949 Escalation Management Jobs - Page 14

O2C Collection - Good understanding of Order to Cash cycle, strong experience in customer collection, working experience in GETPAID tool will be a plus Functional knowledge: First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies Collectors: Voice calling Dispute Management Customers account Reconciliation Customer Query Resolution Customer Account Management (Follow up on payment of open balances) Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller) Process improvement methodology : Has process improvement acumen. Account Management: Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation: Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Customer Orientation: Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly Responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution. Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability : Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork: Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required. Analytical Thinking and Problem Solving: Identifies anomalies, errors, and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills: Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills SAP Mandatory Qualifications B com M com MBA Finance

Job Overview: We are looking for a highly motivated IT Team Lead to manage a team of service desk and technical support engineers and ensure the smooth operation of IT services across multiple locations. This role involves incident resolution, and hands-on technical support for both everyday and complex issues. Key Responsibilities: Lead a team of service desk and technical support engineers, providing guidance and support to ensure timely issue resolution. Manage the teams shift rosters and leave planners, aligning team resources with project requirements and individual skill sets. Train and mentor new hires, ensuring they are equipped with the necessary skills and knowledge to work in a 24/7 operational environment. Provide hands-on support for complex incidents, helping the team troubleshoot and resolve issues effectively. Analyze incidents to identify patterns and categories of impact, ensuring prompt resolution and minimal disruption. Use ticketing tools to manage and track incidents and service requests. Create and maintain reports on team performance, incident resolution, SLA adherence, and any breaches. Assist in the implementation of new IT service offerings and participate in infrastructure projects, such as building migrations, asset refreshes, and automation initiatives. Work closely with the project managers on escalations and project deliverables. Communicate with stakeholders, ensuring that they are kept informed of progress on critical incidents and service requests. Work closely with other departments and teams to ensure alignment of IT support with business needs. Ensure that the IT team adheres to all relevant compliance standards and internal policies, including data protection, security protocols, and regulatory requirements. Conduct regular audits and reviews of systems and processes to ensure compliance with company policies and industry regulations. Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field. 5+ years of experience in IT support, with at least 2 years in a leadership or team lead role. Ability to work in a 24/7 environment and manage a team across multiple shifts.

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

As a Regular Employee in the Operations department at Standard Chartered Bank in Bangalore, India, you will be responsible for handling various account reconciliation activities. These include Nostro account reconciliations, Internal/GL account reconciliations, Trade/Stock and Position reconciliations, as well as Credit Card, ATM, and retail branch banking reconciliations. Your role will involve performing error-free reconciliations according to procedures and policies, utilizing reports from different transaction processing and reconciliation applications. Previous experience with the Transaction Lifecycle Management (TLM) reconciliation platform would be beneficial. In addition to reconciliation tasks, you will be expected to manage customer queries and correspondence, both internally and externally, while maintaining effective relationships with all relevant departments, country stakeholders, and technology teams. It will be crucial for you to ensure timely follow-ups and escalations to resolve outstanding reconciliation items, process issues, and system challenges within agreed service level agreements (SLAs) and reconciliation matrices. Moreover, you will play a role in risk management by identifying risks and potential process failures, highlighting these areas to line managers and risk teams, and ensuring compliance with operational risk, money laundering prevention policies, and other relevant regulations. Your responsibilities will also include assisting in Business Continuity Planning (BCP) tests and contributing to departmental and group-related projects. As part of the role, you will need to adhere to the company's values, code of conduct, and all applicable rules and regulations, while actively participating in achieving the desired outcomes outlined in the Bank's Conduct Principles. Your qualifications should include a graduate-level education and proficiency in English. Having knowledge of reconciliation processes will be essential for this position. Standard Chartered Bank is an international financial institution that values diversity, innovation, and ethical conduct. If you are seeking a purpose-driven career in a supportive and inclusive environment, we encourage you to apply. At Standard Chartered, we celebrate individual talents and promote a culture of continuous improvement and collaboration. Join us in our mission to drive commerce and prosperity while embracing our unique diversity and inclusive values. In return for your contributions, we offer a range of benefits including retirement savings, medical and life insurance, flexible working options, and proactive wellbeing support. You will have access to learning and development opportunities to enhance your skills and grow professionally within our organization. We are committed to creating an inclusive and values-driven workplace where everyone is respected and empowered to reach their full potential. Learn more about career opportunities at Standard Chartered Bank by visiting www.sc.com/careers.,

