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Home
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Jobs in yamunānagar
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Haploos Plyboards Pvt Ltd
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Customer Relationship Manager (CRM)

Customer Relationship Manager (CRM)

Haploos Plyboards Pvt Ltd

2 years

|

3 - 6 Lacs

Posted:7 hours ago| Platform: GlassDoor logo

Apply

Skills Required

crm design management strategies retention support segmentation software integration inventory data marketing onboarding reports forecast logistics finance manufacturing salesforce analysis reporting communication coordination upselling

Work Mode

On-site

Job Type

Full Time

Job Description

Job Purpose:
To design, implement and manage customer relationship management (CRM) strategies that improve customer satisfaction, retention and support sales growth.

Key Responsibilities:

Develop CRM roadmap aligned with company goals.
Define customer segmentation and lifecycle stages.
Set and track CRM KPIs like retention rate, repeat purchase, customer satisfaction.
Implement and manage CRM software, ensure integration with sales, production, inventory and finance.
Maintain accurate customer data and purchase history.
Provide sales team with customer insights and tools for better conversions.
Work with marketing team for targeted campaigns and promotions.
Design customer onboarding and follow-up processes.
Manage customer feedback, complaints, returns and warranties.
Introduce loyalty or referral programs to increase repeat sales.
Generate reports and dashboards on CRM performance.
Forecast customer behavior and suggest action plans.
Coordinate with sales, production, logistics and finance teams.
Train internal teams on CRM practices.
Regularly update CEO and management on CRM outcomes.

Qualifications / Skills:

Graduate in Business, Marketing or related field (MBA preferred).
2–5 years CRM experience in manufacturing or B2B environment.
Knowledge of CRM software (Zoho, Salesforce, MS Dynamics etc.).
Strong data analysis and reporting skills.
Good communication and coordination ability.
Customer-focused approach with problem-solving skills.
Project management ability to execute CRM initiatives.

Performance Indicators:

Higher customer retention and repeat sales.
Faster resolution of customer complaints.
Growth in sales via upselling and referrals.
Increased customer satisfaction (feedback scores).
Accuracy of CRM database.
ROI of marketing campaigns.

Job Type: Full-time

Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: In person

Speak with the employer
+91 9996733932

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Haploos Plyboards Pvt Ltd

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