Design, plan, and implement network architectures, including LAN, WAN, and cloud-based networks. Participate in project planning and execution, ensuring timely and within-budget delivery of network-related projects. Strong of network architectures
Manage & maintain servers, networks, and infrastructure, ensuring high availability and performance. Implement and maintain security measures to protect against cyber threats Maintain accurate documentation of systems, processes, and procedures
Knowledge about Windows Operating System Installation and Computer Hardware Troubleshooting. Setup desktop computers and peripherals and test network connections. Maintain computer peripheral devices like printers and resolve associated problems
Role & responsibilities Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc). This job requires travelling which includes local & projects need basis. Preferred candidate profile Certified With CCNA, MCSA, MCSE, Hardware & Networking or nay equivalent computer course
Role & responsibilities: Experience of sales in enterprise products & solutions (Hardware, Servers, Storage, Virtualization, Backup applications, Firewall, End points, DLP, Networking. Solutions, Security solutions & AMC/ FMS Services). Ability to handle business closer & targets pressure. Ready to travel inter zone & nationally for business. Should have worked on target base/ ability to achieve the sales goals. IT Technology Solutions/ Telecom Solutions. Experience of handling Enterprise and MSME clients. Good knowledge of Pune & ROM market. Effective communication skill & presentation Skill. Should be able to present the technical solutions. Should able to co-ordinate with OEMs & internal team. Should be Self-Motivated, responsible. Need a long-term vision. Reporting in the desired manner (Excel sheet, Word, PowerPoint, and STPL Attendance Portal) on a daily, weekly, monthly, and quarterly basis. Preferred candidate profile: Expand Business: Expand the business through partnerships, New Markets & Clients. Increase Revenue: increase revenue & market share in the IT Infrastructure industry. Build Long Term relations: build long term relationship with clients & partners. Leadership: experience leading & managing teams, with a focus on employees development & productivity. Market Analysis: ability to analyze market trends & competitor strategies.
Role & responsibilities Install and Configure OS, AV and other applications such as Microsoft Office Setting up User, e-Mail Accounts and Profiles on the Network Install/Configure/Upgrade the Desktops / Laptops as per the requirement Installing Updates, known as Patches, to Software Applications Troubleshoot and Fix Network, Hardware and/or Software Issues Quarterly carry out Preventive Maintenance Manage Backup Maintain Inventories of IT Asset Maintain Documentation of Issues along with Solutions, for Future Reference Follow Process and Policies of Client Should Have the knowledge of ITIL/ISO Processes Good Written & Communication Skill. Should follow the reporting mechanism daily weekly & monthly. Preferred candidate profile Computer & Hardware networking CCNA, MCSA, MCSE
Role & responsibilities Design, configure, maintain, and troubleshoot network infrastructure including: Routers Switches (Layer 2/3) Firewalls (e.g., Palo Alto, Fortinet, Cisco ASA, etc.) Manage and monitor LAN/WAN, VPN, and network segmentation for optimal performance and security. Implement network security measures, including access control policies, VLANs, ACLs, and firewall rules. Perform regular network health checks, performance tuning, and capacity planning. Collaborate with security teams to support intrusion prevention/detection systems (IPS/IDS). Respond to and resolve network incidents and service requests in a timely manner. Create and maintain network documentation, topology diagrams, and standard operating procedures. Ensure high availability and disaster recovery readiness for network infrastructure. Support network hardware/software upgrades, patching, and lifecycle management. Work closely with other IT team members and vendors for integration projects and escalations. Conduct periodic network audits, risk assessments, and compliance checks. Preferred candidate profile Cisco / Juniper / HP / Aruba switching & routing hardware Firewall platforms (e.g., Palo Alto, Fortinet, Cisco ASA, Sophos) Experience with network monitoring and diagnostic tools (e.g., SolarWinds, Wireshark, PRTG, Nagios). Familiarity with 802.1x, RADIUS, IPSec / SSL VPN, and MPLS. Ability to troubleshoot complex network issues across multi-vendor environments. Understanding of network security best practices and regulatory compliance (e.g., ISO, NIST, PCI-DSS). Strong communication, analytical, and documentation skills.
Role & responsibilities: Strong understanding of Microsoft services: Exchange Online, Teams, OneDrive, Active Directory User, Group, and Distribution List management in AD and Office 365 Microsoft DirSync and AD integration Windows PowerShell setup knowledge OneDrive Sync troubleshooting Identity & Federation services Office 365 Security & Compliance Basic knowledge of Microsoft licensing and O365 license assignment Windows OS installation, configuration, and troubleshooting Good organizational skills and workload management Monitoring and MIS reporting for Windows-related activities Level 2 support for Windows-related issues Diagnosis, troubleshooting, and RCA for backup platform issues Hands-on experience with PowerShell scripting Responsible for creating and sharing daily MIS reports Preferred candidate profile
Role & responsibilities: 1) VIP support engineer will own the reported incident, work with respective IT or outside IT teams to resolve the issue on topmost priority. 2) VIP support engineer should be thorough technical expert who can resolve most of the issues by him/herself, specially on MAC books, Smart phone, Tablets, iPhone devices and related software. 3) Should know WAN & Wifi technology for end user configuration and direct coordination with client backend team 4) Should address issues with permanent solution. Not >5% VIP issue should go to PM or anyone else in a month. VIP engineer must resolve it by himself / herself. 5) For VIP & VVIP user, no tolerance for ticket reopening and should not be >1% in a month. 6) Escalate issues pertaining to users non-availability or non-cooperation to PM or Client-Lead respectively. 7) Must understand the issue and classify it correctly in service catalogue (100% based on the severity and impact). 8) Patches must be up to date in all machines 100%. 9) VIP users IT assets and software Inventory including spares must be maintained and must be 100% accurate. 10) 100% Feedback of resolved incident must be collected. If user is not happy with the given solution, then ticket should be opened again and ticket should be closed as per user satisfaction. 11) VIP engineer must report each and every directors, VIP users issue to Client IT management including IT head and CIO on a daily basis. 12) VIP engineer must log all VIP and VVIP issues along with resolutions in the ticketing tool 100%. Which can be done post resolution as well. 13) Weekly backup of VIP and VVIP users – 100% of the time. To achieve engineer to take monthly signoff for one drive data sync and PST backup. 14) Must be sensitive enough to know about the severity of the call / matter (Casual approach is NOT acceptable at all). 15) Ensure ticket is resolved as per the SLA associated with a ticket. 16) RCA must be prepared for re-opened calls. Preferred candidate profile