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Description
Job Description: Wellness Solutions Specialist Location: Bangalore Team: Wellness Services Reporting To: Lead Wellness Services Experience Required: 1–3 years Type: Full-Time, On-site About the Role We’re hiring a Wellness Solutions Specialist to drive two key verticals within Pazcare’s Wellness Services team — vendor placement and customer success . This is a dual-function role that requires a unique mix of negotiation skills, empathy, operational excellence, and stakeholder communication. You will be responsible for sourcing wellness benefits across our partner ecosystem (e.g., diagnostics, fitness, nutrition, mental wellness) and ensuring clients not only access but also experience the full value of those benefits. You’ll be the trusted point of contact for HR teams and occasionally, employees, owning end-to-end service delivery and satisfaction. Key Responsibilities Partner Placement & Sourcing Source quotes from multiple wellness service providers and identify the most value-efficient option with high margins. Evaluate both existing and potential vendors; initiate discussions with new partners based on business requirements. Maintain updated documentation of rate cards, activation flows, and service SLAs. Track service quality and ensure partner performance aligns with promised deliverables. Customer Success & Engagement Manage post-sale experience for wellness accounts, primarily interacting with HR teams. Track adoption metrics and run proactive nudges and interventions to increase benefit usage. Address queries, resolve escalations, and ensure timely delivery of services. Occasionally interact with individual employees to resolve specific cases or provide guidance. Stakeholder Communication Keep all internal (sales, ops, product) and external (HR, vendor) stakeholders in the loop throughout the benefit lifecycle. Set realistic timelines, manage expectations, and document key communications for auditability and clarity. Own all wellness-related communications sent to clients – from onboarding guides to usage reports. Operational Execution Use internal dashboards, Excel, and CRM tools to track program usage, vendor performance, and service issues. Collaborate with the tech, ops, and product teams to troubleshoot and resolve systemic challenges. Analyze feedback and usage data to continuously improve the wellness experience. What You’ll Need to Succeed 1–3 years of experience in client servicing, partnerships, operations, or customer success — preferably in healthtech, HR tech, or services industries. Excellent communication and relationship-building skills. Strong negotiation skills with a flair for identifying mutually beneficial deals. Proficiency in Excel and ability to work with internal dashboards. High attention to detail and a proactive approach to problem-solving. Empathy for users and the ability to balance business objectives with client satisfaction. Why Join Us? Be a core part of India’s fastest-growing insurtech wellness team. Get exposure across multiple verticals — wellness, healthcare, operations, and enterprise success. Shape the future of preventive healthcare delivery in India. Fast-track your growth with a dedicated learning path within the Wellness vertical.