Education: BE/ BTech/ ME/ MTech (CSE, IT, E&TC) Requirement- Solution Lead - Offboard OTA Skills - Hands-on experience on Linux, REST APIs, Kubernetes, Docker, Podman containerization Well understanding of Programming languages like Java, C, C++, microservices. Knowledge of GitHub, Gitlab, Jenkins, Gerrit, Jfrog Added Advantage of having Knowledge of over the air updates Flow Job Responsibility: To design end to end all types of OTA (Over the air updates) flow and nomenclature. To design OTA manager To design interfaces with OTA agent including e-Sync compatibility. To design the OTA interface with IOT platform and enterprise system. To design OTA campaign and consent manager To design test cases (DFMEA) for successful OTA feature rollout. To lead integration testing. Business Requirement understanding and Analysis Work Breakdown and task assignment to Team Members Sprint Planning and Monitoring Sprint Delivery Tracking Sprint Risk Analysis and mitigation plan Escalation Management Coordination with development partner for end-to-end delivery

Tata 1mg is looking for a proactive and detail-oriented Senior Executive to handle customer complaints and escalations arising from Local Fulfillment Centers (LFCs) and Fulfillment Centers (FCs). The role requires hands-on coordination with warehousing teams, front-line customer support, and operations managers to ensure timely and accurate resolution of issues. Key Responsibilities: Handle escalations from LFCs and FCs related to delays, wrong product delivery, or missing items. Investigate and resolve customer complaints promptly by coordinating with warehouse and delivery teams. Maintain MIS reports and escalation trackers; ensure regular updates to stakeholders. Liaise with warehouse executives/managers to ensure smooth operations and order flow. Follow-up on internal complaints till closure and ensure high CSAT scores. Maintain records of complaints, actions taken, and outcomes using company CRM tools. Provide data-based inputs to reduce recurring issues and operational breakdowns .Maintain SLA for resolution timelines and ensure root cause analysis of repeat complaints. Communicate with customers in a professional manner for high-quality service recovery. Report to Operations Manager and work cross-functionally with logistics and support teams. Key Skills Required: Strong communication and problem-solving skills Prior experience in customer service, logistics coordination, or warehouse operations Working knowledge of Excel / Google Sheets (MIS reporting a must) Basic understanding of supply chain or e-commerce order flow Ability to coordinate with multiple internal teams to resolve customer issues Knowledge of CRM or complaint-handling systems preferred Preferred Background: Candidates with experience as Warehouse Executive / Customer Support / Ops Coordinator Exposure to last-mile or fulfillment operations is a plus Immediate joiners will be preferred Job Type: Full-time Work Location: Gurgaon (On-site)

Role: Hub Incharge Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub Location - perambalur, Tamil nadu Roles & Responsibilities: Rider Management Providing training to rider partners & grooming Conducting huddle for rider partners on daily basis Managing & monitoring the performance of each rider to improve their performance Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases To drive discipline of the safety & hygiene of rider partners Workforce Management Rider Attrition & attendance management Managing the performance of TLs in hub- providing feedback & inputs for improvement Ensure Career Progression for the TLs working in your hub Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc Managing & clearance of pendency shipments present in the hub Responsible to delivery shipments within TAT- D0, D1, D2, 6+D Inventory Reconciliation Check the dashboard frequently for reconciliation of shipments done by TLs Ensure 100% Inventory Reconciliation on daily basis Identify the short or excess shipments in the hub Take action on any kind of fraud or theft of shipment Hub Layout Management Bifurcation of the hub according to the hub activities Implementation of 5S in hub for maintaining the hub layout Ensuring that FIFO is done in a designated space Designated space of internet, housekeeping, stationery, shipments & inventory Maintaining good relationship with the owners & neighbors Escalation Management Managing the LH/DC volume & vehicle escalations Resolving Rider Payout issue IT, stationery, inventory issue to be managed Managing the escalations raised against the hiring Customer Escalation management within TAT CCTV footage to be shared with the DC team for short/excess shipment Sharing call recordings for MDND cases Operational Excellence Cash Management (Petty Cash & COD) Loss Management (Damage/Product Swap/Potential Loss) Hub Open House Activity (Weekly or Monthly) Reducing the fake remarks Closure of MDND cases Control on Delivered to cancel shipments Daily reconciliation & depositing of COD amount Skills required- Link Operational Excellence Problem Solving Communication Skills Workforce Management Business Leadership Interested Candidate contact:7012093797

