBO Complaints Management Position Summary Job Title Manager Complaints Management (GBO) Reports To Principal Nodal Officer Function General Banking Operations Grade Chief Manager Location Opus Office, Andheri Mumbai Job Purpose To ensure timely closure of Banking Ombudsman complaints by liaising with branches and internal teams and as per the operational and regulatory guidelines and within the overall systems, policies & processes of the Bank. Responsibility Areas - Overall Job Description: Ensure prompt and satisfactory resolution to the customer complaints received from Banking Ombudsman Ensure complaints received at RBI CMS portal on Regional Nodal Officer and PNO ids are meticulously recorded in CRM software and followed for closure with branches and other departments Ensure complaints are resolved within the TAT specified Tracking of complaints through CRM / daily MIS with the concern units Referring the complaints to Internal Ombudsman wherever required. Ensure proper liaison with all BO offices. Preferred Skill Set Educational / Professional Qualification Graduation/MBA (Preferred) Technical Knowledge Thorough understanding of Banking Operations, Good working knowledge of Finacle, Excel and Complaint Management System. Work Experience (in yrs) Minimum of 3-5 years of experience in handling branch operations at authorizer/ Supervisor level or in complaints management. Interview Address IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093 *Interviews to be conducted on Monday - Friday every week from 10am - 5pm.* Please send your CVs on the below mentioned mail id and attend the interview. [ Swain.Singh@indusind.com ]

Role: Executive / Sr Executive - Account Management (CRM) Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Non voice coordinator Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Candidates must have TPA experience Interested candidates can reach out via email at sarika.pallap@mediassist.in or WhatsApp their CVs to 8951865563

We are looking for a dedicated and experienced Assistant Manager US Customer Support to lead and support our customer service operations focused on our US clientele. The ideal candidate should have a background in handling international customers, strong problem-solving skills, and experience in leading a team to deliver an exceptional customer experience. Key Responsibilities: Supervise day-to-day operations of the US customer support team. Ensure timely and effective resolution of customer inquiries via email, chat, and phone. Act as the point of escalation for critical or complex customer issues. Monitor team performance through KPIs and service metrics (AHT, CSAT, FCR, etc.). Coordinate with cross-functional teams (product, tech, QA, sales) to resolve customer queries and enhance satisfaction. Conduct regular team training, quality audits, and performance reviews. Ensure documentation, SOPs, and helpdesk resources are up to date. Provide daily/weekly/monthly reports on team performance and customer feedback. Collaborate with US-based stakeholders and internal leadership for strategic initiatives. Required Skills & Qualifications: Bachelors degree in any discipline (preferred: Business Administration, IT, or related field). 4-6 years of total experience, with at least 12 years in a supervisory/lead role in international (US) customer support. Excellent written and verbal English communication skills. Strong problem-solving ability and customer-first mindset. Hands-on experience with CRM/helpdesk tools (e.g., Zendesk, Freshdesk, Jira, Salesforce). Ability to manage and mentor a team effectively. Comfortable working night shifts aligned with US time zones. Nice to Have: Experience in FinTech, SaaS, or enterprise software domain. Knowledge of escalation management, SLAs, and workflow automation. Exposure to tools like Confluence, Google Suite, MS Office.

The C&SM Stakeholder Enablement team serves as a single point of contact for internal Accenture business stakeholders to support them with the development of their supplier strategy & ecosystem, provide program management support involving third party IT Suppliers in a manage service and assist with supplier selection, onboarding & governance efforts. This position supports Accenture Services organization and is focused on coordinating and driving supplier activities across Song stakeholders, Accenture leadership, engineering, procurement, legal and supplier teams. Suppliers are managed on a day to day basis throughout the onboarding process, completing contractual agreements aligned with the stakeholders requirements and implementing operational procedures and governance models that help ensure contract compliance This position requires you to be the quarterback and drive / manage all commercial activities from requirements gathering to contract completion and ensure that legal, procurement and the supplier are getting everything they need to get the contract completed in a timely manner. Qualification o 5/7 years of experience o Program & Project Management o Negotiations and Contracting o Problem-Solving & Escalation Management o Stakeholder Management o Vendor Management o Effective Communications o PowerPoint o Excel o Good to have o Supplier Relationship Management o Innovation Strategy Risk Management

Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracles products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term. Career Level - M3 Career Level - M3 Directly manages ASEs or System Analysts, etc. with operational focus on multiple accounts, products/solutions or a combination thereof. Personal objectives typically defined as a "roll-up" of all delivery resources reporting to the Delivery Leader. Understands own product/solutions portfolio extremely well and knows how to win relative to competition. Responsible for providing coaching, mentoring and helping team attain a high degree of customer satisfaction. Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit. Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met. Attains results within Oracle management policies and practices. Executes company policies that affect immediate operation(s) and may have company-wide effect. Important accountabilities and requirement: Technical Handson Manager with sound background on Oracle Database and associated technologies E2E People Management of around 20 ICs who are highly technical on Oracle DB and other technologies Technical escalation management for set of 4-5 accounts

Skill required: Backoffice - Service Desk Non-Voice Support Designation: Utility Bill New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We are looking for a passionate and inspiring leader to lead our APAC escalation team who works with our Support Leadership, Account Management, Product Management, and Development teams to ensure that our customer voice is heard. Externally, this role will work with key strategic customers and partner experts to coordinate and drive the resolution of critical issues. This position will identify areas for continuous improvement, contribute to processes and frameworks, and, most importantly, develop world-class escalation managers. This role will also carry a limited number of escalation cases while leading the team. Atlassian is looking for a Head of APAC Escalation Management. Youll be part of the Critical Customer Response leadership team that ensures our customers receive an unparalleled experience. As the Escalation Management leader, you ll lead a regional team charged with managing the Support engagement of our strategic customers during their most critical support moments; assessing crucial themes, educating and influencing internal and external teams, and driving customer challenges towards resolution. You will report to our Head of Incident and Escalation Management. More about our team Our team is filled with top-notch escalation managers building a legendary escalation management practice to provide exceptional customer experiences. We challenge one another every day and hold ourselves accountable for our work, product, and customers overall success. We all enjoy the interactions with the customers, problem-solving, digging into complex issues, and actively championing for customers within Atlassian. We wake up every morning asking ourselves how we can improve the customers experience, the quality of our product, the quality of our escalation team, and ourselves. We are not scared of challenges, nor do we back down or get deterred by challenging problems. When problems seem the hardest, we are at our best, pushing harder for the root cause and a solution. We are a combination of passion and persistence. We feel that through our roles, we can positively impact millions of end-users and their experience with Atlassian products. Like what we stand for? Make this your everyday. Our teams great, but weve got room for one more if youre interested. ","responsibilities":" What will you do? Lead and develop the APAC team of Escalation Managers. Helped define and optimize escalation management strategy by partnering with peers and a broad range of leaders across the company. Create and manage operations systems, rigor, and rituals. Advancing tooling capabilities to support the strategy delivery. Drive critical customer escalations towards resolution through your team or by directly engaging with customers. Drive product changes, identify and ensure the execution of long-term improvement plans, represent the voice of our most strategic customers, and be the catalyst of change. Promote the right outcome by resolving our customers critical situations through effective partnership. Create an environment built on trust where you are seen as the Escalation Management expert and advisor to customers and Atlassian team members alike. Your background 8+ years of experience managing enterprise-level escalations. 8+ years of experience in technical teams (support, services, or success) at an Enterprise tech company. Significant experience working and partnering with large Enterprise/Strategic accounts. Demonstrated experience driving the execution of strategies you devised. Deep curiosity and commitment to seek out and resolve problems, share root cause analysis to our customers, and strategize on preventing similar issues in the future. Experience working and partnering with customer-facing teams such as Customer Success, Sales, and Technical Account Management. Demonstrated experience with hiring, resource planning expertise, and implementation of professional development programs, growing leaders and individual contributors. Demonstrated experience building a customer-centric culture that advocates for the customers needs. Exceptional behavioral assessment capability and the ability to teach this to others. A strong learning orientation and examples of high rates of professional growth.

