About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence. With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind. Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best. And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues. Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. Job requirements The Deputy Manager for theClient Delivery Process is responsible for overseeing the verification and maintenance of dependent eligibility for health insurance benefits. This role includes managing the dependent verification process, handling escalated inquiries, and ensuring compliance with company policies and government regulations. The Assistant Manager will also support the Service Tickets Team by assisting in ticket resolution, coordinating with the onshore team, and ensuring smooth communication between different departments and stakeholders. Job Title: Deputy Manager – Client Delivery Job Description: The Assistant Manager for the Client Delibery Process is responsible for overseeing the verification and maintenance of dependent eligibility for health insurance benefits. This role includes managing the dependent verification process, handling escalated inquiries, and ensuring compliance with company policies and government regulations. The Assistant Manager will also support the Service Tickets Team by assisting in ticket resolution, coordinating with the onshore team, and ensuring smooth communication between different departments and stakeholders. Key Responsibilities: Dependent Eligibility Verification: Lead and supervise the verification process for employee dependents’ eligibility for benefits. Ensure all documentation required for verification is collected, reviewed, and processed accurately and timely. Identify and resolve issues related to dependent eligibility verification. Coordinate with HR and other departments to resolve discrepancies and update employee records as necessary. Service Ticket Assistance: Assist the Service Tickets Team in handling and resolving issues related to dependent eligibility verification and benefits administration. Collaborate with the team to monitor and resolve escalated service tickets, ensuring timely resolution and adherence to service level agreements (SLAs). Provide guidance and training to team members to enhance problem-solving capabilities and ensure consistent service delivery. Coordination with Onshore Team: Act as a liaison between the onshore team and other teams within the organization, ensuring effective communication and collaboration. Facilitate the flow of information regarding dependent eligibility verification processes, issues, and escalations. Support the onshore team by providing reports, process updates, and responding to inquiries regarding dependent eligibility. Compliance and Reporting: Ensure compliance with all regulatory requirements and internal policies concerning dependent eligibility verification. Prepare and maintain reports on the status of dependent eligibility verifications, including audits and discrepancies. Monitor and track process efficiency, implementing improvements as needed to ensure accuracy and timeliness in the verification process. Process Improvement and Documentation: Identify opportunities for process improvements and propose solutions to streamline the dependent eligibility verification process. Create and update process documentation, ensuring that standard operating procedures (SOPs) are followed and that training materials are current. Analyze trends, report findings, and collaborate with leadership to improve overall service delivery and operational performance. Role Requirements: Education & Experience: Bachelor's degree in Business Administration, Human Resources, or a related field. Minimum of 3-5 years of experience in benefits administration, eligibility verification, or a related field. Prior experience in managing or supervising a team is preferred. Experience in handling service tickets and coordinating with onshore teams is an advantage. Skills & Knowledge: Strong understanding of benefits administration processes, particularly dependent eligibility verification. Familiarity with compliance regulations related to dependent eligibility, health insurance benefits, and employee data privacy (e.g., HIPAA). Excellent communication skills, both written and verbal, with the ability to interact effectively with internal and external stakeholders. Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), and experience with benefits administration software or HRIS platforms is a plus. Leadership & Teamwork: Ability to lead and motivate a team, ensuring productivity and performance standards are met. A collaborative mindset, with the ability to work effectively with both onshore and offshore teams. Problem-solving abilities and a proactive approach to identifying and resolving challenges. Additional Requirements: Flexibility to work in a fast-paced and dynamic environment. Ability to manage confidential and sensitive information with discretion. Strong analytical skills and the ability to generate and interpret reports. This role ensures the efficient and effective verification of dependent eligibility, supporting the overall success of the benefits administration team while maintaining strong coordination with the service tickets team and onshore colleagues. How to apply If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information. Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.