Customer Support Specialist

Company Description

Freyja is a fashion tech startup dedicated to transforming global fashion through innovation. The brand draws inspiration from iconic fashion capitals across the world, such as Paris, Tokyo, New York, and others, while embracing sustainable and ethical practices. Freyja combines creativity with cutting-edge technology to set new trends in the industry. We are committed to creating a positive impact on the environment and the fashion community at large.

Role Description

This is a full-time on-site role based in Gurugram for a Customer Support Specialist. The role involves providing excellent customer support, addressing and resolving inquiries, monitoring customer satisfaction, and assisting with technical troubleshooting. The specialist will act as the first point of contact for customers to ensure a seamless and positive experience, while documenting feedback to improve service quality.

Qualifications

• Proficiency in Customer Support, with proven skills in ensuring Customer Satisfaction through prompt and effective service.
• Strong Interpersonal Skills, including the ability to build rapport and maintain professional relationships with customers.
• Experience with Technical Support, including troubleshooting and resolving product or service-related issues.
• Analytical Skills to assess customer feedback, identify trends, and suggest improvements.
• Strong verbal and written communication skills, with a focus on clarity and professionalism.
• Ability to work efficiently in a fast-paced environment and adapt to changing priorities.
• Experience in the fashion or tech industry is an advantage, mandatory.