Customer Services

As a part of The Urban India team, you will play a crucial role in managing and responding to a high volume of email inquiries efficiently and effectively. Your responsibilities will include providing exceptional customer support, resolving client issues through inbound communication, and analyzing customer feedback to identify areas for improvement. You will also assist customers in understanding products and services, record accurate customer interactions in the CRM system, and collaborate with sales and marketing teams to enhance the overall customer experience. Conducting follow-up communications, training new team members, and monitoring email inboxes to prioritize messages based on urgency will be essential tasks. Additionally, you will gather and report on customer insights, maintain knowledge of product features, and escalate complex customer issues to management when necessary. Your contributions to team meetings, sharing insights, and recommending best practices will be highly valued as you work towards meeting team goals and objectives. Staying updated with industry trends to provide knowledgeable support will be key to your success. Qualifications: - Bachelor's degree in Business Administration, Communication, or a related field - 2+ years of experience in customer service or sales support - Excellent written and verbal communication skills - Strong interpersonal skills and the ability to work with diverse teams - Proficient in CRM software and Microsoft Office Suite - Demonstrated ability to manage multiple priorities in a fast-paced environment - Strong analytical skills to interpret customer data successfully - Previous experience in handling inbound email communications preferred - Ability to work collaboratively in a team-oriented environment - Proven track record of resolving customer issues efficiently - Attention to detail and the ability to maintain focus on customer needs - Flexibility to adapt to changing business needs and processes - Strong organizational skills and ability to prioritize tasks - A customer-centric mindset with a passion for helping others - Willingness to learn and take on new challenges The Urban India is a forward-thinking organization dedicated to enhancing urban living in India through innovative solutions and community engagement. The company values creativity, collaboration, and a commitment to excellence, fostering a culture centered around inclusivity, creativity, and continuous improvement. Join our team and be a part of making a meaningful impact in creating smarter, more sustainable urban environments.,