Customer Success Executive

Company Description

Ezyschooling is a digital platform that connects parents and K-12 schools, providing ahassle-free and streamlined admission process. Our community comprises over 1000schools and more than 1.5 Lacs parents on a common mission to simplify the search for theideal educational path. Our platform offers unique advantages such as a single applicationform for multiple schools, as well as tools to compare schools for well-informeddecision-making processes. We aim to reshape the education landscape, ensuring a brighterfuture for your child.Role DescriptionThis is a full-time on-site role for a Relationship building/ operations/ customer successexecutive based in New Delhi. The person will be responsible for ensuring customer(schools) satisfaction and retention by building and maintaining relationships with customers.The Customer Success Manager will be responsible for providing exceptional customerservice and analytical skills to solve school issues.

Key Roles

Able to Satisfy collaborated schools, Retain the existing schools, and provide top notchservices.

Resolving day to day operational challenges between the schools and the organisation,onboarding the newly collaborated schools.

Building relationships with the collaborated schools, visiting the schools in case required.

Taking timely follow ups for payments and making the required updates for the same.

Coordinating with schools via email, whatsapp, Video call and other required platforms.

Upselling and renewal of the existing schools.

Skills & Qualifications-:

Excellent written and verbal communication skills.

Ability to work independently and as part of a team

Able to multitask, assess priorities and be responsible.

Bachelor's degree in Business Administration, Marketing, or a related field.Experience in customer success management, sales, or a related field

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Benefits:

• Provident Fund

Ability to commute/relocate:

• Shahdara, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person