Customer Services

Hello,

Greeting from Kotak Life Insurance!

Location - Goregaon

Job Role - Customer Service

Sangita Mandal (8369252270)

kli.sangita-manadal@kotak.com"

KEY RESPOCIBILITY:

• Make Outbound call to customers to revive the Insurance policy by convincing the customer to pay the outstanding premium
• Should maintain a Professional behavior with the customer throughout the Revival calling process.
• Good communication skills
• Should have convincing skills.
• Give complete and correct information on all the product purchased by the customer if asked by the customer
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Meet targets on Revival business, productivity and Quality.
• Ensure customer delight and consistent service experience, including success receipt of customer premium payment
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
• Should be flexible in working as per business requirement.