Hiring For Client servicing Role NON Voice Process !!CTC 6Lac

Hi Warm Greetings,

Note : Excellent communications is a Must to apply Only immediate joiners with Degree Certificate Mandatory!

Minimum 1 years Experience In International BPO is Mandatory

Position

CTC- 6LPA+ allowances upto (8k)Shifts- Hybrid mode, Fixed weekend offUS shifts(9pm-6am)(10pm-7am)

Bangalore

• Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
• Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Create, maintain and communicate to client project timelines and budgets. o Prepare and communicate pricing quotes and estimates with client. o Ensure Billing and Revenue Tracking is maintained weekly.
• Manage client change orders by negotiating deliverable due dates between clients and

internal departments, balancing internal capacity with external demands and expectations.

• Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
• Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions. o Working with Account Coordinators to ensure day to day production is running effectively. o Ensure Account Coordinators maintain a current and accurate understanding of all work-in- progress that has been initiated.
• Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
• Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client. o Communicate regularly with client regarding project performance metrics.

Note:

2. Transport - free pick-up and drop facility from your residence to work and back.

3. Meals - Breakfast, Lunch and dinner will be served in the facility.

(9pm-6am)(10pm - 7am)

Regards,

Deepa : 9380300644

Rivera Manpower Services