Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Head of Transformation - Finance Operations
Position Overview
We are seeking a dynamic and strategic Head of Transformation - Finance Operations to lead enterprise-wide finance operations transformation initiatives. This role will drive digital innovation, process optimization, and organizational change to enhance finance operations, reporting capabilities, and business insights across our global commercial real estate platform.
Key Responsibilities
Strategic Leadership
Partner with the Global Head of Finance Operations to create cutting-edge, best-in-class processes that serve the business with innovation leadership
Develop and execute comprehensive finance operations transformation roadmap aligned with business objectives
Lead cross-functional teams through complex change management initiatives
Partner with senior leadership to identify opportunities for operational excellence and cost optimization
Drive adoption of emerging technologies and best practices in finance operations
Establish our organization as the industry leader in finance operations innovation
Process & Technology Transformation
Collaborate with Global Head to design revolutionary finance operations processes that set industry standards
Oversee implementation of modern finance operations systems (ERP, planning tools, analytics platforms, generative AI driven processes)
Re-Design to optimize finance operations processes across all areas
Lead automation initiatives to reduce manual processes and improve accuracy
Establish standardized finance operations processes across global markets and business lines
Pioneer next-generation finance operations capabilities that differentiate our business
Change Management & Organization Development
Develop change management strategies to ensure successful adoption of new processes and technologies
Build transformation capabilities within finance operations teams
Create training programs and knowledge transfer protocols
Foster culture of continuous improvement and innovation
Champion best-in-class service delivery models that exceed business expectations
Projects and Accountability
Project Accountability: Own delivery of different aspects of project management including – due diligence,solution design, implementation roadmap, project coordination, risk management, testing coordination and stakeholder communication.
Project planning and execution: Generate and deliver a detailed project execution plan concerning the execution of all aspects of the project.
Business Case: Prepare cost-benefit analyses for projects across departments while identifying areas where cash flow and revenue can be improved.
Budgetary oversight - develop project budgets, obtain approvals for and adhere to project scope. Own budget of the assigned project and enable project sponsor to make well-informed decisions about proposed investments, emerging opportunities, and areas for improvement.
Requirements gathering: Working with the business and finance teams to understand and clarify their requirements, develop scope, cost, and budget estimates and present to the sponsor for approval.
Risk Management – Consider the potential impact the project will have on the business should it cause an interruption and identify appropriate actions plans to mitigate risk.
Project Reporting: Present progress updates to Steering Committees and Working groups and drive meaningful insights while providing a roadmap for success
Performance & Analytics
Establish KPIs and metrics to measure transformation success
Implement advanced analytics and business intelligence capabilities
Drive data-driven decision making across finance operations organization
Develop real-time reporting and dashboard capabilities
Create innovative performance measurement frameworks that position us as industry leaders
Required Qualifications
Education & Experience
Chartered Accountant preferred with qualifications in Technology
15+ years of progressive finance operations experience with 5+ years in transformation/change management roles
Experience in commercial real estate, professional services, or similar complex service industries preferred
Technical Skills
Proven track record leading large-scale system implementations (SAP, Oracle, Workday, etc.)
Strong knowledge of finance operations planning and analysis tools (Hyperion, Anaplan, Adaptive Insights)
Experience with business intelligence platforms (Tableau, Power BI, Qlik)
Understanding of automation technologies (RPA, AI/ML applications in finance operations)
Leadership & Soft Skills
Exceptional project management and program leadership capabilities
Strong communication and stakeholder management skills
Proven ability to influence and drive change across matrixed organizations
Strategic thinking with strong analytical and problem-solving abilities
Experience managing global, culturally diverse teams
Passion for innovation and creating industry-leading solutions
Ability to work effectively across multiple parts of the organization with similar mandates – JLL Technology, Business Excellence and Operations Management teams
Preferred Qualifications
Experience with Agile/Lean methodologies
Change management certification (Prosci, Kotter, etc.)
Knowledge of regulatory requirements in multiple jurisdictions
Background in shared services or center of excellence models
Track record of developing award-winning or industry-recognized finance operations processes
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
