Customer Services

Job Description

Company Overview At The Urban India, we are dedicated to enhancing urban living through innovative solutions that cater to the needs of our communities. Our mission is to create sustainable, vibrant urban spaces that foster connectivity and engagement. We value collaboration, creativity, and commitment to excellence in every project we undertake. As we continue to grow, we are seeking dedicated individuals who share our passion for urban improvement and community development. Role Responsibilities Manage the renewal process for client contracts effectively. Communicate with clients to discuss renewal terms and conditions. Analyze client data to identify trends and opportunities for renewal. Prepare and present renewal proposals to clients. Maintain accurate records of client interactions and renewal status. Collaborate with cross-functional teams to ensure a smooth renewal process. Negotiate renewal contracts and agreements with clients. Provide exemplary customer service throughout the renewal cycle. Monitor and track renewal deadlines to prevent lapses. Develop strategies to improve renewal rates and client retention. Respond to client inquiries in a timely and professional manner. Prepare reports on renewal performance metrics. Conduct follow-ups to ensure client satisfaction and address concerns. Participate in training sessions to stay updated on industry best practices. Support other administrative tasks as needed related to renewals. Qualifications Bachelor's degree in Business Administration or related field. Proven experience in process management, preferably in a similar role. Strong interpersonal and communication skills. Excellent analytical and problem-solving abilities. Detail-oriented with a focus on accuracy and quality. Ability to manage time effectively and prioritize tasks. Team player with a collaborative mindset. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Understanding of contract management and renewal processes. Experience in customer service or client relations is a plus. Familiarity with CRM software and data analysis tools. Strong negotiation skills and the ability to persuade clients. Willingness to learn and adapt to new challenges. Ability to work under pressure and meet deadlines. Flexibility to take on additional responsibilities as required. Join us at The Urban India and play a pivotal role in enhancing our renewal processes, contributing to our mission of creating vibrant and sustainable urban spaces. Skills: interpersonal skills,customer service,communication skills,negotiation skills,contract management,microsoft office suite,process management,crm software,detail-oriented,team collaboration,data analysis,problem solving,time management,analytical skills Show more Show less