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For Employers

Hub Incharge

Shadowfax Technologies

1 - 6 years

2 - 3 Lacs

ranibennur haliyal

Posted:8 hours ago| Platform:

Apply

Skills Required

last mile hub operations delivery operations last mile delivery warehouse operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

1. Operational Management

Oversee daily hub operations, including inbound and outbound shipments.
Ensure timely sorting, scanning, and dispatch of shipments.
Monitor delivery timelines and reduce exceptions (RTO, delays, undelivered orders).
Maintain accuracy in shipment counts and inventory.

2. Team & Manpower Management

Manage Delivery Associates, Hub Executives, and support staff.
Prepare shift schedules and ensure adequate manpower availability.
Conduct regular team meetings and training on SOPs and safety.

3. Performance Tracking

Monitor daily KPIs: TAT, delivery success rate, productivity, and cost efficiency.
Analyze operational data and take corrective actions for improvement.
Share daily and weekly performance reports with regional leadership.

4. Customer & Stakeholder Management

Resolve customer/escalation issues related to delivery and pickup.
Coordinate with merchants, partner teams, and customer support.
Maintain strong communication with area managers and other hubs.

5. Compliance & Process Adherence

Ensure adherence to company SOPs, safety guidelines, and audit requirements.
Maintain cleanliness, asset management, and hub discipline.
Conduct regular audits of cash handling, POD, and shipment movement.

6. Infrastructure & Resource Management

Manage hub space, equipment, vehicles, and technology tools.

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