Posted:1 day ago|
Platform:
On-site
Full Time
A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen
life skills such as Coding, Financial Literacy, Communication Skills and Robotics.
BrightCHAMPS is currently valued at $650 million with a $63 million investment, and
services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other
countries across SEA and MENA) in 12+ languages across its 4 verticals.
and curriculum taught at school may not suffice, thereby creating a gap. We, at
BrightChamps, are driven to bridge that gap, laying strong foundations around
important life skills, yielding superlative outcomes, at large.
communication, Crypto etc..
Having started in July 2020, BrightChamps is one of the fastest growing EdTech
companies, globally. Our strong PMF, coupled with our remarkable execution, have
translated into fast growth. Our growth is also attributed to the academy, conducting
more than 0.1 million classes every month and the customer revenue directly
funnelling into our growth.
Our growth curve gained traction from global marquee investors, including GSV
Ventures (USA), Premji Invest (India), Binny Bansal (Flipkart founder),
BEENEXT
(Singapore). Valued at half a billion, in the past 3 years, we raised funding
of 63 million USD from these Tier 1 investors.
Link :
Edtech startup BrightChamps, valued at nearly $500 million, comes out of stealth
mode
Almost 3 years from commencement and we already have made 3 acquisitions.
WOOHOO!
second prized acquisition, is all set to create an impact across the SEA group.
the B2B arena. Metamorphosis Edu partners with schools across India to train
students in skills linked to entrepreneurship. The startup also helps its clients come
to grips with the National Education Policy (NEP). While Metamorphosis Edu has so
far focussed on setting up entrepreneurship cells in schools to teach its courses, as
the B2B arm of BrightChamps, it plans to introduce more skill-based learning
courses.
We have plans to foray into other life skills, with more acquisitions underway,
globally.
Edtech Startup BrightChamps Marks First Acquisition With Education10x
Edtech Startup BrightCHAMPS Acquires Schola For $15 Mn (inc42.com)
Edtech startup BrightChamps makes third acquisition, enters B2B arena
👉Launch other verticals focussing on varied life skills, and scale them up
through integration with our tech infrastructure.
👉Provide an indulgent and meaningful learning experience to kids, through
gamified approach and massive distribution.
👉Build the best online global academy, ever known. We already have teachers
from ~ 10 countries.
👉Acquire relevant companies in our space to turbo charge our growth aspirations
As a Customer Success Lead, your role is to ensure the success and satisfaction of
our customers (Tutors/Students/Parents). You will be responsible for building and
maintaining strong relationships with customers, understanding their needs and
goals, and helping them achieve success with our Service/Product.
Key responsibilities and metrics include:
⭐Customer Relationship Management: Build and maintain positive relationships
with key Tutors/Students/Parents, acting as their primary point of contact.
Understand their business objectives, challenges, and needs to provide appropriate
solutions and support.
⭐Onboarding and Implementation: Assist Tutors/Students/Parents during the
onboarding process, ensuring a smooth and successful implementation of our
product or service
⭐Proactive Customer Engagement : Anticipate and address
Students/Parents/Tutors needs, questions, and concerns. Provide proactive
engagement and guidance to ensure customers derive maximum value from
your product or service
⭐Upselling , Referrals & Cross-selling: Identify opportunities to expand the
relationship with Tutors/Students/Parents by upselling additional products,
features, or services that align with their needs and objectives
⭐Customer Feedback and Advocacy: Gather Tutor/Student/Parents feedback,
identify trends, and share insights with internal teams to drive product improvements
and enhancements. Leverage satisfied Tutor/Student/Parents feedback as
references and advocates for BrightChamps
⭐Renewals and Churn Prevention: Work closely with Tutor/Student/Parents
feedback to ensure high renewal rates and prevent churn. Monitor
Tutor/Student/Parents feedback health and take proactive measures to address any
risks or issues that may impact customer satisfaction and retention
⭐Team Leadership: Provide strong leadership by setting clear expectations, goals,
and priorities for the team. Foster a positive and collaborative team culture that
encourages continuous learning, growth, and accountability
⭐Experience working in a fast paced environment either in a rapidly
growing startup or in a new BU of an established company
⭐Experience of leading the customer success - ensure the success and
satisfaction of the customers (Tutors/Students/Parents)
⭐Previously managed the teams both directly and indirectly
⭐Experience in a people driven service business
⭐Experience in conventional or new age Education industry with a spread across
multiple geographies
👉Experience of blitz scaling a startup
👉Meritocratic environment to work, where your rewards are directly proportionate
to your achievements. Practically no limit. Superlative rewards/growth for superlative
outcomes
👉Opportunity to work with some of the best talented and growth oriented folks
committed to building the best EdTech company globally
organisation, driving outcomes through quick execution
output! We believe in meritocratic philosophy, where growth is proportional to the
impact of your outcome
reimagining the way children learn across the globe. And, that calls for audacious
folks, who don’t just survive, but thrive… taking bold bets
BrightCHAMPS
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