Customer Success Manager

About the Role: As a CSM, you will lead client success initiatives across your designated region (South/West/North), drive strategic account growth, and ensure exceptional experience delivery across your portfolio. You'll mentor a team of CSMs while also handling key enterprise relationships directly. The role requires high ownership, people leadership, and strong business acumen to drive adoption, retention, and expansion of Pazcare’s products.  What You’ll Do: Own Client Success: Manage and grow enterprise client relationships with a focus on renewals, upselling, and long-term value. Lead High-Performing Teams: Mentor CSMs and drive key regional metrics like NRR, CSAT, and TTV. Ensure Seamless Collaboration: Coordinate with Sales, Ops, TPAs, and insurers for a unified client experience. Resolve and Retain: Handle escalations empathetically and lead strategic client reviews (QBRs). Drive Strategy with Data: Use analytics to enhance client engagement and inform product development. What You’ll Need: Client Engagement: Ability to lead thoughtful client conversations and convert insights into impactful action. Excellent verbal and written communication Stakeholder and people management Strong in client strategy, presentation & analytics High proficiency in MS Excel, PowerPoint; comfort with CRM/CS platforms Ability to thrive in a fast-paced, ambiguous, and evolving environment What We Offer: A competitive salary with performance-based incentives Opportunities for fast career growth and internal promotions A vibrant and collaborative team culture Comprehensive health and wellness benefits Exposure to high-growth clients and strategic account management at scale  Join Us: At Pazcare, we’re not just selling a product—we’re driving a movement to prioritize employee well-being across India. If you’re someone who thrives on ownership, innovation, and impact, we’d love to have you on the journey.