Customer Success Executive

Job Title: Customer Success Executive
Location: Indore (Work from Office)
Job Type: Full-time
Experience: Minimum 2+ years in Sales/Business Development (Digital Marketing preferred)
Salary: Competitive Base Salary + Performance-based Incentives

We are looking for a proactive, client-focused, and relationship-driven Customer Success Executive to join our growing team. In this role, you will be the bridge between our clients and internal teams, ensuring smooth onboarding, high satisfaction, and long-term client retention. You will play a crucial role in maximizing the value clients get from our services—PR, Digital Marketing, and Influencer Marketing—through strategic account management, performance tracking, and personalized support.

Key Responsibilities:
Client Onboarding & Relationship Management

• Act as the primary point of contact for assigned clients from onboarding to ongoing account management.
• Understand client objectives, business needs, and expectations to ensure successful service delivery.
• Build and maintain strong, long-term relationships with clients, fostering trust and loyalty.

Performance Monitoring & Optimization

• Proactively suggest improvements, optimizations, and new strategies to maximize ROI.
• Ensure timely delivery of project milestones by coordinating with PR, Digital Marketing, and Creative teams.

Client Retention & Growth

• Identify opportunities for upselling and cross-selling additional services based on client needs.
• Conduct regular check-ins, business reviews, and satisfaction surveys to maintain high engagement.
• Manage and resolve client concerns promptly to ensure smooth collaboration.

Collaboration & Internal Communication

• Work closely with internal teams to align client expectations with deliverables.
• Share client feedback and market insights to help refine service offerings and improve processes.
• Assist in developing client case studies and success stories for marketing purposes.

Reporting & CRM Management

• Maintain up-to-date client records, communication logs, and project statuses in CRM tools.
• Present retention and satisfaction data to management to guide customer success strategies.

Required Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• 2+ years of experience in Customer Success, Account Management, or Client Servicing—preferably in PR, Digital Marketing, or Influencer Marketing.
• Strong understanding of digital marketing channels and campaign execution.
• Excellent communication, presentation, and relationship-building skills.
• Experience with CRM tools (Zoho, HubSpot) and MS Office.
• Ability to manage multiple accounts simultaneously in a fast-paced environment.

Key Skills

• Client relationship management & retention
• Account growth & upselling
• Digital marketing knowledge
• Strategic problem-solving & negotiation
• Performance analysis & reporting
• CRM proficiency
• Strong communication & interpersonal skills

Why Join DigitalVia?

• Work in a fast-paced, creative, and client-focused agency environment.
• Competitive salary with performance incentives.
• Opportunities for career growth and leadership roles.
• Collaborative and supportive work culture.
• Exposure to diverse industries and innovative campaigns.

How to Apply

Send your updated resume to kalash.bhalerao@digitalvia.in
For more details, contact us at +91-9755670135
Subject Line: Application for Business Development Manager – [Your Name]

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Leave encashment

Work Location: In person