Director - Products and Platforms, HR Services

Accountable for the delivery of multiple global Human Resources technology projects within a particular HR skill centre discipline or geography, managing to agreed budget and timeline. This role is the primary Human Resources Information Systems interface to an Human Resources skill centre area and to the Senior Executive Team functions and the role is responsible for managing and appropriately shaping demand with these senior stakeholders. Will typically manage a small team of Human Resources Information Systems analysts providing support to business change globally.

Introduction to role:

The Digital Director for Product and Platform provides both operational leadership and strategic direction for ServiceNow and Moveworks within the HR functional area. This role is accountable for the ongoing success, innovation, and optimization of ServiceNow and Moveworks platforms, driving the organization’s AI ambition and digital transformation for HR services. The Digital Director will play a pivotal role in building, empowering, and inspiring a high-performing team to deliver exceptional results, foster continuous improvement, and champion the adoption of emerging technologies to create a best-in-class employee experience.

Accountabilities:

• Lead and nurture a team of professionals responsible for the design, implementation, administration, and continuous improvement of ServiceNow and Moveworks platforms; set clear objectives, foster professional development, and actively promote a collaborative and inclusive culture.
• Own the strategic roadmap for HR ServiceNow and Moveworks, championing operational delivery, innovation, and best practices to meet business needs and drive adoption.
• Set direction for integration of ServiceNow and Moveworks with business processes, ensuring alignment with organizational priorities and maximized value realization for HR and HR Services.
• Oversee platform governance, security, data quality, compliance, service levels, and proactive case resolution
• Guide the team in optimizing workflows, automating processes, and leveraging AI-driven support, with a focus on operational efficiency and user experience.
• Empower, coach, and mentor direct reports and broader platform teams; establish routines for performance management, skills upgrading, recognition, and career growth.
• Serve as an escalation point and remove barriers for the team, enabling efficient resolution of complex problems and fostering innovation.
• Manage vendor and partner relationships, ensuring collaborative delivery, technology enablement, and future-ready capabilities.
• Interface with HR senior business and technology leaders, providing expert advice on digital strategy, operational excellence, and value creation.
• Track and report key performance metrics and strategic outcomes, championing a data-driven approach to continuous improvement and transformation.

Essential Skills/Experience:

• Experience in leading HR product management.
• Experience mapping current capabilities and designing future product roadmaps.
• Experience designing and evaluating digital solutions based on business needs, future product roadmap functionality, and customer feedback.
• Experience with implementing and handling enterprise digital HR applications/platforms.
• Excellent influencing and collaborator leadership skills.
• Excellent communication and social skills for effective collaboration with global process owners and business collaborators.
• Experience handling multiple projects/programmes in a large global organization.
• Project planning, management, risk monitoring, and mitigation skills.
• Ability to understand business priorities and align technology opportunities.
• Ability to prioritize workload and provide timely follow-up and resolution.
• Ability to empower and set direction for a team.
• Experience working in a complex, global matrix organization.

Desirable Skills/Experience:

• Knowledge of Agile methodology or experience working in an Agile environment.
• Knowledge of lean methodologies.
• Knowledge of design thinking methods and tools.

When we put unexpected teams in the same room, we ignite aggressive thinking with the power to encourage life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and bold world.

At AstraZeneca, you'll be part of a talented global team that fuels our rapidly growing enterprise. We leverage exciting new technology and digital innovations to accelerate our evolution, making a significant impact on patients' lives. Our entrepreneurial spirit drives us to take smart risks, turning ideas into reality in a fast-paced environment. With countless opportunities available, you'll build an outstanding reputation while being rewarded for your successes. Our collaborative culture empowers us to deliver for our patients through camaraderie and intellectual curiosity.