Customer Services

Job Description

Company Overview The Urban India is a forward-thinking organization dedicated to enhancing urban living in India. Our mission is to create smarter, more sustainable urban environments through innovative solutions and community engagement. We value creativity, collaboration, and a commitment to excellence. Our culture is centered around inclusivity, creativity, and continuous improvement, making us a premier choice for individuals seeking to make a meaningful impact. Role Responsibilities Manage and respond to a high volume of email inquiries efficiently and effectively. Provide exceptional customer support and resolve client issues through inbound communication. Analyze customer feedback and identify areas for improvement. Assist customers in understanding products and services. Record and maintain accurate customer interactions in the CRM system. Collaborate with sales and marketing teams to improve customer experience. Conduct follow-up communications with customers to ensure satisfaction. Train new team members on email etiquette and customer service protocols. Monitor email inboxes and prioritize messages based on urgency and importance. Gather and report on customer insights and data analytics. Maintain knowledge of product features and updates to assist customers effectively. Escalate complex customer issues to management as necessary. Contribute to team meetings by sharing insights and recommending best practices. Maintain personal performance metrics to meet team goals and objectives. Stay updated with industry trends to provide knowledgeable support. Qualifications Bachelor’s degree in Business Administration, Communication, or a related field. 2+ years of experience in customer service or sales support. Excellent written and verbal communication skills. Strong interpersonal skills and the ability to work with diverse teams. Proficient in CRM software and Microsoft Office Suite. Demonstrated ability to manage multiple priorities in a fast-paced environment. Strong analytical skills to interpret customer data successfully. Previous experience in handling inbound email communications preferred. Ability to work collaboratively in a team-oriented environment. Proven track record of resolving customer issues efficiently. Attention to detail and the ability to maintain focus on customers’ needs. Flexibility to adapt to changing business needs and processes. Strong organizational skills and ability to prioritize tasks. A customer-centric mindset with a passion for helping others. Willingness to learn and take on new challenges. Skills: interpersonal skills,customer service,sales skills,organizational skills,microsoft office suite,email communication,crm software,adaptability,customer support,team collaboration,problem solving,time management,analytical skills Show more Show less