Technical Support Specialist

Admini Boosting Productivity

1 - 4 years

2 - 8 Lacs

Siliguri

Posted:1 day ago| Platform:

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Skills Required

issue resolution networking remote troubleshooting customer support technical support escalation management remote support active directory chat technical assistance microsoft windows desktop support troubleshooting technical documentation ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Admini Boosting Productivity is looking for Technical Support Specialist to join our dynamic team and embark on a rewarding career journey

A Technical Support Specialist plays a crucial role in providing technical assistance and support to customers and end-users
They help troubleshoot and resolve technical issues, answer inquiries, and provide guidance on the use of hardware, software, and other technical products or services
Responsibilities:Customer Support: Provide technical assistance and support to customers via phone, email, or chat
Respond to inquiries promptly, troubleshoot technical issues, and guide customers in resolving problems related to hardware, software, or other technical products
Issue Resolution: Identify, diagnose, and troubleshoot technical problems reported by customers
Resolve issues through effective problem-solving techniques, including remote troubleshooting, knowledge base utilization, and collaboration with internal teams
Technical Documentation: Create and maintain detailed documentation of common technical issues, troubleshooting steps, and solutions
Contribute to knowledge base articles, FAQs, and user guides to improve self-help resources for customers and the support team
Escalation Management: Escalate complex or unresolved technical issues to higher-level support teams or specialized departments
Ensure proper documentation and communication of escalated cases to ensure timely resolution
Product Knowledge and Training: Maintain up-to-date knowledge of the company's products, services, and technologies
Stay informed about new releases, features, and updates
Provide training and guidance to customers on the use of software applications or technical products

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