Customer Success Associate

Bitespeed

0 - 3 years

2 - 5 Lacs

Bengaluru

Posted:11 hours ago| Platform:

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Skills Required

Customer Success upselling client relationship management customer relationship customer service product adoption onboarding client servicing business development cross selling customer retention customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

What youll do

Your core job is to own our customer relationships, make them successful and fans of BiteSpeed
Giving customers a delightful onboarding experience and helping them get setup for success
Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue
Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed
Managing cross-sells for new products and renewals, owning expansion revenue at an account level
Building the playbook for our customer success function to scale for the next stage of growth

What makes you a good fit

You care about delivering a service experience that parallels a Michelin star Italian restaurant
You genuinely like helping people and making them successful
You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

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