Director, Software Engineering

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

Digital Home and Personalization Platforms team powers the tools and platforms that enables the personalized shopping and MyHome experience in Digital and beyond. Personalization platform drives the shopping experience for everyday customers by carefully tailoring the experience for their needs across web and app. Digital Home platform is the strategic pillar that will form the focus for the next-gen shopping experience. Both the teams are situated across US and India.

Job Summary

As the Director of Engineering, you will play a critical leadership role in overseeing the development, execution, and continuous improvement of the Enterprise Item teams engineering strategies and technical initiatives. You will lead a diverse and highly skilled team of engineers, collaborating closely with your peer engineering and product leaders as well as other leaders across the organization to drive innovation, improve systems, and deliver exceptional products and solutions that align with our strategic business objectives.

In this role, you will balance technical leadership with strong people management, leveraging your expertise in engineering, architecture, and scalable systems to deliver world-class solutions that meet the evolving needs of the business. Your ability to foster a culture of innovation, excellence, and high performance will be paramount in shaping the success of our global engineering operations

Roles & Responsibilities

• Driving the right organizational structure within your teams to deliver on core goals for the organization with great quality and efficiency
• Drive strong engineering practices to drive efficiency in the organization and the development process
• Drive the long term engineering vision, design and architecture working closely in partnership with your product and engineering peers
• Partners with the product team to establish the priorities across an entire portfolio of product groups.
• Manages software engineering teams that design, build, and maintain solutions across multiple technology products; ensures the translation of business requirements and functional specifications into logical program designs, code modules, stable application systems, and software solutions.
• Builds and maintains partnerships with all functions to ensure technology team members understand business needs, functional specifications, and user journeys.
• Provides insight and guidance and resolves cross-functional issues that are escalated throughout the application development, testing, implementation, and support lifecycle across an entire portfolio of product groups.
• Ensures the creation of standard operating procedures, objectives and key results, and overall operationalization of assigned services or applications within a product group.
• Ensures mechanisms are in place that allows teams to resolve production issues within defined standard level agreements.
• Monitors testing activities from a high level, ensuring that all testing efforts align to the team's testing strategy; meets with testing teams when necessary to review the progress of testing efforts.
• Responsible for departmental budget and forecasting decisions and budget allocation; ensures technical solutions are delivered and maintained in a cost-effective manner.
• Partners with cross-functional leaders to ensure technology solutions built by the engineering team align to overall architectural and business standards.
• Ensures the alignment, buy-in, and support of diverse project stakeholders by building and maintaining trusting relationships with internal customers.
• Influences and establishes best-in-class engineering practices through solid design decisions and tools.
• Sets goal, strategies, and budgets and oversees the deployment of large/enterprise-scale initiatives and encourages a data-driven culture to improve the efficiency, scalability, stability, and security of applications.
• Manages a portfolio of services or applications and provides resources in support of the applications by leveraging partnerships with technology teams, vendors, and business leaders.
• Leads teams through all technology solution development phases by ensuring teams understand and adhere to company methodology, policies, standards, and controls; ensures team members are trained in software development lifecycle (SDLC) methodologies, models, and processes.
• Leads the teams in support of achieving the company’s mission. Manages performance and fosters an inclusive environment to help associates achieve their potential.

Required Minimum Qualifications

• 10 years of experience in software engineering or related field
• 10 years of experience working on project(s) involving the implementation of solutions applying development life cycles (SDLC)
• 5 years of direct team leadership experience leading global technology teams
• 3 years of experience working closely with senior leadership
• 3 years of experience managing operational and/or financial budgets, including the managing of third-party vendors and/or software providers
• Bachelor's Degree in business administration, computer science, computer information systems (CIS), engineering, or related field or equivalent work experience in lieu of degree
• Experience in building and scaling AI/ML based applications
• Experience in building Computer vision models

Primary Skills

•Proficiency in technologies, architecture and design that enable a complex transactional platform with high throughput, multiple clients and multiple users across API and UI.

•Good understanding of Data Science/Data Engineering needs for a real-time intelligent platform.

•Skill in talent segregation and career management of a large team (40+ engineers).

•Excellent communication skills to manage messaging across peers and leaders

Secondary Skills (Desired)

• Exposure to Machine Learning models

• Experience is solving real-world usecases using GenAI.

• Excellent understanding of Agentic architecture and the components that go in to it.

• 5 years of experience in software development in an agile environment

• 3 years of experience in a leadership role of a large matrixed organization

• 3 years of experience managing the development, implementation, and integration of multiple and/or complex business systems within an organization

• 3 years of experience in IT management in the retail industry

• Experience in building and scaling AI/ML based applications

• Experience in building Computer vision models