Delivery Manager

Position Overview

Delivery Manager

design and delivery

leadership and program management capabilities

Key Responsibilities

Integration Design & Delivery, SAP Enhancements, Label & Documents

• Lead design, development, and governance for WMS Modernization:
• Integrations using AP Integration Suite (CPI, API Management, Event Mesh) or other middleware
• SAP T-code and program modifications that are needed for supporting existing business functionalities
• Labels and Document changes that are needed for new system.
• Oversee end-to-end integration across SAP S/4HANA, Manhattan Active WM / Blue Yonder WMS, TMS systems, and warehouse automation technologies (conveyors, robotics, AutoStore, voice/parcel systems).
• Define and enforce integration patterns (APIs, events, middleware) aligned with enterprise architecture standards.
• Ensure integrations and SAP program modifications are scalable, secure, resilient, and DR-ready.
• Partner with SAP, WMS, TMS, BI, and automation vendors to ensure seamless data flow and process alignment.
• Manage delivery of Labels and Documents that needs to be printed from new WMS system
  

Program & Stakeholder Leadership

• Act as the integration authority across WMS, SAP, TMS, and automation workstreams.
• Serve as the Delivery Manager for assigned scope of workstreams, and responsible for project planning, scheduling, tracking, and reporting.
• Lead and inspire cross-functional teams (developers, analysts, QA, vendor consultants) to deliver milestones on time and within budget.
• Partner with Program Leadership, Enterprise Architects, and Business Analysts to align on requirements, timelines, and dependencies.
• Support SIT, UAT, performance testing, and rollout readiness, ensuring integration test coverage and issue resolution.
• Escalate risks, manage RAID logs, and drive mitigation strategies in coordination with PMO.
  

Governance & Support

• Establish standards, templates, and best practices for implementation.
• Oversee workstream documentation, mapping, and end-to-end traceability.
• Ensure proper support model is defined for hypercare and post-go-live phases.
• Drive alignment with IT governance, security, compliance, and audit requirements.
  

Leadership & Delivery Management

• Provide day-to-day leadership for internal and vendor resources across global teams.
• Manage vendor performance and ensure deliverables are aligned to scope, SLAs, and Medline standards.
• Actively monitor and report delivery progress, KPIs, and program health to leadership and steering committees.
• Coach, mentor, and develop talent across the team; foster a culture of accountability, collaboration, and continuous improvement.
• Ensure strong coordination across interdependent workstreams (SAP, WMS, TMS, BI, Automation, Custom Development).
  

Qualifications & Experience

• Education: Bachelor’s degree in Computer Science, Engineering, Supply Chain, or related field (Master’s preferred).
• Experience:
• 15+ years of IT experience with at least 5+ years in program/project delivery leadership.
• Proven track record of delivering large-scale modernization or supply chain transformation projects.
• Experience managing global, distributed delivery teams and multiple vendor engagements.
• Skills:
• Strong leadership, stakeholder management, and vendor management capabilities.
• Expertise in project management methodologies (Agile/Hybrid/Waterfall).
• Excellent communication, conflict resolution, and executive reporting skills.
• Strong problem-solving and decision-making abilities.
  

Preferred Qualifications

• Experience with Manhattan Active WM, Blue Yonder WMS, and SAP S/4HANA or SAP ECC.
• Strong background in SAP Integration Suite (CPI, API Mgmt, Event Mesh) and enterprise integrations.
• PMP, SAFe, or equivalent project management certification.
• Prior experience as a Delivery Manager in WMS/TMS/ERP modernization programs.
• Knowledge of cloud platforms (Azure, AWS, GCP) and microservices architecture.
• Experience with performance testing, SIT/UAT coordination, and multi-site rollouts.