Business Operations Manager-(Fleet Operations) (ADAS Aftermarket)

The Business Operations Manager will lead and optimize operations within our ADAS aftermarket division, focusing on fleet operations, product delivery, installation, aftermarket sales support, and customer success. Your role is crucial in ensuring efficient deployment and ongoing performance of ADAS products across commercial fleets, enhancing post-sale customer experience, and driving operational excellence. You will oversee the end-to-end delivery process for ADAS aftermarket installations across fleet clients, coordinating with logistics, installation, and internal teams to ensure timely and efficient deployments. Monitoring and optimizing delivery timelines, costs, and quality metrics will be key responsibilities. Developing and implementing standard operating procedures (SOPs) for fleet onboarding and field operations will also be part of your role. Collaborating with the sales team to streamline post-sale activities, supporting pricing models, proposals, and RFQs, and driving repetitive sales order initiatives by identifying gaps and opportunities in existing customer operations are important aspects of this position. You will serve as a key point of contact for high-value fleet clients post-deployment, ensuring successful onboarding and product adoption. Building customer success frameworks to proactively address performance issues, maintenance needs, and software updates, and partnering with technical support and engineering to resolve product-related challenges and ensure customer satisfaction will also be part of your responsibilities. Tracking key success metrics, leveraging data to identify inefficiencies and continuously improve processes, and developing dashboards and reports to provide visibility into operational KPIs are crucial tasks. You will lead cross-functional projects to align product, operations, support, and commercial strategies, ensuring successful deliveries of projects and solutions with time, cost, and quality inline with AOP targets. Reporting into the CBO ADAS AF, the ideal candidate will have a Bachelor's degree in Business, Operations, Engineering, or related field (MBA is a plus) with 8+ years of experience in operations management, preferably in automotive tech, telematics, or aftermarket fleet services. A deep understanding of ADAS systems and aftermarket product ecosystems, a proven track record in customer success and delivery operations, and a passion for innovation, advanced technology systems, and entrepreneurship are essential. The candidate should also have demonstrated success in hiring, building, and scaling operations teams. Preferred candidates are currently working with fleet owners, Product Company, or in the automotive industry. Behavioural competencies include a Hi-Tech way of working, customer-first mindset, collaborative problem-solving, ownership, commitment, data-driven and first principle decision-making, expanding-growth mindset, result, and commercial orientation, as well as speed and scalable process approach. This is a full-time position with a day shift schedule, requiring in-person work at the designated location.,