Company DescriptionEagle Information Systems Pvt. Ltd. has been a trustworthy IT services and BPO partner for businesses for over three decades. Their tailored solutions empower businesses to achieve greater efficiency, reduce costs, enhance customer satisfaction, and gain a competitive edge. Eagle offers various IT services including third party maintenance, managed services, professional services, and staffing, as well as business process outsourcing solutions.Role DescriptionThis is a full-time on-site role in Ballabgarh for a VIP Support Engineer at Eagle Information Systems Pvt. Ltd. The VIP Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of systems and services for VIP clients.VIP Support - (Loc: Ballabhgarh)Resolution of Desk side related issues within SLAInstalling & configuring new devices, updates & patches.Standard products support for Setup (LT/DT/Printers/Scanners/Mobile etc).Installing standard Image and Software Windows & standard applications updates for non-compliant device supporting Standard applications & devices. (MS Teams, Cisco JabberEnterprise Voice, Microsoft Outlook/Exchange/Lotus notes/O365)ITSM Tool - Updating Tickets comments & closure remarks.Licensing with Warranty, AMC & other 3rd party Vendors,Resolution of RO/ZO & Part Centre calls & Remote support.Conducting awareness training session to users on new technologies, Anti-virus Management & Security Disk encryption Support.Identify incidents related to Application, or Operating System thru ITSM Tool.ITIL Basic Understanding (Incident, Problem, Change, Service Level Management)Overall Ticket ownership and management for VIP Users (GM and Above).Supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity.Supporting Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365, including advanced troubleshooting.Support of iOS and Android mobile devices and MDM solutions.Support Full Disk Encryption, Antivirus and SCCM for endpoint management and software delivery.Support for any AD Group membership, access related issues for VIP users Conducting awareness Training Session of Users on New Technologies and Devices(Quarterly)

Shared accommodation in guest house is providedPick & drop from guest house to plant & back in shifts provided•Expertise in Windows Server and VMware server administration.Strong knowledge of server virtualization technologies, such as VMware or Hyper-V.In-depth understanding of networking concepts, protocols, and services (TCP/IP, DNS,DHCP, VPN).Experience with server security practices, including access controls, patch management,and vulnerability assessments.Solid understanding of storage technologies, RAID configurations, and SAN/NASsolutions.Experience with server monitoring and management tools, such as Nagios, Zabbix, orSolarWinds.Strong problem-solving and analytical skills, with the ability to troubleshootcomplex server issues.Excellent communication and teamwork skills, with the ability to collaborate effectivelywith cross-functional teams and stakeholders.Relevant certifications, such as Server Administraton

*Candidate profile should be to lead a team of IT hardware Engineers at project site.*Candidates located in the state of Gujarat will preferred.We are a large company that has 31 years of experience in IT services with pan-India operations. As part of our expansion, we are looking for a suitable candidate with about 6-8 years of service coordination and project management.The selected candidate will be based at Gujarat (Vadodara/ Ahmedabad) and will be responsible for coordinating all aspects of service delivery e.g. hardware maintenance, manpower support, handling escalations etc.This is a project management role, responsible for delivering satisfactory services to our largecustomers across India.Role & responsibilitiesWould be responsible for end to end service delivery planning, execution and maintenance of services contract in the assigned territory of Gujarat state.Coordinate with company head office and third parties/vendors for the flawless execution of projectsEnsure that all projects are delivered on-time, within scope and within budgetCustomer service review as per contract SLAManpower planning , allocation and branch team handlingMeasure project performance using appropriate systems, tools and techniquesEnsure the Project expenses/commitments are within the budgets provided while meeting the delivery schedule.Coordinate with various functions for logistics and delivery of goods to site.Ensure implementation of safety and quality policy at customer site.Ensure 100% adherence to statutory requirements and its effective implementation.Lead, motivate and build team for efficiency and productivity for customer satisfactionPreferred candidate profileExcellent communication & client handling skillsProficiency in written and spoken EnglishExcellent client-facing and internal communication skillsSolid organizational skills including attention to detail and multi-tasking skills

Role & responsibilitiesWe require a customer support engineer for the maintenance of printers installed at our customer's premises.Should be able to diagnose faults & replace faulty parts in PrintersCandidates with knowledge of Passbook Printers will be given preference.This is a field job and requires the candidate to travel to our customer premises for diagnosis and repair activityIt is an advantage for the candidate to own a two-wheeler for the purpose of traveling.Preferred candidate profileCandidate must have experience in working as a field EngineerGood communication and a positive attitude are important.Perks and benefitsPermanent JobCompany PayrollTwo Saturdays off every monthProfessional working environment