29 Inbound Call Jobs

Warm Greetings from RIVERA MANPOWER SERVICES!!!! Maria 99865 84828 (Please send us a message on WhatsApp in case the numbers are busy) I. Position Summary KYC and AML Analyst play a crucial role in *Monitored crypto transactions for anomalies, including unusual patterns, high-risk jurisdictions, and darknet involvement. *Prepared detailed investigation reports and escalated critical findings to management and regulators as required. *Successfully mitigated crypto-related financial crime risks through proactive investigation and reporting. *Enhanced transaction monitoring processes by integrating advanced tools . *They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. Position Overview You will be responsible for supporting Client Service Transfer and process the request per defined bank guidelines and mandates. Candidates must possess a strong sense of urgency with an ability to work in a team environment, highly goal oriented with excellent verbal and written communication and interact with internal stakeholders to identify and resolve any issues/ dependencies and track the activity to closure Reviewing and understanding the banker request Manage the service line transfer and current relationship scope across LOBs Performs required research for a product set-up and service transfer to assess documentation and approval requirements. Manage activities through instruction via internal portals with external clients and internal stakeholders such as banker and connect via email, chat and phone calls as necessary Ensure documentation conforms to the Bank's legal guidelines and policies and standards, including risk mitigation through adherence to the control framework Ownership to the assigned transfer cases and follow up / escalate per defined process Ensure all applicable approvals are secured and the request is executed II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Graduate with 1+ years of experience in KYC Client Onboarding. Regards, Maria 99865 84828 Rivera Manpower Services.

As a Sr. Analyst in the International Voice Process, your primary responsibility will be to provide exceptional customer service support to clients through inbound calls, outbound calls, or online channels as per client specifications. You will be tasked with resolving routine issues related to the products or services offered by the client. Your role will involve ensuring that the services provided to customers align with the Key Performance Indicators (KPIs) outlined in the service contracts. You will need to adeptly understand customer requirements, utilize decision-support tools to offer appropriate solutions, and maintain a high level of empathy and rapport with customers. Key responsibilities will include greeting customers professionally, maintaining a thorough knowledge of client offerings, accurately documenting customer interactions, and actively contributing to initiatives aimed at enhancing customer satisfaction and overall business performance. Additionally, you may be required to recommend and offer additional products or services to customers based on their needs. To excel in this role, you must possess strong communication skills, proficiency in inbound and outbound voice processes, familiarity with international voice processes, experience in chat support, troubleshooting abilities in Cisco systems, and a commitment to delivering top-notch service. This is a full-time, permanent position based in Chennai, requiring candidates with a graduation qualification and a background in ITES/BPO/KPO industry. If you are interested in joining our team and have the necessary skills and experience, we look forward to receiving your application.,

The Sr. Analyst - International Voice Process position involves providing customer service support through inbound calls, outbound calls, or online channels as required by clients. The primary responsibility is to resolve routine problems related to client products or services. Key responsibilities include ensuring that service delivery meets contractual Key Performance Indicators (KPIs), understanding customer requirements, utilizing decision-support tools for resolution, and maintaining basic knowledge of client offerings. The role also involves listening to customer needs, showing empathy, and building rapport, as well as offering additional products and services. The ideal candidate should have skills in INBOUND & OUTBOUND VOICE, INBOUND CALL, INTERNATIONAL VOICE PROCESS, CHAT PROCESS, and TROUBLESHOOTING IN CISCO. This is a full-time, permanent position in the ITES/BPO/KPO industry, requiring a graduation qualification. Job Code: GO/JC/604/2025 Recruiter Name: Priya Srinivasan,

Key Responsibilities: Multilingual Call Handling: Manage inbound customer calls in English or Hindi and at least one South Indian language (Tamil, Telugu, Malayalam, or Kannada). Communicate clearly, confidently, and professionally with customers. Escalation Recording Issue Resolution: Listen attentively to customers, and accurately note down escalations and reasons for complaints. Coordinate with relevant teams during the call, ensuring the customer receives an appropriate and timely resolution. Stakeholder Coordination: Work closely with multiple internal stakeholders while on the call to resolve customer issues. Escalate major issues to the appropriate team via email or follow-up calls if necessary. Empathetic Customer Support: Approach customer interactions with empathy and patience, ensuring the customer feels heard and understood throughout the conversation. Maintain a calm and professional demeanor, even in challenging situations. Data Management Tracking: Use Google Forms to accurately record call details, customer complaints, and escalations. Maintain and update case records in trackers, ensuring all data is properly captured and stored. Attention to Detail: Ensure all escalations, customer information, and resolutions are accurately documented. Keep a close watch on all ongoing cases and follow up with customers if needed to ensure resolution. TAT Monitoring: Monitor the TAT (Turnaround Time) for issues raised during calls and ensure resolutions are provided within the expected timeline. Qualifications: Proficiency in at least one South Indian language (Tamil, Telugu, Malayalam, or Kannada) is mandatory. 6 days working and rotational week offs Strong verbal communication skills in English or Hindi. Prior experience in an inbound call center or customer service role is preferred. Ability to handle calls confidently, patiently, and professionally. Familiarity with Google Forms for data entry and case tracking. Excellent listening skills and attention to detail. Ability to escalate major issues via email or call promptly. Empathy and problem-solving skills to handle customer complaints effectively. Key Skills: Multilingual Call Handling (English, Hindi + South Indian Languages) Escalation Issue Resolution Google Forms Data Management Stakeholder Coordination TAT Monitoring Empathy Active Listening Attention to Detail Documentation

