1283 Customer Success Jobs - Page 36

What youll do Your core job is to own our customer relationships, make them successful and fans of BiteSpeed Giving customers a delightful onboarding experience and helping them get setup for success Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth What makes you a good fit You care about delive...

About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for ...

As a CRM Head at our organization, you will play a crucial role in leading our customer relationship management function. Your responsibilities will include overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring top-notch client servicing standards across all projects. To excel in this role, you will need to bring in leadership qualities, innovative processes, and a customer-centric approach to enhance satisfaction, loyalty, and brand trust. Your key responsibilities will involve leading, mentoring, and managing the CRM team, developing and implementing CRM strategies, handling customer escalations and conflict resolutions, ensuring timely issuance of...

We are seeking an energetic and motivated professional to join our Customer Success team, with a preferred background in a similar role. In this position, you will need to apply empathy and possess a unique ability to understand customer needs in order to directly contribute to FA's success. Your responsibilities will include working closely with both external and internal stakeholders to ensure smooth and timely project execution. You will conduct in-depth training sessions for client project stakeholders on how to effectively utilize the product. Additionally, you will assist with high-severity requests or issue escalations as necessary, guide clients on product features and their usage, a...

The Customer Excellence Manager is responsible for overseeing various aspects of customer data integrity, contract management, customer satisfaction metrics, and engagement initiatives. This role requires strong collaboration skills, strategic thinking, and a passion for enhancing customer experiences. You will collaborate with regional teams to ensure the completeness and accuracy of customer and outlet master data. You will implement processes and best practices for data governance that maintain high data quality standards. Additionally, you will work closely with regional teams to ensure all customer contracts for the forthcoming year are signed according to the defined Delegation of Auth...

The Manager, Customer Success will play a pivotal role in ensuring customers achieve their desired outcomes while utilizing products and services. This position requires a strategic leader who can mentor and guide a team of Customer Success Advisors in India, driving customer satisfaction, growth, and retention through best practices and continuous improvement. You will hire, manage, mentor, coach, and develop a team of Customer Success Advisors in India. Your responsibilities include guiding the team as they engage directly with customers through nurturing & planning interactions, data-driven actions, and reacting to inbound triggers. You will collaborate with leaders across various departm...

You will be joining a dynamic and inclusive team at BMC, where trust is not just a word but a way of life. Our award-winning company values diversity and giving back to the community. We strive for excellence every day in a fun and supportive work environment that allows you to balance your priorities. At BMC, your wins will be celebrated, and you will be surrounded by inspiring peers who will drive, support, and make you laugh. As a part of the BMC OneCS Success Central team, you will play a crucial role in integrating all Customer Success functions through a standardized Unified Service Delivery model. This role primarily focuses on Product-Market-Fit (PMF) and Go-To-Market (GTM) strategie...

As a Senior Customer Support Specialist, you will play a crucial role in delivering exceptional customer service in a fast-paced SaaS environment. Your responsibilities will include handling escalated support queries through email, chat, and phone, providing timely resolutions, and ensuring customer satisfaction. Moreover, you will be responsible for mentoring junior team members, sharing best practices, and assisting in challenging cases. Collaboration with cross-functional teams such as Product, Engineering, and Customer Success will be essential to troubleshoot issues and provide feedback for product improvements. Utilizing our support tool efficiently to manage tickets, prioritize effect...

The Account Executive will be responsible for driving sales revenue and managing relationships with specified customers within the Large Enterprise Vertical in the assigned geographical region. You will represent the complete portfolio of Analytics from Salesforce, including CRM-Analytics, Tableau, Data Cloud for Tableau, etc. Demonstrating relentless Customer Focus, you will manage all aspects of the sales process and customer relationship from Account Planning, Lead Qualification, and Management through Negotiation and Closing. This role is a quota-carrying sales position. Your responsibilities will include creating and executing effective territory and account plans for the specified regi...

The Business Operations Manager will lead and optimize operations within our ADAS aftermarket division, focusing on fleet operations, product delivery, installation, aftermarket sales support, and customer success. Your role is crucial in ensuring efficient deployment and ongoing performance of ADAS products across commercial fleets, enhancing post-sale customer experience, and driving operational excellence. You will oversee the end-to-end delivery process for ADAS aftermarket installations across fleet clients, coordinating with logistics, installation, and internal teams to ensure timely and efficient deployments. Monitoring and optimizing delivery timelines, costs, and quality metrics wi...

You will be responsible for leading the Network Customer Success team in the AP region, reporting to the Regional Lead of Customer Success. Your role will involve developing and executing strategic priorities to ensure positive outcomes for priority customers and segments through effective utilization of Services network products. Collaboration with cross-functional teams such as Network Services, Account Management, Sales, Product, Technical Account Managers, and support/delivery teams will be essential to deliver the full value proposition of Mastercard Network Products to customers. Your primary responsibilities will revolve around three key areas: Customer Engagement: - Establish strong ...

The Senior Vice President (SVP) of Sales position based in Chennai requires an experienced individual with a minimum of 10-15 years of sales leadership experience, particularly in the SaaS and cybersecurity sectors. As the SVP of Sales, you will be responsible for developing and executing a global sales strategy to drive revenue growth in the SaaS-based Identity and Access Management (IAM) and Cloud solutions space. Your role will involve leading a high-performing sales team, establishing key partnerships, and ensuring that sales operations align with the company's strategic objectives. Key responsibilities include developing and implementing a sales strategy to achieve revenue targets, lead...

As a Customer Success Associate , youll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. Youll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isnt just about checking in or managing accounts youll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solution...

