401 Process Associate Jobs

**"Your Gateway to the Best Call Center Jobs in Bangalore Apply with JobShop!"** - Are you looking for a rewarding career in a call center? Look no further! JobShop, Indias largest BPO recruitment company, is offering multiple openings across top companies in Bangalore. Whether you're a fresher starting your career or an experienced professional aiming for growth, we have the right job for you. - Apply once, unlock multiple job opportunities, and get placed with the best employers in the industry. Dont miss your chance to join the leading names in BPO apply today! Job Details: 1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives 2. Process- Sky TV (Customer Support- Voice Process) Qualification- 10, Puc, Any Graduate 3. Process- SKY Q (Semi Technical- Voice Process) Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Fresher Salary-21 to 23TK (23CTC) Experience Salary-28 to 35TK (35CTC) Shifts: 5 days working, 2 days rotational off & rotational shift For More Details For More DetailsCall HR Afreen 9513113000 / 9964080000 or visit jobshop.ai to explore other

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Follow instructions, learn quickly, adapt, and consistently deliver desired outcomes Open to feedback and capable of working effectively in a team environment Prioritize customer satisfaction with a keen eye for detail Achieve consistent productivity and quality results in accordance with process guidelines and SLAs Maintain flexibility and readiness to adapt to frequent updates in US mortgage guidelines Strict adherence to Business Specified process workflows Complete all mandatory training promptly

At Amazon, we strive to be Earth s most customer centered company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety quality in mind. This role will be based in Hyderabad only. A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing. Strong execution skills, action oriented, go getter. Good people management skills. Were seeking a Team lead for our Pantry FC operations. In this role, you will be responsible for: Initially to be part of planning and executing the launch of the FC and then ramp up the site to necessary processing capacity. And then single handedly managing, on a daily basis, end to end operations for a 3P operated pantry FC overseeing inbound, outbound and ICQA operations. Meeting customer facing metrics, while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you. Work with all stakeholders to ensure smooth operations and partner experience and keeping a close monitoring of site health by conducting 4M, 5S and inventory audits for the FC on a daily basis. Bachelors degree 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety quality in mind. Job Deliverables: Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues Responsible for shift quality and associated action plans Preparing and implementing training and development plans for associates Conduct a 4M and 5S audit for the respective work stations on a daily basis Stand-in for Area Manager. Speak, write, and read fluently in English Experience with Excel

Hiring for customer support, Technical support executive for voice/ chat/email for international BPO. only Work from office. salary: 27 K to 40 K CTC Qualification: UG/PG/Fresher, Good English, shift: Rotational Location: Jaipur/Noida/Lucknow, pune

Hi, US Customer Support associate / Process associate / BPO/ US Shift We are hiring for customer care for US shift for US voice process Roles & Responsibilities:- Listen to customers concerns, issues and questions. Resolve customers concerns and answer customers questions to your best ability. Maintain a positive attitude and calmly respond to customers complaints. Open new customer accounts Refer issues and questions to managers if necessary Qualifications:- - Graduate Freshers Undergraduate with experience can apply - Excellent and fluent communication skills - Freshers to 4 year Experience in any domain Additional Information:- - International Voice Process - 24*7 Rotational shift - 5 days working - Location Chennai & Bangalore Immediate joining is required or short notice is required Pls call Lokesh 9176197272 for more info Thanks, Lokesh 9176197272

