Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Opentext
>
Technical Support Specialist

Technical Support Specialist

Opentext

3 - 5 years

7 - 11 Lacs

hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

oracle apache tomcat sql server linux troubleshooting xen load balancing customer service redhat linux networking customer focus sql technical support firewall incident management service delivery linux administration microsoft windows aws db

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Impact:

Sr. Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. Our Sr. Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions.

What the role offers:

Represent OpenText acting as first point of contact for all technical support inquiries
Incident management and collaboration with other teams while adhering to SLAs and KPIs
Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
Collaborate with various stakeholders to act as a trusted customer advocate
Manage Escalations and work with Escalation Manager as a point of contact

What you need to succeed:

3 - 5 years of prior experience working on relevant technologies
Experinece in ECM , Archive center , XECM
Technical Support experience handling Enterprise Products a must
Strong Problem Solving and Troubleshooting experience
University/College degree within a related discipline
Willingness to work in shifts during weekdays and on-call during weekends

Experience in Installation, Configuration and Maintenance of Mainstream OS (Windows, Linux)
Experience in Installation & Configuration of DB (SQL Server or Oracle)
Knowledge of Tomcat
Understanding of Infrastructure and Cloud Technologies including Storage, Backup & Restore, Networking, Load Balancer, Proxy, Firewalls, Containerization
Experience in troubleshooting issues in a N-Tier Software Architecture Environment
Demonstrated Problem Solving and Analysis of Product Trace / Logging information
Knowledge on MS SQL and Scripting a value addition

More Jobs at Opentext

Sr. Software Engineer

Hyderabad

7 - 13 yrs

INR 9 - 15 Lacs

Technical Marketing Manager

Bengaluru

12.0 - 17.0 yrs

INR 8 - 12 Lacs

Lead Software Engineer

Bengaluru

5.0 - 10.0 yrs

INR 25 - 30 Lacs

Sr. Software Engineer

Bengaluru

5.0 - 10.0 yrs

INR 6 - 10 Lacs

Quality Assurance and Automation Engineer

Bengaluru

3.0 - 8.0 yrs

INR 5 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Opentext

Software Development

Waterloo ON

Login to

Please Verify Your Phone or Email

Confirm Action

Technical Support Specialist