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Eagle Information Systems
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Desktop Support Engineer L1 And L2

Desktop Support Engineer L1 And L2

Eagle Information Systems

1 - 6 years

1 - 3 Lacs

Dahej

Posted:1 month ago| Platform:

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Skills Required

Disassembling Desktop Support Ticketing Tools Assembling IT Helpdesk Printer Support Laptop Support Backup SLA Antivirus IT Support Troubleshooting Bitlocker Outlook Configuration Remote Support Printer Troubleshooting Hardware Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: IT Helpdesk/Desktop Engineer Accommodation & Cab Provided Key Responsibilities: Ensure compliance with Service Level Agreements (SLAs) and timely issue resolution. Manage and troubleshoot hardware desktops, laptops, printers, plotters, and IoT devices. Assemble, install, configure, and maintain IT infrastructure. Handle passive networking tasks like cabling, crimping, punching, and IO testing. Apply system updates and patches as needed. Manage user policies, group email IDs, and provide end-user support for: Windows OS MS Office, Office 365, OneDrive (E1, E3, E5) Provide remote support using tools like Team Viewer, AnyDesk, SCCM, Microsoft Teams, and more. Troubleshoot and replace hardware components for branded systems (Dell, HP, Lenovo, etc.). Coordinate internet connectivity issues (leased line/broadband). Support and collaborate with the helpdesk engineer team for escalated issue resolution. Required Skills & Experience: Proven experience in hardware troubleshooting and network support. Strong understanding of Ethernet and network cabling. Experience with IT service management and remote desktop tools. Familiarity with engineering application support.

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Desktop Support Engineer L1 And L2