Customer Support Specialist

We're looking for an experienced and highly motivated International Customer Service Representative to join our team. This role is crucial for delivering exceptional support to our global customer base via both chat and voice channels.

Key Requirements

• Educational Qualification: Graduation (Bachelor's degree) is mandatory.
• Experience: Minimum of 1+ years of mandatory experience in an international BPO or customer service environment (supporting customers outside of your home country).
• Language Proficiency: Excellent written and verbal communication skills in English are a must.
• Process Expertise: Proven experience handling chat and/or voice processes in a high-volume setting.

Responsibilities

• Customer Interaction: Handle inbound and outbound customer contacts (primarily via chat and phone) from international clients, addressing inquiries, resolving issues, and providing accurate information.
• Issue Resolution: Diagnose and troubleshoot complex customer problems related to our products/services, escalating issues appropriately when necessary and ensuring timely follow-up.
• Quality & Compliance: Maintain high customer satisfaction scores (CSAT) and adhere to all company policies, procedures, and quality standards.
• Documentation: Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system.
• Product Knowledge: Continuously update product and service knowledge to provide up-to-date and relevant assistance.
• Team Collaboration: Work effectively with team members and other departments to ensure a seamless customer experience.

Desired Skills and Competencies

• Customer Focus: A strong commitment to delivering exceptional customer service.
• Technical Aptitude: Comfort in navigating multiple systems and using various communication tools simultaneously (especially for chat support).
• Problem-Solving: Excellent analytical and problem-solving skills with a keen attention to detail.
• Adaptability: Ability to thrive in a fast-paced, target-driven international environment and handle demanding customers professionally.
• Shift Flexibility: Willingness to work in rotational shifts, including nights and weekends, to support global time zones.

Benefits

• Competitive salary and performance incentives.
• Comprehensive training programs.
• Opportunities for career growth and professional development.

Interested candidates can share their cv at anushtha.sharma@taskus.com