Customer Success Manager

Simfoni is a privately held high growth company focused on becoming a key player in supply-chain software. Our AI-powered intelligence solution and on-demand technology platform empowers procurement and finance teams around the world to achieve rapid cost savings and support supply-chain sustainability with automated procurement.

Role Definition:

Customer Success Manager

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring smooth onboarding, adoption, and continued engagement.
• Drive customer success strategies by understanding client needs and aligning our solutions to deliver measurable value.
• Partner with clients to analyse spend data, procurement trends, and supplier insights to help them make data-driven decisions.
• Work closely with internal teams (data, delivery, and product) to ensure timely resolution of customer queries and feature enhancements.
• Lead quarterly business reviews (QBRs) with clients, presenting key insights, ROI, and recommendations.
• Identify upsell and cross-sell opportunities to expand client usage and engagement.
• Monitor key customer health metrics and proactively address any risk of churn.

Role Requirements:

We employ high-performing individuals with strong interpersonal and communication skills. We are looking for individuals who are/ have:

• 8-10 years

  of experience in spend analytics, procurement, supply chain, or related fields.
• Strong understanding of procurement processes, supplier management, and cost optimization.
• Hands-on experience with spend analytics tools, data visualization, and reporting.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work with data teams and delivery teams to ensure client success.
• Proven track record of driving customer retention, growth, and satisfaction.
• Experience in SaaS-based procurement analytics solutions is a plus.

Above all, we value aptitude and the willingness to learn.

If you have the required skills and experience, we encourage you to apply for this exciting opportunity to work with a dynamic and innovative team.

Apply through LinkedIn

We'll keep an eye out for your applications!