About The Role Skill required: Sales Operations - Sales Enablement Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "- Exceptional leadership, team-building and motivational skills- Should have worked with ""C"" level of the organisation- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale- Result oriented leader managing teams of 300+ HC working in remote and hybrid environment.- Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication- Proven record in complex problem solving and executive escalation management- Strong analytical and logical skills to interpret metrics and drive actionable insights- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies- Proficiency in change management, negotiation, and influencing stakeholders- Exceptional verbal and written communication skills, with fluency in English""- Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Commitment to quality- Negotiation skills- Process-orientation- Thought Leadership"ERP Skills: Salesforce, SAP (S4 Hana)Mandatory:PMPi certification or experienceOptional:Certified Black belt Six SigmaAdditional ERP skills (preferred):Incentive, Pricing, Order booking and fulfillment tools Roles and Responsibilities: "Strategic Operations Leadership:Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & OptimizationMonitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team ManagementBuild and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & InfluencePartner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. " Qualification Any Graduation

RPMG: Area Portfolio Manager About Retail Portfolio Management Group The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bank About the Role The Area Manager handles multiple centers which handle the Risk-60 portfolio for Loans. The Area manager ensures maximum recovery and manages the portfolio as per the existing process. The Area Manager also ensures compliance with the audit procedures of the bank Key Responsibilities Tracking Recovery from the Write off Pool- product specific for respective Regions. Customer Escalation management and Response within TAT, Structured review mechanism / Allocation Strategies / SMS Allocation / Billing TAT / Settlement conversion & Waiver% Legal Filling, Coverage, Execution & Recovery across vintages. Manage the team of Collection Managers and ensure achievement of the monthly recovery targets. Ensure adherence to the set process and audit requirements in place. Create a performance-oriented environment leading to high employee motivation and productivity. Ensure that all staff are adequately trained on the products of the bank, processes, and various policies of the bank Qualifications Graduation/ Post-Graduation from a recognized institute Min 5 years of relevant experience in NBFC/ Banking industry Role Proficiencies: Knowledge and understanding of collections and market dynamics. Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language. Ability to manage complex client situations. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment. Ability to handle pressure and meet deadlines

The Alexa Smart Home team is looking for a passionate, results-oriented Technical Program Manager who will be responsible for delivering engaging and innovative smart home features for our customers. Do you enjoy the challenge and ownership that comes from driving complex, cross-functional and cross-organizational projects? Are you equally comfortable digging into business requirements, product planning, and drilling into technical architecture and design? This job may be for you! This role requires hands-on project management skills, deep technical expertise, and excellent leadership skills. You will be responsible for collecting requirements from internal and external customers, driving projects from design to release, and managing the production launch. In this role, you will: Work with engineers and technical leaders to identify best practices for building resilient systems Develop and maintain strong working relationships with technical and non-technical teams and stakeholders Drive effective cross-functional teamwork, communication, collaboration, and commitments across multiple disparate groups with competing priorities Participate in and support system design Own successful delivery of large, impactful, and highly cross-functional program initiatives while simultaneously tracking a set of smaller projects Lead and contribute to weekly, monthly and quarterly business reviews, able to create, maintain and disseminate clear and concise program updates to stakeholders across multiple organizations Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints Collaborate with business stakeholders to develop program and product requirements A day in the life You will work with product and partner stakeholders to define customer facing features. Youll manage feature delivery from end to end by guiding product, engineering, QA and partners. Youll dive into customer experience, requirements, engineering plans. Youll guide the product, engineering, science and operations teams to develop experiences at the edge, in the cloud, and integrate them into consumer services. 5+ years of working directly with engineering teams experience 2+ years of technical product or program management experience 2+ years of software development experience 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience Experience managing programs across cross functional teams, building processes and coordinating release schedules 3+ years of working directly with engineering teams experience

