Work from Office
Full Time
• Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence
• Serve as client-facing SPOC and manage updates, requests, and escalations• Monitor performance, conduct regular coaching, and implement feedback mechanisms• Ensure compliance, risk management, and process improvement initiatives• Maintain real-time communication with clients, internal teams, and stakeholders .
• People management and delivery ownership
• Client and stakeholder communication• SLA/KPI tracking and escalation handling• MS Excel & PowerPoint proficiency• Coaching and performance monitoring
Wipro
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