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Technical Lead

Progressive Infovision (PIPL)

5 - 10 years

1 - 5 Lacs

Noida Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Site Lead Team Management Escalation Management Desktop Support Remote Support Vip Support Technical Lead Team Leading ITIL SLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

A Desk Side Support Lead with strong communication, managerial skills, and ITIL knowledge. Will act as SPOC for site operations, manage SLAs, reports, team performance, and customer relations. Must ensure service delivery, compliance, and quality.

Required Candidate profile

Good written and verbal communication in EnglishManagerial SkillsGood Understanding of ITILOwner of the site for field side support of Desk SideTeam ManagementEnsuring SOPs are updated by team

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Progressive Infovision (PIPL)

Information Technology

San Francisco

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Technical Lead