The job involves answering incoming calls and responding to customer emails, as well as managing and resolving customer complaints. You will be responsible for selling products, placing customer orders in the computer system, and identifying and escalating issues to supervisors when necessary. Providing product and service information to customers and conducting research using available resources are also part of the role. This is a full-time job suitable for freshers. The benefits include health insurance and a performance bonus. The working schedule is during the day shift. The ideal candidate should have at least 1 year of total work experience, although this is preferred and not mandatory. The work location is in person. If you are customer-oriented, detail-oriented, and possess good communication skills, this role might be a good fit for you.,

Why this job matters The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals. What Youll Be Doing 1 - Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components. 2 - Assists the implementation of enhanced network technology that aligns to customers" strategic direction for enterprise and remote site connectivity. 3 - Follows standards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity. Supports the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software. Executes engineering efforts to ensue currency and supportability of networking technology. Collates data, reports and information supporting technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments. Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into the support organisation. Undertakes activities that contribute to the implementation of core and cloud infrastructure security to manage risks and exposure. Supports in the implementation of ways to improve working processes within Network Engineering. The Skills Youll Need Troubleshooting Customer Service Escalation Management Continuous Improvement Health & Safety Network Delivery Network Security Network Testing Network Configuration Technical Documentation Network Integration Network Implementation Requirements Management Incident Management Event Planning Decision Making Growth Mindset Inclusive Leadership Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.,

As a Network Engineering Professional, you play a crucial role in supporting the delivery of engineering activities that meet client technical requirements. By deploying optimal networking and connectivity solutions, you enable clients and the enterprise to achieve their operational and business goals. Your responsibilities include supporting routine daily activities such as system design, testing, maintenance, and ongoing support of all network infrastructure components. You will also assist in implementing enhanced network technology aligned with customers" strategic direction for enterprise and remote site connectivity. Following standards for global network infrastructure, including wireless, LAN, and SD-WAN networks and connectivity, is essential. Additionally, you will support the installation, testing, and setup of new network hardware, both physical and virtual, such as firewalls, routers, switching, and monitoring hardware and software. Your role involves executing engineering efforts to ensure the currency and supportability of networking technology. Collating data, reports, and information for technology lifecycle planning, contributing to the development of technology roadmaps, and Network Health Assessments are part of your duties. You will organize material and data for documentation, knowledge transfer, and training to successfully implement new solutions into the support organization. Furthermore, you will contribute to the implementation of core and cloud infrastructure security measures to manage risks and exposure, as well as support in improving working processes within Network Engineering. In terms of skills, you should possess expertise in troubleshooting, customer service, escalation management, continuous improvement, health & safety, network delivery, network security, network testing, network configuration, technical documentation, network integration, network implementation, requirements management, incident management, event planning, decision making, growth mindset, and inclusive leadership. Our leadership standards focus on inclusivity, safety, owning outcomes, delivering for the customer, being commercially savvy, having a growth mindset, and building for the future. Located in Gurugram, India, you will work at 25A DLF City Phase-III.,

Customer-first mindset with a sense of urgency Ability to manage pressure and handle high call volumes Hands-on experience with CRMs, ticketing tools, and call monitoring systems Analytical mindset for data-driven decision-making Required Candidate profile Centralized Call Centre Management Customer Satisfaction & Experience Team Leadership & Development MIS, Reporting & Analytics Process & System Improvements