-Hiring for customer care executive work from home Pan india location -Minimum 6 month experience required -graduate and undergraduate both can apply -salary upto 3 lpa -Excellent communication skills in english & Hindi both Mandatory- System configuration* i5 processor, 7th generation or above 8GB Ram Windows 10 or above Camera mandatory USB headset WIFI - 40mbps UPS/ Backup Call or whatsapp - Hr ronak -:8302625413

Solving customer queries over the call. Candidates ready to work for voice process Ready to work in night shift also • Laptop with i5 processor or Ryzen 5, 8 +GB RAM, and Windows 10& above OS & Net speed of 20 MBPS or above HR connect - 99519 58438 Required Candidate profile • Shift:Rotational • Working Days:6 days a week • Working Hours: 9 hrs. of login (8 hrs. productivity + 1 hr. break) • Language : Malayalam and Average English, ability to read • Age -up to 30

Received call and answer the query of the patient Answer incoming customer calls professionally and courteously. Understand and resolve customer queries regarding products, orders, payments, delivery, returns, and policies. Log call details and customer information accurately in the CRM or call management system. Provide timely and accurate information about promotions, stock availability, and order status. Escalate complex issues to supervisors or relevant departments as needed. Follow company guidelines to handle complaints, refunds, and cancellations effectively. Achieve daily/weekly targets related to call handling time, customer satisfaction, and issue resolution. Maintain up-to-date knowledge of company products, policies, and procedures. Adhere to data protection and confidentiality standards. English communication Skill required

Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Meet Your HR Contact: HR Ananya +91 88844 96986 Rivera Manpower Services *send cv on whatsapp if line is busy* Job Title: Customer Service Representative Banking (Early Morning Shift) Location: [Manyatha Techpark] Salary: 6 Lakhs Per Annum Shift Timing: Early Morning (2am to 5am First login) Employment Type: Full-Time About the Role: We are seeking a proactive and customer-focused Customer Service Representative to join our banking support team. This role is ideal for individuals with excellent communication skills, a strong service orientation, and a passion for resolving customer queries efficiently. The position involves handling inbound and outbound customer interactions, primarily via phone, email, or chat, in a fast-paced and regulated environment. Key Responsibilities: Handle customer inquiries related to banking products and services (accounts, transactions, cards, loans, etc.) via calls, emails, or chat. Provide accurate information, troubleshoot issues, and resolve complaints in a timely and professional manner. Adhere to compliance standards and maintain confidentiality of customer information. Escalate unresolved issues to appropriate departments and follow up to ensure resolution. Update customer records and maintain detailed logs of interactions. Meet or exceed service level targets such as response time, resolution rate, and customer satisfaction scores. Requirements: Bachelors degree in any discipline (Commerce/Finance preferred). 1-3 years of experience in customer service or support roles, preferably in the BFSI sector. Excellent verbal and written communication skills in English (additional regional language proficiency is a plus). Basic understanding of banking products and processes. Ability to work independently and handle high-pressure situations with professionalism. Willingness to work early morning shifts as per business requirements. What We Offer: Competitive salary package upto 6 LPA. Performance-based incentives. Extensive training and development programs. Opportunity to work with a leading name in the banking sector. Health insurance, paid leaves, and other employee benefits. Warm regards, HR Ananya +91 88844 96986 Rivera Manpower Services

