Crm Technical

Responsible for driving the team for the Smooth CRM Functionality of all projects.

Team Management

Observations andReviewing site visits

Flat Inspection before handover and Project Common Amenities handover to Assocaitions

Handling escalations

Customer Centric

Weekly Review meetings with the team and Observations to be shared to HO

Requirements

Job Specifications :Telephone etiquette Skills, Meeting etiquette Skills, Rapport Building Skills,Building and Engineering Knowledge to resolve the issues raised.Problem-Solving and Decision-Making Skills, Leadership Skill

Review of emails correspondence and give inputs.

Maintain approved Modification Rate list in Coordination with Project Head/QS department.

Review and issue the customized drawingto execution.

Ensure the customized plan is being executed at site and acknowledgement is taken from customer.

Identify the best practices/innovative methods and implement the same.

Prepare the Approved Selection data in Coordination with Project Head

Ensure the customer choice are being executed at site.

Check for Modification site feasibility based on construction schedule.

Review and issue the customized drawingto execution.

Ensure the customer choice are being executed at site.

Modification Costing approval & submit to HO

Guide the team to follow the IMS, to deliver high quality services that meet or exceed the customer requirements.

Monitoring Team Activities on daily basis

Inspecting the flat readiness& guiding the team for recording theobservations and submitting reports to projects and other concerneddepartments to address the same.

Maintaining the monthly complaint register at respective sites and share the same with HO and project heads

Guidance to team on process & training provided as when needed

Monitor the team callsand tickets

Guidance on Performance review of team & submission of reports to Manager

Conduct Site meetings & Team review meetings

Analysing the flat inspection report and sharing the feedback report

Documenting the issues and concerns received in the project from starting to project closure and submitting to HO

Coordinate for developing the customer experience area

Categorising the queries received and prepare a standard reply format

Benefits

Benefits

1) Incentives based on performance

2) Family Insurance

3) Yearly Bonus