Posted:1 day ago|
Platform:
Work from Office
Full Time
Facilitating relationships with external business partners, understanding their basic goals, drivers and metrics.
Diving deep into vendor issues, gathering, analyzing and sharing data to help push data-driven business decisions. Participating in the coordination of vendors journey with Amazon, contributing to set expectations and facilitating discussion using a preset agenda. Acting as one point of contact and trainer for offshore team members and local teams, you will identify issues and make sure that they are addressed, documented and resolved in a timely and professional manner. Proactively scoping, participating in and delivering small local scale projects. You will define clear briefs and roadmaps, setting the expectations of stakeholders effectively. You will support projects with future EU rollout/constraints in mind. Auditing and supporting quality/efficiency of service processes, analyzing and fixing root cause. Serve as an innovative center of excellence, working on catalogue pilots and testing new initiatives. Providing value-added recommendations to enhance systems and programs. Operating with considerable autonomy, frugality and discretion, working efficiently with good prioritization and judgment. You will help identify and evaluate potential risks and contribute to determine appropriate corrective action. Communicating and collaborating effectively with EU peers and management. Sharing knowledge with others (both verbally and in writing), within and outside your team. Responding promptly and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary.
2+ years of program or project management experience
Experience using data to influence business decisions Knowledge of SQL and Advanced Excel (Array and Statistical formulas) Knowledge of basic and systematic approaches to manage projects/programs Experience back office operations, escalation management and troubleshooting environments
Amazon
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