Greetings !!! We are hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number: Shiva: +917996772782 Muskaan: 8884496984 Job Title: Customer Service Representative Banking (Early Morning Shift) Location: [Manyatha Techpark] Salary: 6 Lakhs Per Annum Shift Timing: Early Morning Employment Type: Full-Time About the Role: We are seeking a proactive and customer-focused Customer Service Representative to join our banking support team. This role is ideal for individuals with excellent communication skills, a strong service orientation, and a passion for resolving customer queries efficiently. The position involves handling inbound and outbound customer interactions, primarily via phone, email, or chat, in a fast-paced and regulated environment. Key Responsibilities: Handle customer inquiries related to banking products and services (accounts, transactions, cards, loans, etc.) via calls, emails, or chat. Provide accurate information, troubleshoot issues, and resolve complaints in a timely and professional manner. Adhere to compliance standards and maintain confidentiality of customer information. Escalate unresolved issues to appropriate departments and follow up to ensure resolution. Update customer records and maintain detailed logs of interactions. Meet or exceed service level targets such as response time, resolution rate, and customer satisfaction scores. Requirements: Bachelors degree in any discipline (Commerce/Finance preferred). 1-3 years of experience in customer service or support roles, preferably in the BFSI sector. Excellent verbal and written communication skills in English (additional regional language proficiency is a plus). Basic understanding of banking products and processes. Ability to work independently and handle high-pressure situations with professionalism. Willingness to work early morning shifts as per business requirements. What We Offer: Competitive salary package upto 6 LPA. Performance-based incentives. Extensive training and development programs. Opportunity to work with a leading name in the banking sector. Health insurance, paid leaves, and other employee benefits. Thanks and regards, Shiva

Warm Greetings from RIVERA MANPOWER SERVICES!!!! Sam 9513900440 I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Undergraduate with 1+ years of experience in customer support voice process.

Warm Greetings from RIVERA MANPOWER SERVICES!!!! Maria - 9986584828 (Please send us a message on WhatsApp in case the numbers are busy). I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Undergraduate with 1+ years of experience in customer support voice process.

Warm Greetings from RIVERA MANPOWER SERVICES!!!! CHETHANA @ 7829336034 rivera.chethana@gmail.com I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Undergraduate with 1+ years of experience in customer support voice process.

Position : Customer Support Executive Location : Chennai ( Prefer only chennai based profiles ) Languages Expert : English & Hindi expert ( Both languages mandatory ) Job Summary As a Customer Support Executive, you will serve as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. Youll collaborate with internal teams to deliver timely and effective support to clients. Key Responsibilities Handle inbound and outbound calls, emails, and chats from clients and partners. Provide accurate information about Vivritis financial products and services. Log customer interactions, issues, and feedback into CRM systems. Coordinate with internal departments (tech, finance, credit) to resolve client issues. Track and follow up on pending queries to ensure timely resolution. Identify recurring issues and escalate to management with suggestions for improvement. Maintain high levels of customer satisfaction through professional communication and empathy. Assist in onboarding new clients and resolving documentation-related queries. Required Skills and Qualifications Bachelors degree in any discipline. 0- 2 years of experience in customer service, preferably in BFSI (Banking/Finance) sector. Excellent verbal and written communication skills in English. Knowledge of financial products and customer support tools (e.g., Freshdesk, Zendesk, Salesforce). Strong problem-solving skills and attention to detail. Ability to multitask, prioritize, and manage time effectively. Customer-centric attitude and professionalism under pressure. Preferred Qualifications Experience working in a fintech or NBFC environment. Familiarity with digital lending platforms and client KYC processes. What We Offer Competitive salary and performance-based incentives. Opportunity to work in a fast-growing fintech environment. Learning and development programs. Collaborative and inclusive work culture. Kindly share your profile to my official id [ kanimozhi.p@kiya.ai ] with the subject name "BPO/BPM_Customer support executive_0 to 2 years"

Get hired in A**rican Express Credit Card Sales Process Prefer- outbound/Inbound sales Confident experienced/freshers both can apply Qualification-12th Pass/Undergraduate/Graduate/PG Job location-Gurgaon WFO Barkha @ 8851644223 Required Candidate profile Freshers can apply too 6 Days working Pure Day shift with Sunday Fixed off Honest and Passionate Must be Confident Strong sales skills Salary Upto 26kCTC Can earn unlimited incentives Perks and benefits +Earn Unlimited incentives (No capping)

Handle customer inquiries and resolve issues efficiently over the call and solving queries Provide accurate information to customer Deliver excellent customer service and enhance customer satisfaction Handling premium customer Ms. Riya - 63980 09438 Required Candidate profile Required Candidate profile - Excellent communication skills - Fresher can apply. - Graduate / Undergraduate. - Immediate Joiner - Salary - Upto 30k + Incentive - Should be flexible in 24*7 shifts.

