Customer Success Executive

About TargetBay:

TargetBay is a fast-growing eCommerce marketing automation SaaS company based out of Chennai and Atlanta. Clients use our products to increase their online sales through our personalized email marketing and reviews technologies. We have over 3,000 eCommerce companies using our product.

Experience:

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Roles and Responsibilities:

This is a full-time on-site role for a Customer Success Executive at TargetBay. As a Customer Success Executive, you will be responsible for ensuring customer satisfaction and retention. Your day-to-day tasks will include providing excellent customer support, managing accounts, and utilizing your analytical skills to optimize customer success strategies.

Required Skills:

• Customer Satisfaction, Customer Retention, and Customer Support skills
• Strong analytical skills
• Experience in account management
• Excellent written and verbal communication skills
• Ability to build strong relationships with customers
• Detail-oriented and highly organized
• Prior experience in the eCommerce industry is a plus