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs

Internal Firm Services Industry/Sector & Summary At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. In recruitment and talent acquisition at PwC, you will focus on attracting and selecting top talent to join the organisation. You will play a crucial role in identifying and hiring individuals who align with PwCs values and contribute to its success. Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. & Summary PwC is seeking a dynamic and experienced Senior Manager to lead our Campus Engagement and Branding initiatives. This role is pivotal in developing and executing strategies that enhance PwC s employer brand across academic institutions and attract top talent to the organization. The ideal candidate will possess a strong background in campus recruitment and branding, with a proven track record of building strategic partnerships within the education sector . Develop and implement comprehensive campus engagement strategies to enhance PwCs presence and reputation among students and academic institutions. Lead branding initiatives that effectively communicate PwC s values, work culture, and opportunities to prospective candidates. Manage relationships with key academic partners, including universities, colleges, and other educational organizations. Collaborate with internal stakeholders to ensure alignment and integration of campus strategies with broader talent acquisition goals. Oversee the planning and execution of campus events, career fairs, and workshops to engage with potential candidates. Analyze and report on the effectiveness of branding and engagement strategies, making recommendations for continuous improvement. Mentor and lead a team of professionals focused on campus engagement and branding efforts. Mandatory skill sets Proven experience in campus recruitment and engagement strategies. Strong project management and organizational skills. Excellent communication and interpersonal skills, with the ability to build and maintain relationships. Strategic thinking and planning capabilities. Experience in branding and marketing, particularly within the context of talent acquisition. Preferred skill sets Familiarity with digital marketing and social media strategies for branding purposes. Experience working in a professional services firm or similar environment. Ability to adapt and thrive in a fastpaced, dynamic work environment. Innovative mindset with the ability to think creatively and develop new approaches. Years of experience required Minimum of 12 years of experience in campus engagement, branding, or related fields Education qualification Bachelors degree in Human Resources, Marketing, Business Administration, or a related field. Master s degree or relevant certifications in Marketing, HR, or related domains is preferred. Education Degrees/Field of Study required Bachelor Degree, Master Degree Degrees/Field of Study preferred Required Skills Student Recruitment Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Applicant Tracking System, Behavioral Interviewing, Campus Placement, Candidate Management, Candidate Selection, Candidate Sourcing, Coaching and Feedback, Communication, Contract Negotiation, Creativity, Direct Recruiting, Embracing Change, Emotional Regulation, Empathy, Employee Referral Programs, EndtoEnd Recruitment, Escalation Management, Faculty Relations, Hiring Management, Hiring Manager Liaison, Inclusion {+ 35 more} Travel Requirements Government Clearance Required?

Skill required: Customer Relationship Management (CRM) - Business Insights Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Customer Support & Inquiry Resolution:oProvide Tier 1 support for employee payroll-related inquiries via ServiceNow (in written).oResolve basic Frequently Asked Questions concerning payslips, deductions, tax codes, benefits, pay & tax documents, etcoAddress payroll discrepancies, ensuring accurate and timely resolution while upholding high customer satisfaction standards. What are we looking for 1. Exceptional written and verbal communication skills with the ability to explain complex issues clearly in French language.2. Problem-Solving & Analytical Skills3. Previous experience in customer service or a related field4. Proficiency in French at a B2/C1 level or higher, with the ability to read, understand, and write clear and professional communicationStakeholder ManagementCustomer Relationship ManagementCollaborationContinuous Improvement mindsetEffective Written and Verbal Communication skillsFlexibilityIssue Management Roles and Responsibilities: CRM System Management:oUtilize CRM support portal (ServiceNow) to log, track, and manage employees issues, ensuring proper documentation of all interactions.oMonitor and maintain the CRM system to ensure it reflects accurate and up-to-date information.Documentation & Reporting:oAccurately document all customer interactions within the CRM system.oGenerate reports on key customer service metrics, including issue resolution, and overall satisfaction.Quality Assurance & Compliance:oEnsure adherence to company policies, payroll regulations, and best practices in every employees interaction. Training will be provided.oParticipate in process improvement initiatives and enhance service delivery.Collaboration & Escalation:oCollaborate with the onshore Tier 2 French payroll support teams and other relevant departments to address complex issues. These communications will be mainly verbal and in French language.oReaddress complex issues to Tier 2 French payroll support teams and escalate high-priority issues (i.e:no pay or pay discrepancies) to the Tier 3 French Support team to ensure timely and effective resolution. Qualification Any Graduation