Get hired in American Express Credit Card Sales Process Prefer- outbound/Inbound sales Confident experienced/freshers both can apply Qualification-12th Pass/Undergraduate/Graduate/PG Job location-Gurgaon WFO Barkha @ 8851644223 Required Candidate profile Freshers can apply too 6 Days working Pure Day shift with Sunday Fixed off Honest and Passionate Must be Confident Strong sales skills Salary Upto 26kCTC Can earn unlimited incentives Perks and benefits +Earn Unlimited incentives (No capping)

Profile- inbound Process Voice ,handle customer issues over the call and mail, resolve customer quires Fresher Experience work from office immediate joiner Salary : 20000 to 25000 in hand + Incentive HR Connect - Ms.Riya - 63980 09438 Required Candidate profile Qualification - 12th Pass/ Any graduate / Drop Out / UG Good communication skills in English and Hindi Male & Female both can apply Interview mode - Walking Day shift Good convincing skills Good Luck

Walk in Drive Tomorrow - 12 - june 2025 | Roz gar.com| Noida Dear Candidate, As Discussed, kindly share your resume Over this number - 9717166866 Company Name- Roz gar.com Key Responsibility Currently Hiring for Customer Service role for Government project. Experience - 0-1 Years Education- 12 and Grad Process- Inbound Calling no Target Salary - 12k In hand fixed plus 4k incentive Language - Hindi / English Working Days - 6 Days Interview Location- A51-Rozgar.com, Noida Sector 16 Date- 12 june 2025 Interview timing - 9:30 am-4:pm till Note- Kindly call on this number Ritu 9910092174

Warm Greetings from RIVERA MANPOWER SERVICES!!!! Ananya 8884496986 ananya.river24@gmail.com I. Position Summary Service Support Analyst play a crucial role in Managing customer support operations Ensuring high-quality service delivery Promoting customer satisfaction They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. II. Skills and Competencies Excellent Written and Oral communication skills Interpersonal skills Logical thinking and decision making III. Minimum Qualifications and Experience Graduate fresher with PDC Undergraduate with 1+ years of experience in customer support voice process. Perks and benefits Cab Facilities. Incentives. Allowances. Regards, Ananya 8884496986 ananya.river24@gmail.com Rivera Manpower Services

Job description ****************Immediate Hiring for International Voice Process**************** Interview Date: 17-Feb-2025 TO 21-Feb-2025 Interview Time: 10:30 AM - 1:30 PM Date of Joining: 03 - March - 2025 Interview/Work Location: [24]7.ai Pvt Ltd, Ground Floor, NSL SEZ, Survey 1, Plot 6, NSL Arena Internal Rd, IDA Uppal, Habsiguda, Hyderabad, Telangana 500039 Job Description: The primary role of an agent is to provide service to the customer over a call and provide resolution accordingly. Requirements: 1. To provide support and resolve issues via call and other electronic communication. 2. Good verbal communication skills. 3. Strong analytical and troubleshooting skills. 4. Rendering services to customers and ensuring satisfactory. Voice Salary Structure: 19k to 28k(Take home after deductions) Please carry all your educational certificates and Govt ID Proofs(Aadhar and Pan card) for Documentation(Clear scanned copies/Xerox Copies) Job Details: 1. Rotational US Shifts(Midnight shifts as well) 2. 5 days working; 2 rotational week offs (No fixed off on Saturday and Sunday) 3. Students pursuing studies through regular college are not eligible. 4. Educational certificates are mandatory. 5. Must be flexible to work from office. Perks and Benefits: > 2-way free transportation(Home Pickup and Drop) > Self to work (STW) Rs.3300 (only for male employees) > Medical insurance for self and dependent Qualification: PUC / Intermediate/ 10+3 (Diploma) / Graduation Interview Process: 1. PIR (Personal Introduction Round) 2. Online Assessment 3. Final Interview Note: Candidates attended interview within 30 days are not eligible to apply. Hiring radius distance limit is 23km.

- Advisor has to resolve the doubt and queries of the customers who have applied for Visa. - Solving premium customer quires - International customer care handling - Excellent good communication skills - Ready to make inbound call HR- 861 760 2997 Required Candidate profile * HSC / Graduate can apply * 8am to 5pm fixed shift * Saturday and Sunday fixed off * Good communication in English * Fresher - salary 14.5k / 15k in hand * Experienced - salary 17k in hand

The ideal candidate should have at least one year of experience in a travel customer support role, with strong knowledge of GDS and Amadeus systems. Salary - upto 35k Location: Gurgaon Contact Fatima 9990683423

Hello Folks, Call/whats app 9564899005 1 year of experience in a customer service role within the travel domain proficient in GDS and Amadeus. Direct Interview/Immediate joiners Location: Gurgaon Salary-upto 35k

Get hired in American Express customer service(Inbound) Confident experienced/freshers both can apply Qualification-12th Pass/Undergraduate/Graduate/PG Job location-Gurgaon WFO Barkha @ 8851644223 Required Candidate profile Freshers can apply too 6 Days working Pure Day shift with Sunday Fixed off Honest and Passionate Must be Confident Strong sales skills Salary Upto 26kCTC Can earn unlimited incentives Perks and benefits +Earn Unlimited incentives (No capping)

Must have minimum 1 year of experience in a customer service role within the travel domain Proficient in GDS and Amadeus Day shift | 6 days working Work Location: Gurgaon Salary: Up to 35,000 per month Contact FATIMA 9990683423