Customer Success Executive

Customer Success Associate-ProManage

About Pro-Manage: Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others.

Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: DHL, Apollo Pharmacy, Naturals, Caratlane, Lighthouse Learning, Eurokids, GoColors, Shriram Finance, Muthoot Finance, Sterling Resorts, City Union Bank, FedFina, CADD Center. Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities. Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years. Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Roles & Responsibility:

Languages Required:

Must be fluent in English and Hindi.

 Provide business insight to senior stakeholders and help define customer experience;

 Serve as advocate for software and assist clients with questions and/or concerns;

 Identify ways to improve onboarding, customer support, and account management processes;

 Escalate and resolve issues in a timely manner;

 Become a SME where it relates to software;

 Develop trusted relationships with new and existing clients and ensure satisfaction with software product.

QUALIFICATIONS & EXPERIENCE

 Excellent time management skills;

 1+ years of experience within client service/support/success role.

 Great verbal and written communication skills;

 Basic knowledge in Excel & Word.

 Proven ability to develop and maintain strong client relationships;

 Client and team-oriented attitude

 Any Graduation is fine

Personal skills

 Result- and outcome-orientation

 High degree of enthusiasm, dynamism and drive to succeed

 Capacity of hard work and perseverance

 Maturity to collaborate with peers to achieve overall success

 Capability to nurture and motivate direct reports to high success

What’s in it for you? It’s not just a job. It’s where you would work hands-on to make a meaningful impact on your life and brand Sulekha, creating a huge value in the lives of Indians, and creating an education revolution by positively impacting the lives of millions of students and tutors across the country. Sulekha’s growth is powered by its forward-looking innovation-driven structure and a start-up culture of participation, learning, and experimentation. We guarantee you a vast scope to learn, the opportunity to experiment, acquire multi-faceted skills, gain exposure to the latest technologies, and thus become a top-notch developer/ thought leader in the digital tech space in record time