Transforming the Future of Enterprise Planning
At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
Be part of something revolutionary
We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet.
But we also have a vision for our people. We want the most talented, committed and driven people to power our transformative approach. In return, we’ll provide a nurturing environment where you can be a part of something special.
Job Title : Customer Success Manager
We are looking for energetic folks, who can proactively build relationships with the clients, identify and mitigate risk and expand product adoption. The right candidate will be adept at managing multiple priorities, without sacrifice to proactive customer delight in a fast-paced, dynamic environment.
What you’ll do for us…
- Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services.
- Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts.
- Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
- Achieve agreed performance levels in line with customer requirements and the functional SLAs. Be the single point of contact for any platform level upgrade/patch/hotfix.
- Handle assignment and monitoring of task to support consultants. Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution.
- Has a proven track record of building and managing successful support teams in a global environment. Be a motivator of team and initiator of the team’s career enhancement.
- Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits. Works with the R&D team to drive enhancements in product
What you'll have :
- Experience: 8+ Years of Experience
- Education: BE/Btech/MCA/MBA
- Skills: Experience in planning applications like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM
- Characteristics: High degree of interpersonal effectiveness and building relationships with customers, across levels and functions. Presentable personality in terms of being the face of o9 for Support Organization High drive and energy with the ability to handle multiple actions and facets effectively and quickly. Strong project management skills
- We really value team spirit: Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function.
What we’ll do for you…
Apply by clicking the button below.
- You’ll be contacted by our recruiter, Reddy Babu, who’ll fill you in on all things o9, give you some background about the role and get to know you. They’ll contact you either via video call or phone call - whatever you prefer.
- During the interview phase, you will meet with technical panels for 60 minutes. The recruiter will contact you after the interview to let you know if we’d like to progress your application.
- We will have 3 rounds of Technical discussion
- Our recruiter will let you know if you’re the successful candidate. Good luck!
What we’ll do for you…
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Competitive salary and benefits.
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High growth organization - very strong entrepreneurial culture and no corporate politics
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Support network: Work with a team you can learn from and every day.
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Diversity: We pride ourselves on our international working environment
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Social: Fun after-work activities like Friday Socials. If you’re in the office, feel free to join these events in person.
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Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us.
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Work Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared
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Feel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared
More about o9….
o9 Solutions is one of the fastest-growing enterprise SaaS companies in the world today. As per the last public disclosure, o9 was valued at approximately $3.7B. Our mission is to digitally transform planning and decision-making for small and large enterprises. We have a high-energy, values driven, people centric culture that focuses on being the most valuable partner to our clients.
Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, NIKE, Walmart, AB-InBev, Starbucks, Danone, Caterpillar, Toyota and many others.
Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Bangalore, Tokyo, Seoul, and Sao Paulo.
o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, color, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law
More about us…
At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.
With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.
o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!
