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Operations Manager || Walk-In Drive

8 - 13 years

10 - 18 Lacs

Noida

Posted:3 hours ago| Platform: Naukri logo

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Skills Required

Attrition Management Resource Allocation Shrinkage Operations Management Team Management Escalation Management Capacity Planning KPI Service Delivery Management Back Office Operations Process Management SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities : Oversee daily operations across multiple teams to ensure seamless delivery and adherence to client SLAs. Manage, mentor, and lead team leaders and their respective teams, fostering a high-performance culture. Own the work allocation process to ensure balanced workloads and optimal utilization of resources. Monitor performance metrics, generate reports, and implement improvement strategies where needed. Collaborate with cross-functional teams to drive efficiency, productivity, and quality outcomes. Identify operational bottlenecks and propose corrective actions. Handle client communication and ensure client satisfaction. Implement and drive continuous improvement initiatives within the team. Maintain compliance with company policies, data security, and quality standards. Required Skills & Qualifications : Minimum 8 years of experience in operations within the BPO/KPO industry. Proven experience in work allocation, resource planning , and managing large teams. Excellent verbal and written communication skills. Strong leadership and people management capabilities. Ability to thrive in a fast-paced and dynamic environment. Strong problem-solving and analytical skills. Experience with operations tools and reporting dashboards is a plus. Bachelors degree in any discipline (MBA preferred). What We Offer : Competitive salary (Decent Hike on Last) Dynamic and collaborative work culture Growth opportunities and career development Health and wellness benefits Positive Work Environment Immediate Joining Walk In Details Venue - Provana, A-5 Sector 6 Noida. Time - 10 AM IST Date - 21sh June 2025 (SATURDAY) HR Reference : YAMINI MOURYA || PINKI JHA

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www.provana.com

Healthcare Technology

Tempe

51-200 Employees

60 Jobs

    Key People

  • Russell C. Branz

    CEO

  • David Edwin

    Chief Operating Officer

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