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Eagle Information Systems
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Voice Support Engineer - Ghansoli, Navi Mumbai

Voice Support Engineer - Ghansoli, Navi Mumbai

Eagle Information Systems

0 - 1 years

0 - 3 Lacs

Navi Mumbai Mumbai (All Areas)

Posted:2 days ago| Platform:

Apply

Skills Required

Voice Support BPO Customer Support Chat Support Technical Voice Process Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent Hiring

Position: L1 Voice Call Coordinator

Location: Ghansoli, Navi Mumbai

Experience : Fresher- 2 Years

Male Candidate Required

Freshers are welcome!

Role & responsibilities

Communication skills to handle escalation calls and Assist users on priority.
Analysts shall have good conduct and behavior and gain customer confidence.
Adhere to the processes defined and procedures.
Understanding and adhering to Service Desk processes and escalation processes.
Proactive and good listener. Pacify angry users.
Ability to understand and follow the process defined.
Ability to build long lasting professional relationships with internal management team and client management team.
Ensure Customer Satisfaction.

Preferred candidate profile

Graduated in any stream.
Voice background will be an added benefit.
Should be good in communication in both English & Hindi.
Knowledge of additional languages will be an added advantage.
Fresher (Male)

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