Customer Success Manager

Job Description

Simfoni is a privately held high growth company focused on becoming a key player in supply-chain software. Our AI-powered intelligence solution and on-demand technology platform empowers procurement and finance teams around the world to achieve rapid cost savings and support supply-chain sustainability with automated procurement. Role Definition: We are looking for a Customer Success Manager (CSM) with a strong background in spend analytics and procurement. The ideal candidate should have around 8-10 years of experience in spend analytics, procurement or supply chain, along with excellent communication and stakeholder management skills. This role involves driving customer satisfaction, retention, and growth by ensuring clients maximize the value of our analytics solutions. Key Responsibilities: Act as the primary point of contact for clients, ensuring smooth onboarding, adoption, and continued engagement. Drive customer success strategies by understanding client needs and aligning our solutions to deliver measurable value. Partner with clients to analyse spend data, procurement trends, and supplier insights to help them make data-driven decisions. Work closely with internal teams (data, delivery, and product) to ensure timely resolution of customer queries and feature enhancements. Lead quarterly business reviews (QBRs) with clients, presenting key insights, ROI, and recommendations. Identify upsell and cross-sell opportunities to expand client usage and engagement. Monitor key customer health metrics and proactively address any risk of churn. Role Requirements: We employ high-performing individuals with strong interpersonal and communication skills. We are looking for individuals who are/ have: 8-10 years of experience in spend analytics, procurement, supply chain, or related fields. Strong understanding of procurement processes, supplier management, and cost optimization. Hands-on experience with spend analytics tools, data visualization, and reporting. Excellent communication, presentation, and stakeholder management skills. Ability to work with data teams and delivery teams to ensure client success. Proven track record of driving customer retention, growth, and satisfaction. Experience in SaaS-based procurement analytics solutions is a plus. Above all, we value aptitude and the willingness to learn. If you have the required skills and experience, we encourage you to apply for this exciting opportunity to work with a dynamic and innovative team. Apply through LinkedIn We'll keep an eye out for your applications!