Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Received call and answer the query of the patient
Answer incoming customer calls professionally and courteously.Understand and resolve customer queries regarding products, orders, payments, delivery, returns, and policies.Log call details and customer information accurately in the CRM or call management system.Provide timely and accurate information about promotions, stock availability, and order status.Escalate complex issues to supervisors or relevant departments as needed.Follow company guidelines to handle complaints, refunds, and cancellations effectively.Achieve daily/weekly targets related to call handling time, customer satisfaction, and issue resolution.Maintain up-to-date knowledge of company products, policies, and procedures.Adhere to data protection and confidentiality standards.
English communication Skill required
Medi Pharma Konnect
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