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Warm Greetings from Rivera Manpower Services Hiring: Technical Solutions Workflow Specialist Google Process Join a Leading Team Supporting Google Advertisers Across USA! Work Location: Bangalore Job Type: Inbound Call/Email Process Experience Level: Senior Associate Industry: IT Services Competitive Salary & Growth Opportunities Note : Minimum 1 year experience in international BPO Voice /Semi voice is Mandatory to apply. Immediate Joiners only CONTACT Neha :9986267393 /chethana 7829336034 /Bornali :8884777961 *IF BUSY DO FORWARD THE CV ON WHATSAPP* Key Responsibilities: Assist advertisers in tracking conversions and implementing tags for Google Ads, Analytics, Shopping, and GTM. Provide technical troubleshooting and resolve advertiser issues efficiently. Conduct training sessions & calibration meetings with market teams. Create design concepts for presentations, print, web, and rich media. Monitor and follow up on open issues, coaching, and feedback . Share knowledge and best practices with the team. Conduct refresher training and support process improvement initiatives. Provide technical feedback on escalations and contribute to workflow enhancements. Eligibility Criteria (Must-Have Skills): Advanced English (C1 level) + 1 EU Language (Written & Verbal at a Business Level). Strong understanding of Google Ads, Google Analytics, Google Shopping, GTM . Proficiency in HTML for troubleshooting and implementation. Ability to handle complex advertiser cases and provide solutions. Preferred Skills: Knowledge of SQL or other programming languages is a plus. Strong training & coaching skills for process improvements. Ability to learn new technologies and adapt quickly . Why Join Us? Work with a global tech leader (Google process) . Diverse & multicultural environment with 100+ agents across 11 languages. Opportunities for learning, growth & leadership development . Interested? Apply Now! Call/WhatsApp: 7829336034

Warm Greetings from Rivera Manpower Services! We are hiring for the role of Senior Analyst (Service Support Associate) in the US Healthcare Insurance process. Location: [Bangalore] Shift: US Shifts Experience: Minimum 4+ years in International Voice with specific experience in Insurance / Healthcare (mandatory) Qualification: Graduate (15 years of education 10+2+3) Requirements: Minimum 4 years of international voice experience in Insurance / Healthcare domain Strong client servicing and stakeholder management background Excellent verbal & written communication skills In-depth knowledge of US Healthcare Insurance regulations Proactive and self-driven with strong problem-solving skills Advanced computer skills (Outlook, Word, Excel, PowerPoint) Roles & Responsibilities: Act as the primary point of contact for the US onshore branch Provide end-to-end support for policy renewals, including documentation Understand and implement US Health Insurance policies and standards Manage policy lifecycle services and conduct renewal activities Handle client queries effectively to minimize rework Coordinate with internal teams to ensure timely completion of activities Build and maintain strong relationships with stakeholders to ensure customer satisfaction Call & Book Your Interview Slot: 7829336034 /9742630123 /9986267393

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Job description Building business relationships with new and potential clients Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs) Creating and maintaining a list/database of prospect clients; maintaining database ( CRM, Excel, etc.) of prospective client information Collaborating with Reporting Manager on Sales goals, planning, and forecasting; maintaining short- and long-term business development plans Create ecient & effective Lead Conversion strategies Required Candidate prole Comfortable with a target based job. Candidate should be able to think out of the box

UWorld is a worldwide leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over a 2 million students have trusted us to help them prepare for high-stakes examinations. We are seeking a Process Associate for our Hyderabad facility who possesses industry best practices in financial management and experience in a similar environment. An outstanding process associate will be someone whose expertise results in accurate financial reporting and efficient account management. Job Responsibilities: Use UWorld accounting systems for daily accounting responsibilities - AP, AR, and GL. Managing account records, issuing invoices, and handling payments Assisting with the preparation of operating budgets, financial statements, and reports Processing requisitions and other business forms, checking account balances, and approving purchases Collaborating with internal departments to reconcile any accounting discrepancies Analyzing financial data and assisting with audits, reviews, and tax preparations Updating financial spreadsheets and reports with the latest available data Reviewing existing financial policies and procedures to ensure regulatory compliance Providing assistance with payroll administration Keeping records and documenting financial processes Minimum Experience: Bachelors degree in finance, accounting, or a related field At least 3 years experience working as a finance/process associate Proficiency in integrated financial management software Extensive knowledge of accounting standards, fiscal procedures, and applicable tax codes Soft Skills: Excellent attention to detail, organization skills, and articulate ideas clearly and concisely Exceptional follow-through, personal drive, and the desire to make a difference Ability to adapt, switch gears, and thrive in a fast-paced environment

Customer Service Chat Process For E-commerce We are having an opening in MNC You have to relocate to Ahmedabad Must have good communication in English 5 Days working Night Shift Regards Prashant 9016149123 Call me to get a quick response

