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Posted:18 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role: Hub Incharge

Purpose of Role:

Location - perambalur, Tamil nadu

Roles & Responsibilities:

  1. Rider Management

  • Providing training to rider partners & grooming
  • Conducting huddle for rider partners on daily basis
  • Managing & monitoring the performance of each rider to improve their performance
  • Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases
  • To drive discipline of the safety & hygiene of rider partners

  • Workforce Management

  • Rider Attrition & attendance management
  • Managing the performance of TLs in hub- providing feedback & inputs for improvement
  • Ensure Career Progression for the TLs working in your hub
  • Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc
  • Managing & clearance of pendency shipments present in the hub
  • Responsible to delivery shipments within TAT- D0, D1, D2, 6+D

  • Inventory Reconciliation

  • Check the dashboard frequently for reconciliation of shipments done by TLs
  • Ensure 100% Inventory Reconciliation on daily basis
  • Identify the short or excess shipments in the hub
  • Take action on any kind of fraud or theft of shipment

  • Hub Layout Management

  • Bifurcation of the hub according to the hub activities
  • Implementation of 5S in hub for maintaining the hub layout
  • Ensuring that FIFO is done in a designated space
  • Designated space of internet, housekeeping, stationery, shipments & inventory
  • Maintaining good relationship with the owners & neighbors

  • Escalation Management

  • Managing the LH/DC volume & vehicle escalations
  • Resolving Rider Payout issue
  • IT, stationery, inventory issue to be managed
  • Managing the escalations raised against the hiring
  • Customer Escalation management within TAT
  • CCTV footage to be shared with the DC team for short/excess shipment
  • Sharing call recordings for MDND cases

  • Operational Excellence

  • Cash Management (Petty Cash & COD)
  • Loss Management (Damage/Product Swap/Potential Loss)
  • Hub Open House Activity (Weekly or Monthly)
  • Reducing the fake remarks
  • Closure of MDND cases
  • Control on Delivered to cancel shipments
  • Daily reconciliation & depositing of COD amount

Skills required-Link

  1. Operational Excellence
  2. Problem Solving
  3. Communication Skills
  4. Workforce Management
  5. Business Leadership

Interested Candidate contact:7012093797

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