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2.0 - 7.0 years
3 - 3 Lacs
Chennai
Work from Office
Role: Hub Incharge Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub Location - Reliance ,Ankleshwar , Deesa ,kheralu, prantij,Paldi, Kadi Roles & Responsibilities: Rider Management Providing training to rider partners & grooming Conducting huddle for rider partners on daily basis Managing & monitoring the performance of each rider to improve their performance Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases To drive discipline of the safety & hygiene of rider partners Workforce Management Rider Attrition & attendance management Managing the performance of TLs in hub- providing feedback & inputs for improvement Ensure Career Progression for the TLs working in your hub Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc Managing & clearance of pendency shipments present in the hub Responsible to delivery shipments within TAT- D0, D1, D2, 6+D Inventory Reconciliation Check the dashboard frequently for reconciliation of shipments done by TLs Ensure 100% Inventory Reconciliation on daily basis Identify the short or excess shipments in the hub Take action on any kind of fraud or theft of shipment Hub Layout Management Bifurcation of the hub according to the hub activities Implementation of 5S in hub for maintaining the hub layout Ensuring that FIFO is done in a designated space Designated space of internet, housekeeping, stationery, shipments & inventory Maintaining good relationship with the owners & neighbors Escalation Management Managing the LH/DC volume & vehicle escalations Resolving Rider Payout issue IT, stationery, inventory issue to be managed Managing the escalations raised against the hiring Customer Escalation management within TAT CCTV footage to be shared with the DC team for short/excess shipment Sharing call recordings for MDND cases Operational Excellence Cash Management (Petty Cash & COD) Loss Management (Damage/Product Swap/Potential Loss) Hub Open House Activity (Weekly or Monthly) Reducing the fake remarks Closure of MDND cases Control on Delivered to cancel shipments Daily reconciliation & depositing of COD amount Skills required- Link Operational Excellence Problem Solving Communication Skills Workforce Management Business Leadership
Posted 2 weeks ago
2 - 7 years
3 - 3 Lacs
Bharuch, Ahmedabad, Vadodara
Work from Office
Role: Hub Incharge Purpose of Role: To manage Manpower, handling escalations & metrics of their designated hub Location - Reliance ,Ankleshwar , Deesa ,kheralu, prantij,Paldi, Kadi Roles & Responsibilities: Rider Management Providing training to rider partners & grooming Conducting huddle for rider partners on daily basis Managing & monitoring the performance of each rider to improve their performance Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases To drive discipline of the safety & hygiene of rider partners Workforce Management Rider Attrition & attendance management Managing the performance of TLs in hub- providing feedback & inputs for improvement Ensure Career Progression for the TLs working in your hub Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc Managing & clearance of pendency shipments present in the hub Responsible to delivery shipments within TAT- D0, D1, D2, 6+D Inventory Reconciliation Check the dashboard frequently for reconciliation of shipments done by TLs Ensure 100% Inventory Reconciliation on daily basis Identify the short or excess shipments in the hub Take action on any kind of fraud or theft of shipment Hub Layout Management Bifurcation of the hub according to the hub activities Implementation of 5S in hub for maintaining the hub layout Ensuring that FIFO is done in a designated space Designated space of internet, housekeeping, stationery, shipments & inventory Maintaining good relationship with the owners & neighbors Escalation Management Managing the LH/DC volume & vehicle escalations Resolving Rider Payout issue IT, stationery, inventory issue to be managed Managing the escalations raised against the hiring Customer Escalation management within TAT CCTV footage to be shared with the DC team for short/excess shipment Sharing call recordings for MDND cases Operational Excellence Cash Management (Petty Cash & COD) Loss Management (Damage/Product Swap/Potential Loss) Hub Open House Activity (Weekly or Monthly) Reducing the fake remarks Closure of MDND cases Control on Delivered to cancel shipments Daily reconciliation & depositing of COD amount Skills required- Link Operational Excellence Problem Solving Communication Skills Workforce Management Business Leadership
Posted 1 month ago
1 - 6 years
3 - 6 Lacs
Faridabad, Delhi, Gurgaon
Work from Office
UK - Online/Offline (Outbound/Inbound) Minimum 1 year of experience in META Sales, preferably in the UK market. GDS Knowledge: Proficiency in using Amadeus or Galileo. Salary Range: 50K CTC Interested candidates call Ruchika @9650997623 Required Candidate profile Excellent communication skills, with the ability to understand and adapt to UK accents. Perks and benefits unlimited incentives
Posted 2 months ago
10 - 15 years
10 - 16 Lacs
Hyderabad
Hybrid
Business Title: Area Sales Manager II B2C Reports to (position):Regional Sales Manager Global Function: Commercial Global Department: Sales Role Purpose Statement : This position is new, created to service and develop business in the stated location. The objective is to manage some high potential towns &expand. This position is very critical and offers high potential along with supply chain advantages. Currently our business is very low and need to be scaled up multifold with focused distribution and town development. Main Accountabilities: Increase Annual Sales Volume • Increasing Buying outlets as per target • Implementation of Automation at Distributor Level • Automation at Field Force Level • Commercial Control, AR and NDCs • Manage DSM and Field Force Efficiency as per prescribed norms. Impact/Dimensions : 1. The major focus area will be to develop SFO business in this high potential and strategic state. 2. Servicing big business partners/Distributors/Rural penetration. Key Performance Indicators (KPIs) : 1. Volume 2. Buying Outlets 3. No of Working DSMs 4. DSM/FF Efficiency Major Opportunities and Decisions: 1. The challenges will be to build distribution and develop SFO business in this area. 2. Manage and increase rural penetration of Vanaspati. 3. To start and sustain palm business. Management/Leadership: 1. Geographical knowledge of rural areas 2. Expertise of Oil Trade. 3. Strong team handling skills. Key Relationships, Stakeholders & Interfaces: 1. Trade Business Partners 2. Sales Team Knowledge and Technical Competencies: 1. Strong Execution 2. Good Computer knowledge 3. Strong Analytical skills Education/Experience (Identify types and length of education and experience needed to acquire the necessary skills and knowledge to accomplish the desired end results. Some examples are education & training, and years of experience): 1. Graduation and Above 2. Experience of minimum 10+ Years in FMCG/Oil trade and distribution.
Posted 3 months ago
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