Customer Service Non-Voice Process For E-commerce We are having an opening in MNC Location Ahmedabad, Must have good communication in English 5 Days working Salary 26K to 36K Regards Minakshi 7046603747 Call me to get a quick response

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

This role will be responsible for the delivery of effective and efficient finance transactional processes and controls from a GBS Centre as described in the S&N Finance Accounts Payable (AP) taxonomy and in line with the Group Finance Manual, Minimum Acceptable Practices (MAPs) and Sarbanes Oxley requirements. What will you be doing In line with established SOP s, implements end to end AP transactional processing to include Invoice indexing and entry - PO 3-Way, PO 2-Way matching and confirmation, non-PO Invoices confirmation and approval, upload approved invoice files directly into ERP, credit / Debit note processing. Works closely with internal and external contacts to investigate and resolve invoice discrepancies and supplier accounts. Performs root cause analysis associated with processing of invoices and purchase orders and provides subsequent reporting. Expedites invoices where legitimate reminders, undertake statement reconciliations to identify and resolve issues, resolve aged GRIR/GRNI, Blocked Invoices (MRBR), GIT and PPV. Take measures to minimize fraud, understand proposals for payment runs, wire transfers, and EFT/ACH transactions to ensure accurate and timely supplier payments, remittances, and bank clearing. Assists with month-end close data preparation including calculation of accurate accruals where required to ensure all deadlines are achieved. Provides voice and email support to suppliers and S&N staff whilst encouraging self-service. Contributes to the improvement of the end-to-end process including: Maximizing touchless and straight-through processing, on-time payment by processing invoices within the described payment terms, PO penetration. Minimize duplicate and overpayments, minimize un-utilized credits, reliance on local finance and business teams Drives process standardization and flags exceptions for review and approval. Ensures SOP and supporting materials are comprehensive, up to date, and accurate Assists with special projects as requested by management, training and mentoring team members and QA of transaction quality. Supports Corrective and Preventative measures. Proactively identifies areas of opportunity to streamline processes and improve customer service. What will you need to be Successful Education: Graduate or Post Graduate Degree - B.Com / M.Com. Minimum 2 to 3 Years of experience of full cycle of AP processing, basic accounting principles. Strong attention to detail focusing on quality and accuracy along with having an analytical mind set. Ability to prioritize while working in a fast-paced environment with commitment to deliverables. Great teammate with ability to build relationships and influence team members and wider partners with validated problem solvent skills. Excellent English communications skills written and verbal. Flexible to work in any shift specifically US Shift. Why you will love it here Your future: Major medical coverage + Policy exclusions and Insurance non-medical limit. Education Assistance Work / Life balance: Flexible Personal / Vacation time off, Privilege leave, Floater leave etc. Your Wellbeing: Parents / Parents in law s insurance coverage also available. Flexibility: Hybrid work model (for most professional roles). Extra Perks: Free Cab Transport facility for all employees, one time meal provided to all employees as per shifts. Night Shift Allowances.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 Year Exp in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Somya @ 9461962110, Qasim @ 8056419536, Neha @ 8789203027, Shadiya @ 78988 22545, Satya @ 79892 80521 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for a Leading UK Bank Customer Support Roles Location: Bangalore Shift: UK Shift Joiners: Immediate Joiners Only Salary: Freshers: 4 LPA 4.5 LPA Experienced: Up to 6 LPA (Graduates/UG with minimum 6 months of International Voice Experience) Eligibility: Graduates or Undergraduates with excellent communication skills Strong logical thinking and analytical skills Freshers & Experienced candidates can apply Immediate joiners preferred Roles & Responsibilities: Assist customers holding bank accounts with queries related to accounts, KYC, benefits, and policies Provide accurate and timely resolutions ensuring customer satisfaction Adhere to AHT (Average Handling Time) and SLA (Service Level Agreement) targets Ensure compliance with banking standards and maintain service quality Call & Book Your Interview Slots: 97426 30123 | 78293 36034 | 8884777961 /9380300644

