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Saleshandy
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Customer Support Specialist

Customer Support Specialist

Saleshandy

1 - 5 years

2 - 5 Lacs

ahmedabad

Posted:1 hour ago| Platform:

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Skills Required

bpo customer relationship team management customer service customer care csat customer support technical support voice process people management skills operations chat email support non voice customer handling communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Chat & Email Support

Reply to customer chats quickly within 2 minutes

Resolve 85% of chats within 30 minutes

Keep CSAT above 90%

Use tools like Intercom AI to reply smarter and faster

2. Help Center Articles

Write and update 25+ support articles (FAQs, How-Tos)

Make them clear and useful so customers don t have to ask twice

Improve our chatbot by training it with better answers

3. Share Customer Feedback

Every week, share a summary of common bugs, questions, or feature requests with the Product & Tech team

Use tags or simple grouping to highlight top issues

Your First 60 days

1. First 30 Days:

Learn our tools, product, and processes

Review support tickets to find what we can do better

Suggest 3+ ideas to make support faster or smarter

More Jobs at Saleshandy

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Salary: Not disclosed

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Ahmedabad, Gujarat, India

2 - 5 yrs

Salary: Not disclosed

Customer Success Specialist (Revenue Retention & Churn)

Ahmedabad, Gujarat, India

2 - 5 yrs

Salary: Not disclosed

Product Marketing Executive

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Experience: Not specified

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Customer Onboarding Specialist

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1 - 2 yrs

INR 1 - 4 Lacs

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Saleshandy

Software Development

Ahmedabad Gujarat

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Customer Support Specialist