Customer Success Executive

Greetings from Eleven Group!

About Eleven Group

Eleven Group is a fast-growing business conglomerate with a strong presence across diverse sectors including HealthTech, IT Services, Digital Solutions, Real Estate, NBFC, Wellness, and more.

We are home to 20+ companies such as Ramsons Project Ltd, Aiqa Health, SAS Tech Studio, SAS Servizo, Fincubb, AstroKarma, and others—each solving unique challenges with innovation and agility.

Our group believes in empowering professionals by providing them a platform to lead, learn, and thrive. Working with us means being part of a team that values growth, transparency, and excellence.

Executive/Senior Customer Success Agent

Website Link:

Job Title: Customer Success Agent

Location:

Job Type:

Shifts:

Process:

Job Summary

We are seeking dynamic and empathetic Customer Success Agents to join our team. In this role, you will act as the primary point of contact for our customers, ensuring their needs are met and that they achieve success using our products/services. Your mission will be to build strong relationships, provide exceptional support, and proactively address customer concerns to drive satisfaction and loyalty.

Key Responsibilities:

Customer Assistance:

Support & Troubleshooting:

Relationship Building:

Proactive Engagement:

Education & Enablement:

Feedback Collection:

Performance Tracking:

Reporting:

Requirements

Experience:

Communication Skills:

Problem-Solving:

Technical Proficiency:

Empathy & Patience:

Time Management:

Education:

Interested candidates please share the resume to manvi.arora@sasgroup.in