Job Overview The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization. Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make every interaction memorable, enabling deeper relationships. Deliver value to our distribution partners while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers How a day looks like : Deliver an extraordinary customer experience by providing our Distribution partners with world-class customer service. Create revenue by building relationships and quantifying orders through daily tasks, such as creating quotes, processing, and expediting orders and worklist functions. Follow-up on Special Price Requests. Communicate with Distributors via various channels such as telephone, email, and chat to assist with real-time needs to propose options and solutions. Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. Nurture and convert revenue streams by working with pricing on a competitive infrastructure through consistent communication with our customer(s). Participate in meetings to gain insight, and provide information, about the top priorities for your assigned Distributor. Be able to work both independently and as a team to ensure success. Collaboration is a key element in our daily tasks. KPIs: • Customer Effort Score (CES), First Contact Resolution (FCR), Revenue Growth What your background should look like: Education: • Bachelors technical or business degree preferred or equivalent experience Skills & Experience: -Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback -3+ years of Order Management experience -Hands on experience in SAP -Strong verbal, written, and presentation skills -Proven ability to initiate, organize, and complete multiple tasks in a timely manner -Demonstrates ability to share creative and new ideas -Consultative selling experience desired -Relevant product or industry experience a plus -Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude. -A passion for serving customers. Competencies: -Working in a face-paced environment -Excellent communications skills -Relationship building SET: Strategy, Execution, Talent (for managers) Values: Integrity, Accountability, Teamwork, Innovation

Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in a sales management consulting, sales operations, sales leadership, or related role. Experience owning the output of a contact center, field operations, and tech support operation; including meeting goals and metrics. Preferred qualifications: Experience in operations, strategy and planning. Experience working with executive level stakeholders and global distributed cross-functional teams. Excellent communication skills. About the job YouTube's user base is growing and changing, presenting unique challenges and opportunities to support over a billion monthly users globally. Fast-paced, dynamic, and proactive, the YouTube Support team provides seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users voices to help shape product solutions. As a member of the Support team, you'll analyze top issues facing our users and content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution making YouTube an exceptional user experience for everyone. In this role, you will be responsible for leading a team of Vendor Managers who manage the YouTube Trust and Safety operations in India. You will work closely with internal cross-functional teams to solve problems related to the platform safety. You will lead the strategy and execution on achieving Key Performance Indicators (KPIs) related to all workflows that operate within the region. You will oversee Staffing, Service-Level Agreement (SLA) adherence, Quality performance, and other operations metrics. You will establish the operations at one or more sites and partner with stakeholders, cross-functional teams, and suppliers to make it a success. You will ensure that operations are in line with the internal policies and adhere to SOWs at all times. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun and we do it all together. Responsibilities Accountable for flawless operations by managing overall vendor performance in the region, driving vendor selection, consultation, and overall vendor operations strategies. Exercise judgment while dealing with urgent, sensitive needs related to the business and for escalation management and resolution. Lead forward thinking and innovative projects or initiatives in the business in addition to continuous improvements. Drive cross-functional collaboration, not limited to leading and delivering business reviews with key stakeholders, crafting and driving communication for various audiences separately, including C-level executives. Drive high-performance team dynamics, maintain team wellness, and manage poor motivation where needed within the team.

Minimum qualifications: Bachelor s degree in Computer Science or equivalent practical experience. 2 years of experience in program management with designing, constructing, or managing infrastructure projects. Experience in Risk Management and Escalation Management. Preferred qualifications: Experience in identifying project risks, tracking mitigation plans, and managing cross-team dependencies. Ability to work with global distributed and cross-functional teams. Excellent investigative and problem-solving skills, with the ability to manage multiple priorities in a changing environment. About the job A problem isn t truly solved until it s solved for all. That s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. In Google Search, we're reimagining what it means to search for information - any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally. Responsibilities Contribute to the execution of foundational programs, such as sports data, platform reliability, and product excellence. Support the planning and execution of project roadmaps by coordinating activities and communication with local product, engineering, and design teams. Collaborate with partner product and engineering teams to manage project dependencies and ensure integration of deliverables. Act as a point of contact to connect project details and facilitate communication across a globally distributed team. Track and report on day-to-day project risks, dependencies, and priorities to help the team stay on schedule.

We seek a dynamic Customer Care Head to lead our service team, enhance customer experience, resolve escalations, implement best practices, and ensure seamless support operations aligned with Poddar Diamonds’ premium brand values.