Vice President Customer Success / Customer Support (BFSI | Capital Markets) MANDATORY INCLUSION Candidates heading the Technology Support / Customer Success function in the Capital Markers / BFSI domain will ONLY be considered. THE ROLE We are seeking a seasoned leader to lead our Customer Success, Software Delivery, Support, and Managed Services functions. This role is accountable for the end-to-end post-sales customer journey, ensuring our enterprise customers achieve measurable outcomes through successful implementation, reliable support, and sustained engagement. You will play a mission-critical role in shaping how we deliver excellence to our customersthrough scalable operations, cross-...

YOUR IMPACT: You are the Customer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio. You ensures customer voice is heard and understood and help improve on customer satisfaction . Were looking for an enthusiastic, customer centric team player that thrives on providing the best possible experience for our clients. Youll need excellent communication and organisational skills along with the ability to manage complex internal relationships while maintaining a calm, positive and supportive attitude. WHAT THE RO...

About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for ...

Department: Account Management Designation: Account Executive - Team Lead We are hiring an Executive Account Management to build, maintain, and strengthen long-term relationships with clients by understanding their needs, providing tailored solutions, and ensuring high levels of customer satisfaction by acting as the primary point of contact between the client and the organization, ensuring seamless communication, service delivery, and overall account success. Key Responsibility: Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner. Coordinate with respective stake holders for cashless claim settlement and resolution . Explain claim decisions, ...

As an Account Manager at Even, your primary responsibility will be to manage end-to-end relationships with corporate clients, ensuring their satisfaction, engagement, and long-term retention. You will play a crucial role in building strong, lasting partnerships, contributing to revenue growth through retention and upselling, and maintaining high client satisfaction levels. Your key responsibilities will include acting as the main point of contact for all assigned accounts, collaborating with the sales team during pre-sales and onboarding processes, fostering relationships with key stakeholders, developing and executing engagement strategies, and working closely with internal teams to deliver...

About Nuacem AI: At Nuacem, we are dedicated to helping businesses connect with their customers in a personalized manner, meeting their needs and preferences. Our innovative Cognitive Customer Engagement Cloud platform, Nuacem AI, empowers businesses to create game-changing experiences through text, voice, and video interactions. Leveraging our proprietary Whitebox NLU Engine, we enable businesses to amplify customer experiences like never before. Job Summary: As the Director of Sales & Marketing at Nuacem AI, you will hold a senior position within the Sales and Business Development team. Your primary responsibility will be to drive customer growth by identifying and qualifying new prospects...

As a Product Manager at ITILITE, you will play a crucial role in driving the product vision and strategy in the Business Travel, Expense & Cards Management space. Your primary responsibility will be to collaborate with leadership to define a product vision that aligns with company goals, utilizing data and market insights for informed decision-making. You will be expected to build and own the product roadmap, prioritizing features based on customer impact, ROI, and strategic objectives. Your role will involve shaping how the company operates within your product area, focusing on enhancing efficiency and impact through well-defined products and processes. Developing clear product requirements...

You will be joining our IT team in Pune as a Customer Success Executive. Your main responsibility will be to ensure customer satisfaction, drive product adoption, and establish strong relationships with clients. Acting as a trusted advisor, you will need to understand customer needs and offer tailored solutions to maximize business value. Your key responsibilities will include serving as the primary point of contact for customer accounts, developing and maintaining strong client relationships, monitoring product usage for improvement opportunities, collaborating with various teams to enhance customer experience, addressing customer inquiries promptly, identifying upsell and cross-sell opport...

At Spyne, we are revolutionizing the marketing and sales of cars through innovative Generative AI technology. Our journey began with a visionary concept of leveraging AI-powered visuals to facilitate faster online sales for auto dealers, and has now evolved into a comprehensive, AI-centric automotive retail ecosystem. With substantial backing of $16M in Series A funding from reputable investors such as Accel and Vertex Ventures, we are experiencing rapid growth and expansion. Our achievements include launching groundbreaking AI-powered Image, Video & 360 solutions for automotive dealers, as well as introducing the Gen AI powered Automotive Retail Suite to enhance inventory management, market...

As a Principal Technical Account Manager at Adobe, you will play a crucial role in contributing to the technical success of our largest customers in Bangalore. In this position, you will have the opportunity to shape Adobe's customer engagement strategy and drive meaningful impact. Working with a diverse group of collaborators, you will leverage your expertise to implement innovative solutions and ensure the effective execution of customer strategies. This role will allow you to be part of a pioneering organization that values teamwork, inclusivity, and continuous improvement. Your responsibilities will include leading Ultimate Support engagement for a prominent IT services and consulting or...

As an AI Generalist at Scouto, you will play a crucial role in redefining recruitment through the utilization of an autonomous AI recruiter. With a focus on seamless sourcing, outreach, video-screening, ranking, and scheduling of candidates, all achieved without human intervention, Scouto is on a mission to revolutionize the hiring process with instant, effortless, and truly AI-powered solutions. If you are passionate about operating at the forefront of AI, automation, product development, and growth, we are excited to hear from you. In this role, you will have the opportunity to wear multiple hats as a founding member of the team. Your responsibilities will include building and automating i...

Scouto is revolutionizing the recruitment industry by introducing an autonomous AI recruiter that can handle sourcing, outreach, video-screening, candidate ranking, and scheduling seamlessly, without requiring human intervention. With a robust AI foundation and significant market traction, we are dedicated to simplifying the hiring process by making it instant, effortless, and fully AI-driven. If you are thrilled by the convergence of AI, automation, product development, and business growth, we are eager to have you on board. As a foundational AI Generalist at Scouto, you will play a versatile role, taking on various responsibilities such as establishing and automating internal procedures, e...