At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Minimum Degree Required
: Bachelor’s Degree in Computer science/IT or relevant field
Degree Preferred
: Bachelor’s Degree or higher
Minimum Years of Experience
: 10 year(s)
Certifications Required
: XXX
Certifications Preferred
: PMP certification or certified scrum master
Required Knowledge/Skills
The Data & Analytics manager's primary responsibility is to manage and Lead projects/activities related to building the modern data ecosystem while working with IT and business to convert insights into strategic opportunities. We are in search of passionate, motivated, and creative Data & Analytics managers to join our Managed services team who would lead and manage a team of Data architects, Data technology engineers, Data scientists and Reporting and BI experts to drive business outcomes through analytics interventions. Candidate is expected to demonstrate extensive knowledge and/or a proven record of success in the following areas:
- Should have minimum 10 years of experience in data and analytics management with at least 6 years of Experience of leading various Data and Analytics program/initiatives of large sizes;
- Should have minimum 3 years’ Experience of managing and delivering Managed Data and Analytics projects/engagements.
- Managed Services/Operate/Production Support Experience is a must
- Oversee the delivery of data analytics engagements – development and maintenance of data pipelines, data models and analytics platforms
- Lead the implementation of analytic solutions including dashboards, reports and predictive models.
- Strong understanding of service delivery and Support models
- Should have extensive Experience of ITIL processes like Incident management, Problem Management, Knowledge management, Release management, Data DevOps etc.;
- Monitor and optimize the performance of the analytics platforms ensuring all SLAs are consistently met or exceeded
- Provide technical insights and recommendations to stakeholders delivering consistent high-quality support
- Collaborate with cross-functional teams to address client requirements and resolve technical issues.
- Contribute to the development of service offerings and strategic initiatives for data and analytics managed services.
- Identify opportunities for expanding services and enhancing client value.
- Should have led and driven estimations and sizing effort related to Data analytics work, plan and build teams utilizing onsite/offshore mix, utilizing deployment models for efficient delivery of solution;
- Should have excellent communication, problem solving, quantitative and analytical abilities.;
- Should be Confident in decision making and the ability to explain processes or choices as needed.
- Should Perform as a team leader by creating a positive environment, build proven team members based on coaching and mentoring, shaping next generation of Data analytics leaders;
- Be able to effectively Monitor workloads of the team while meeting client expectations and respecting the work-life quality of team members;
- Be able to Recruit, train, develop, mentor, and supervise team members.
Preferred Knowledge/Skills
: Candidate should have good Experience in working with a managed services organization with a passion for leading multiple Data and Analytics projects and demonstrate proven experience in following key areas/activities8+ years of experience in data analytics with a focus on solution design and technical deliveryProven experience in managed services or a similar operational support roleProficiency in data visualization tools (e.g. Tableau, Power BI)Hands-on experience with ETL, ELT, Data warehousing, and cloud platforms (AWS, Azure, GCP etc)Strong knowledge of SQL or other relevant programming languages like Python etcStrong problem solving and analytical abilitiesAbility to lead and work in collaborative, fast paced environments.Flexibility to work across time zones and support global clientsExperience with Sales and Estimations is a plus