About Us We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. We aim to be the ERP thought leader in our space and a trusted IT advisor to all dealers and rental companies. Today, we have over 700 employee associates, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We seek talented individuals to join our team and help us aggressively grow our North American footprint for our on-premises and 100% cloud-based ERP solutions. Why work for VitalEdge? We don t just sell technology, we enable transformation that results in broader societal benefits like building homes and critical infrastructure, growing food and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It s an exciting time to work for VitalEdge join us! Position Overview This position offers an excellent opportunity for individuals with a passion for being a Business Analyst to gain hands-on experience and grow their skills in a dynamic and supportive environment. We are committed to fostering professional development and providing opportunities for career advancement within our organization. Responsibilities Analyzing business systems to inform the current state and optimize required change Soliciting business system requirements and priorities from internal and external stakeholders using insights and data to clarify needs Collaborating with Product Managers to document product user stories, business system requirements, process flows and diagrams and launch artifacts Communicating priorities and risks to stakeholders and leadership Executing and tracking product deliverables with clear milestones. Ensuring collaboration and alignment with other VitalEdge role-based, project and application teams Applying product and business analysis concepts, principles, tools and methodologies to create innovative solutions Required Skills & Education Qualification : MBA Finance in preferred. Experience : 3+ years. Minimum of 3+ years of experience in Accounting and Finance In-depth Accounting skills and robust knowledge of ERP finance Highly inquisitive with strong collaboration and influencing skills This will be an ERP Finance role. A person from a Non-ERP Background must be willing to learn and work on ERP. Training in ERP will be provided. Deep exposure to Escalation management & customer handling Exposure to 24X7 operations ownership Must be willing to occasionally work during the USA time zone to accommodate our customers Excellent communicator, including written, verbal, and presentation skills Candidates with experience in all standard ERPs will be considered. Job Location: Mumbai and Pune VitalEdge is an Equal Opportunity Employer

Company Overview Work hard. Have fun. Make history. At Amazon it is expected no more and no less from you. Ever since Amazon opened its virtual doors, it has been an aim to become the most customer-centric company in the world. How is this achieved? By having people like you who make sure that customers find everything that they are looking for online at great prices and convenience. Both Amazon and sellers who list their products on the sites already offer millions of new and used items in a wide range of categories. Come and experience a company that reinvents itself every day. Immerse yourself in an environment that is fast-paced, expanding and is continuously inventing new efficiencies and offering great opportunity for its customers and for you! Youll help Amazon create the Earths greatest shopping experience a store featuring more products and brands with the most compelling content compared to any other online or offline store. This is a great platform from which to launch a career with Amazon. Role Responsibilities The scope and main responsibilities of the role will include: Facilitating relationships with external business partners, understanding their basic goals, drivers and metrics. Diving deep into vendor issues, gathering, analyzing and sharing data to help push data-driven business decisions. Participating in the coordination of vendors journey with Amazon, contributing to set expectations and facilitating discussion using a preset agenda. Acting as one point of contact and trainer for offshore team members and local teams, you will identify issues and make sure that they are addressed, documented and resolved in a timely and professional manner. Proactively scoping, participating in and delivering small local scale projects. You will define clear briefs and roadmaps, setting the expectations of stakeholders effectively. You will support projects with future EU rollout/constraints in mind. Auditing and supporting quality/efficiency of service processes, analyzing and fixing root cause. Serve as an innovative center of excellence, working on catalogue pilots and testing new initiatives. Providing value-added recommendations to enhance systems and programs. Operating with considerable autonomy, frugality and discretion, working efficiently with good prioritization and judgment. You will help identify and evaluate potential risks and contribute to determine appropriate corrective action. Communicating and collaborating effectively with EU peers and management. Sharing knowledge with others (both verbally and in writing), within and outside your team. Responding promptly and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary. 2+ years of program or project management experience Experience using data to influence business decisions Knowledge of SQL and Advanced Excel (Array and Statistical formulas) Knowledge of basic and systematic approaches to manage projects/programs Experience back office operations, escalation management and troubleshooting environments

