You will be joining our IT team in Pune as a Customer Success Executive. Your main responsibility will be to ensure customer satisfaction, drive product adoption, and establish strong relationships with clients. Acting as a trusted advisor, you will need to understand customer needs and offer tailored solutions to maximize business value. Your key responsibilities will include serving as the primary point of contact for customer accounts, developing and maintaining strong client relationships, monitoring product usage for improvement opportunities, collaborating with various teams to enhance customer experience, addressing customer inquiries promptly, identifying upsell and cross-sell opportunities, analyzing customer feedback for product enhancements, documenting customer interactions and success stories, monitoring customer health to prevent churn, staying updated on industry trends, and implementing customer success strategies. To qualify for this role, you should have a Bachelor's degree in business, IT, or a related field (a Master's degree is preferred), along with 0-2 years of experience in customer success, account management, or a related IT role. You should possess a strong understanding of IT solutions, SaaS products, or enterprise software, excellent communication and presentation skills, a problem-solving mindset, the ability to work independently and collaboratively, proficiency in CRM software and customer success tools, strong analytical skills, multitasking abilities, and a passion for delivering exceptional customer experiences.,
You are seeking a proactive and skilled Technical Support Engineer to join the team. In this role, you will ensure high availability, robust security, and optimal performance across our systems. You will provide expert technical support for software applications of our Mithi products and system integration, collaborating with cross-functional teams to resolve issues and enhance system functionality. - Support and Troubleshooting: Provide technical support to Mithi products, diagnose system issues, and resolve performance bottlenecks. - Automation and Process Improvement: Develop and implement automation scripts and tools for system management, monitoring, and maintenance. - Incident and Ticket Triage: Monitor incoming support tickets, prioritize issues, and escalate as necessary. - Ticket Documentation and Knowledge Base: Maintain accurate documentation for tickets and contribute to the internal knowledge base. - Team Collaboration: Work closely with cross-functional teams, including development, DevOps, and IT, to support business needs. - Onboarding Support: Provide guidance and mentorship to new associates. - Customer Interaction and Communication: Communicate effectively with internal and external stakeholders to address technical concerns and provide solutions. - Data Protection and Assurance: Adhere to data protection, confidentiality, and information security practices. Ensure customer data is handled securely and in compliance with regulations. - Compliance and Regulatory Adherence: Maintain security best practices and adhere to industry compliance requirements. Qualification & Skill(s) required: - Trained Fresher-2 years of experience in Linux operating systems, server virtualization technologies - Bachelor's degree in computer science, IT, or related field. (A master's degree would be preferred). - Knowledge of automation tools and Strong scripting skills - Familiarity with cloud platforms (AWS, GCP) - Experience in managing databases like MySQL, etc. - Understanding of networking concepts (DNS, DHCP, TCP/IP, Firewalls). - Strong troubleshooting and problem-solving skills - Good communication skills and ability to work in a team-oriented environment. Additional Skill(s): - Certifications such as RHCE, RHCSA, AWS Certified SysOps Administrator, or LPIC. - Experience with containerization and orchestration (Docker, Kubernetes). - Knowledge of CI/CD pipelines and DevOps best practices.,