[{"Salary":"15k - 20k per month" , "Remote_Job":false , "Posting_Title":"BPO Executive US Shift Kumbakonam" , "Is_Locked":false , "City":"Kumbakonam" , "Industry":"BPO" , "Job_Description":" We are seeking a detail-oriented and proactive Process Associate to join our team. The ideal candidate will work during the US shift hours to support our operational processes, ensuring efficiency and accuracy in all tasks. This role involves handling routine and non-routine tasks, providing exceptional service to our clients and stakeholders, and maintaining a high level of productivity. Requirements Process Execution: Execute assigned processes according to standard operating procedures, ensuring accuracy and timeliness. Data Entry and Management: Input, verify, and maintain data in relevant systems and databases, ensuring data integrity and confidentiality. Issue Resolution: Identify and address any issues or discrepancies in processes, collaborating with team members and supervisors to resolve them promptly. Reporting: Generate and review reports related to process performance, highlighting key metrics and areas for improvement. Documentation: Maintain accurate documentation of processes, changes, and any issues encountered. Communication: Liaise with other departments and teams to ensure smooth workflow and effective communication of process-related information. Continuous Improvement: Participate in process improvement initiatives by providing feedback and suggesting enhancements to streamline operations. Benefits Careeer growth ","Work_Experience":"1-3 years","Job_Type":"Full time","Job_Opening_Name":"BPO Executive US Shift Kumbakonam","State":"Tamil Nadu" , "Country":"India" , "Zip_Code":"612001" , "id":"14164000030236201" , "Publish":true , "Date_Opened":"2024-09-16" , "Keep_on_Career_Site":false}]

At Amazon, we strive to be Earth s most customer centered company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. This role will be based in Hyderabad only. A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing. Strong execution skills, action oriented, go getter. Good people management skills. Were seeking a Team lead for our Pantry FC operations. In this role, you will be responsible for: Initially to be part of planning and executing the launch of the FC and then ramp up the site to necessary processing capacity. And then single handedly managing, on a daily basis, end to end operations for a 3P operated pantry FC overseeing inbound, outbound and ICQA operations. Meeting customer facing metrics, while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you. Work with all stakeholders to ensure smooth operations and partner experience and keeping a close monitoring of site health by conducting 4M, 5S and inventory audits for the FC on a daily basis. Bachelors degree 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

At Amazon, we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online. We hire the world s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We re making history and the good news is we ve only just begun Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety quality in mind. Job Deliverables: Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues Responsible for shift quality and associated action plans Preparing and implementing training and development plans for associates Conduct a 4M and 5S audit for the respective work stations on a daily basis Stand-in for Area Manager. Speak, write, and read fluently in English Experience with Excel

Hi, US Customer Support associate / Process associate / BPO/ US Shift We are hiring for customer care for US shift for US voice process Roles & Responsibilities:- Listen to customers concerns, issues and questions. Resolve customers concerns and answer customers questions to your best ability. Maintain a positive attitude and calmly respond to customers complaints. Open new customer accounts Refer issues and questions to managers if necessary Qualifications:- - Graduate Freshers Undergraduate with experience can apply - Excellent and fluent communication skills - Freshers to 4 year Experience in any domain Additional Information:- - International Voice Process - 24*7 Rotational shift - 5 days working - Location Chennai & Bangalore Immediate joining is required or short notice is required Pls call Lokesh 9176197272 for more info Thanks, Lokesh 9176197272

Hi We are looking forward to hire Customer Support Associates in Bangalore for Chat Support Key Highlights : > Minimum 1 yr Exp in Chat Support > Good Communication Skills Required Call Maria @ 9828666591 Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Ready to build the future with AI? At Genpact, we dont just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Associate - Service Desk L1 This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation. Responsibilities Assist end users through chat sessions, addressing their queries and concerns promptly. Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions. Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool. Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues. Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers. Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices. Qualifications we seek in you! Minimum Qualifications Graduate in any stream Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences. Ability to speak to a non-technical audience about technical problems Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously. Preferred Qualifications/ Skills Good communication skills Demonstrate proficiency in the following technical skills: PC/Laptop Basic Networking Chrome, Edge & Mozilla Firefox Operating systems MS Office 2016 Why join Genpact? Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career —Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.