Work on payments initiatives with banks and institutions, focusing on technological interventions and stakeholder coordination. Manage business and ad hoc reporting using Excel & SQL, ensuring accurate and timely insights. Develop and maintain relationships with payment stakeholders to foster collaboration and innovation. Drive execution excellence with a customer-first approach to resolve pain points promptly. Monitor transaction success rates, analyze data, and implement enhancements for improved products and processes. Coordinate with Customer Support for issue resolution and maintain Bank and Network relations. Address internal queries and escalations related to payment transactions and collaborate with finance for reconciliations. Spearhead integrations and go-live activities with internal and external teams, ensuring seamless operations. Make critical business decisions, execute SOPs, and drive continuous improvements. Provide proactive insights, leadership, and guidance to improve monitoring and operational efficiency. : Minimum work experience of 3-4 years in the operations/payment industry Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for a great collaboration. Strong communication skills and ability to negotiate for ones requirements Advanced knowledge of Excel and SQL Qualifications - B.Tech/MBA preferred PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

Position: Operation Manager(T3 And T4) Location: Bangalore Required Experience: With 7 - 10 years prior industry related business development experience Job Role: • Assist City Head in analyzing, identifying, and recommending solutions to problem statements, basis data analytics, trends, and the P&L of the region.• Track the AOP numbers and share insights for business/Operations development.• Work closely with the business leaders in understanding the requirements of their functions.• Create dashboards using MS excel, present the findings to the management and identify areas of improvement.• Identify market trends and opportunities for business growth. Preferred: Experience in Analytics and data presentation. Excellent MS excel /BI skills. Must have prior experience in online operation and online business development. New online stores development and Store Partners on boarding experience Willing to work 6 days a week and willing to travel to different locations ( Ananthpur, Selam, Erode, Tumkur, Kadapa and Tirupathi) The Sitting Location will be in Bangalore.

As a Critical Incident Manager, we will be looking for you to play a pivotal role in managing and owning Critical Incidents through to resolution across one of our largest global retail customers estate. The Critical Incident Manager role is to restore normal service operation as quickly as possible and minimize any adverse effect on our key critical business applications and our customer s business operation within an ITIL framework. Required Qualifications Diploma or equivalent work experience required. Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Incident Management. Good business English skills (Written and spoken). Provides Incident Management support for more complex customers / services. Serves as a contact point for customers in the context of specific services and escalation management. Proactively notifies customers and internal stakeholders of potential issues impacting service performance; provides regular status updates as required. Coordinates service resolution engagement work across internal, supplier and other parties. Manages resolution of ticket-specific service delivery issues. Performs root cause analysis of recurring issues and proposes specific get well plans to achieve sustainable resolution. Verifies debriefing of calls and collects / records missing information. Post processes incorrect or incomplete debriefed calls, informing all stakeholders of remedial actions to prevent similar concerns in future. Recommends and supports implementation of service optimization / improvements.

Job Description: Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirement. What You will do Manages the processing environment to protect production systems critical to the success of the business. Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets. Develops and recommends tactical and strategic plans for processing operations. Selects, trains, develops and leads an efficient and effective processing team. Identifies and recommends cost-saving and continuous improvement initiatives within the processing area. Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements. Develops and implements team standards and procedures that support departmental standards and procedures. Develops and executes project plans, budgets and schedules for documentation of work and results. Develops, manages and forecasts the budgets for the relevant cost centers. Other related duties assigned as needed. Primary Skill Bachelor s degree or the equivalent combination of education, training, or work experience. Knowledge of all processing phases Knowledge of processing administration and processing activities and controls Knowledge of FIS products and systems Proficiency in client communication and escalation management Knowledge of project management methods and techniques Proficiency to effectively supervise, lead and manage staff members Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors Excellent problem solving, team and time management skills managing multiple deadlines for self and others Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures Proficiency to operate independently. What we offer you A competitive salary with attractive benefits including private medical and dental coverage insurance A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern work environment and a dedicated and motivated team A broad range of professional education and personal development opportunities A work environment built on collaboration and respect With a 50-year history rooted in the financial services industry, FIS isthe worlds largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor s 500 Index.

Role & responsibilities Handle Escalated Complaints Coordinate Internally Ensure Timely Resolution Root Cause Analysis Customer Communication Documentation Feedback & Reporting